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August 2024 by WorldTime23
Great staff
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August 2024 by Lee
staff is pretty friendly, but cleanliness of rooms and housekeeping could be better. there was some hairs left in the shower, and the cleaning that’s done every other day was mediocre at best.
Rooms: decent layout and size.
Nearby activities: movies, coffee, shopping.
Walkability: close to a few restaurants and a movie theater
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May 2024 by LI DING ZHU
I will give 1-2 star for the overall experience
The hotel breakfast is worst sector,much lower than average Residence inn level. There are 2 choices for you, green bananas or half green orange.
As a customer I understand hotel need renovations to keep quality, no gym or other facilities can be used, breakfast can improve as a compensation, let’s is feel better.
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April 2024 by Mike Worley
Overall, our stay here has been very annoying. Started by entering into a construction zone and a makeshift desk of plastic tables. After asking the construction team to kill the saws and drills we were able to hear the associate behind the tables and got checked in. Upon getting to our room we found a thin layer of paint overspray dust lining the closet. Which I didn't notice until I'd already gotten white dust all over my clothes. It did all simply wipe off and after cleaning the closet, we were able to finish unpacking. The new automatic lights are a nightmare. Lights just come on any time you move, so try not to move while your kids are sleeping. I had to cover all the sensors. Mostly worked after that, although now that the sensors were covered they will automatically shut off after a while of no movement. Which left me standing in the dark trying to shower one early morning. Seems like a safety hazard to me, but apparently this is a requirement from the city to conserve energy. The dishwasher doesn't spray and was not installed properly so you can't even close the door all the way without physically shifting the unit over every time. Bathroom sink leaked, so don't be like me and store your dirty clothes basket under the sink area, or you may find them already presoaked as I did. Maintenence came by and patched up the sink, but it was still loose at the p-trap and I had to tighten that up myself.
The sun curtains were installed wrong and can't close so we've had to put a clip on the shades to keep them closed at night. The thermostat stat doesn't work, no air or heat, but we are able to open the windows to cool the room and close them to heat it -_-... The phone also did not work in either of the phone jacks in the room so you should plan on having to walk to the front desk for all of your maintenance complaints. If you would like to hit the gym to expell your frustration, get a temporary membership locally as the gym is also off limits due to the construction. Of course the renovations are not mention on their website and are not reflected in the price at all.
All of that said, the staff have been understanding and have offered to move us to a different room. However, we would prefer to deal with the issues than to have to pack up and move again as we have been traveling for a while. The rooms are a good size, and as everything in ours is basically new. Once it's all functional, I expect it to be better. However, I'll have to wait and see as I am only 1 week into a month and a half stay.
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October 2023 by Mahesh
Fantastic place for a long stay.
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October 2023 by kawachi nagano
This is a hotel that has been around for a long time. (At least it was in 1998)
The service was good from then on.
There was rice and miso soup for breakfast, and there was also a Japanese newspaper (although it was a day late), which was useful.
At that time, it was not yet an era when you could browse the internet on your smartphone, so even a newspaper that was a day late was a blessing.
Coffee and cookies were always available free of charge.
It's a really good hotel, the rooms are spacious, clean and comfortable, you can cook your own meals, and shopping is nearby.
I would like to work with you again if I have the opportunity.
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October 2023 by Paul Leikin
Best hotel in town!
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October 2023 by Ahmed A
The rooms are outdated, the silverware was dirty. There were spider webs on the ceiling. The lamp shades are covered with stains, the bathroom is so small and fan is too loud. The towels when they came clean from the house keeping smelled dirty.
Good customer service but they didn’t let me get a late check later than 1. Bad experience overall, not up to the residence inn standards that I was expecting, and I do not recommend this hotel at all.
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October 2023 by Zachary Mckinney
Awesome customer service. Cute employees.
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October 2023 by Rene r
I love staying here, breakfast is great, the rooms are great, the staff is awesome. I can't wait to come back.
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October 2023 by Billy Main
Having stayed in many Marriott Group Hotels, I’ve seldom found one that’s friendlier, cleaner, or better appointed. The rooms are spacious and the kitchens, well stocked with cookware. The bed is so comfortable with a great stock of different types of pillows. The staff are outstanding. Willing to help with all needs and queries and very knowledgeable on local restaurants, shops, attractions etc.The complex has a secluded village feel to it.I can’t recommend this place highly enough, whether it’s for a short weekend break, or a longer term stay.
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August 2023 by Brooks Friedland
The front desk staff were exceptional. They made our stay worthwhile. A big thanks to them!
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August 2023 by Al Caldealer
Hidden hotel w great rooms daily breakfastA pool 2 hot tubs basketball tennis.parking is
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July 2023 by Shuhei H
I required room clean as hotel guideline, but they didn’t give me this service even I asked everyday,,,My last clean up was last Wednesday, now Thursday night… horrible situation , really lazy employee only.At least breakfast and service team for that is great, others are just be here.
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April 2023 by Ahmed Alsharif
The rooms are outdated, the silverware was dirty. There were spider webs on the ceiling. The lamp shades are covered with stains, the bathroom is so small and fan is too loud. The towels when they came clean from the house keeping smelled dirty.Good customer service but they didn’t let me get a late check later than 1. Bad experience overall, not up to the residence inn standards that I was expecting, and I do not recommend this hotel at all.
