-
February 2024 by Wesley Bauman
I was looking to buy my first new car and my wife and I had two Mazdas previously. Based on our satisfaction with those cars I wanted a Mazda, but we used Royal Moore this time around and I couldn't be happier with my decision to work with them.Brandon Selnau and Fernando Morales were great! As I was looking through different models online Brandon communicated with me, even took a video of one car I had in mind before I even got to the dealership.Fernando was great showing me trims and test driving with me on Brandon's day off so I could zero in on the car I wanted. Next day I decided to buy and Brandon rushed in on his day off to go through everything with me.It was my first new car so they walked me through everything and kept me comfortable while I waited for paperwork and all of it. I never felt pressured to buy any extras or add-ons, what I felt was informed of my choices and that my deal was tailored to my budget, future plans, and my current needs. Everyone was over-the-top polite, patient with me and my questions, and every dept introduction was courteous and professional.My father tagged along just for his entertainment seeing his son buy his first new car and compared to many of his previous buying experienced he was really impressed with how it all went for me.Can't say enough about Brandon and Fernando and everyone I interacted with at the dealership. It is a process to get a new car, it took a few hours doing all the paperwork and waiting my turn to fill out the financing, but at no point was I overly annoyed or felt like my time was being undervalued. They got me in and out in my exact car that fit my needs in a reasonable amount of time at a solid price.When it's time for my next car my first stop, probably my only stop, will be a Royal Moore family dealership starting with another great Mazda.
-
February 2024 by Russell Lewis
I purchased a CX5 from Royal Moore. Great experience. The salesman Brandon Selnau was very helpful, knowledgeable and pleasant to work with. We will likely be buying from Royal Moore next time we need a car. Strongly recommended
-
February 2024 by Greg Rodenburg
I just purchased a new car from Royal Moore Mazda. My entire experience was very positive; here are the highlights.Atmosphere. The customer area is spacious and open, with plenty of room between the tables. The deal desk customer chairs are comfortable, and the waiting area is well-appointed. The vibe during both my visits was 'calm and competent'.Transaction. I was able to negotiate a good deal without pushback. I received fair value on my trade-in and got a great deal on the custom warranty + services package I wanted. All necessary paperwork was brought to us at the sales desk by the managers responsible, and was clearly explained by them. Everyone involved with our transaction seemed to understand that buying a new car is a lengthy and involved process.Sales. I worked with Brandon Selnau. From the beginning, Brandon gave me his full attention, and was friendly, amusing, and patient. He was able to answer my many questions in a way I could understand, without ever being condescending. And when he didn't have the answer, he was able to find out quickly.Brandon was particularly good during my test drive(s). Being unfamiliar with the car, having Brandon's timely advice and tips really enhanced my test drive experience.And once I decided to buy, Brandon made sure the transaction went smoothly - from initial offer right through completing the (lengthy, but necessary!) new vehicle features orientation.From start to finish, working with Brandon was a pleasant and pressure-free experience - and one of the reasons I chose Royal Moore Mazda.Post-purchase. My wife left her sunglasses in our trade-in vehicle; Brandon brought them out to us the very next day. Now that's service after the sale!
-
February 2024 by Andy Han
My experience at Royal Moore was fantastic - Brandon Selnau from the Sales team was quick to help me test-drive a CX-50 and was very knowledgeable about the specs of the car and Mazda as a brand. He allowed me to test drive the car through all types of roads and terrain to get the optimal driving experience behind the wheel. Brandon was also very personable and patient to work with and provided me with top-notch customer service throughout the process and saw me through way past closing until I received my keys.Ray from the Finance/Management team was also very personable and provided me with a couple of great Finance options that were within the budget I was looking for. Never throughout the purchasing process did I feel pressured or rushed. Everyone upon entering was friendly, patient, and put customers first. I would highly recommend Royal Moore!
-
February 2024 by Kelsey Hennessy
We had a fantastic experience at Royal Moore Mazda! The salesperson helping us, Brandon Selnau, was so helpful throughout the entire process. He answered all of our questions, was honest, patient, & kind. This was my first car purchase so it was pretty overwhelming and nerve wracking, but he made it easy to navigate and I drove away in a car I’m really excited about! Would definitely recommend!
-
February 2024 by Kelsey Hennessy
We had a fantastic experience at Royal Moore Mazda! The sales associate helping us, Brandon Selnau, was so helpful throughout the entire process. He answered all of our questions, was honest, patient, & kind. This was my first car purchase so it was pretty overwhelming and nerve wracking, but he made it easy to navigate and I drove away in a car I’m really excited about! Would definitely recommend!
-
February 2024 by Dawn Gomez
Went in to look at a 2024 Mazda CX9. Spoke with Brandon Selnau, who was absolutely fantastic! He knew about the car, gave great information, and was an absolute pleasure to work with. I highly recommend him!
-
January 2024 by C M
Best dealership around! Go see Brandon he is so helpful honest and trustworthy. We took our daughter and she said she would only buy a car from him. Everyone who helped was so amazing! Go to Royal Moore to buy your car. Amazing service!!
-
January 2024 by Shawn McIlhagga
This was my first solo experience buying a car. Brandon Selnau was a a great salesman. Ray and Casey were awesome as well. My wife bought her Mazda C30 here and loved the experience and was happy that l found a car at Royal Moore. I will be a lifetime customer.
-
January 2024 by Joel Hillstrom
Jasmine was very friendly and helpful with our car buying experience. She helped make the whole process very straight forward and quick. The dealership gave us a very competitive price for the car we bought in the area and provided us with great financing. They didn’t try to force us into paying anymore than we were comfortable with and were diligent about working with us through the negotiation. Because of this, negotiating the price and terms took no time at all. Previously I thought the car buying experience would be stressful with a lot of negotiations and haggle, but everyone there made our experience relaxing and easy. I would highly recommend Royal Moore Mazda to anyone.
-
December 2023 by abeer ighneim
I got my car a few days ago and Moe made the process very easy and smooth!!
-
December 2023 by alaa ighneim
Mo at Mazda Royal Moore did a great job helping me and my family getting a 2024 CX-5. Mo was very passionate about the car and the information he gave us were very useful. The purchase process was smooth as well! Very happy with the experience and the car we got!
-
December 2023 by WC
Worked with Riley when purchasing my CX-5. He very patient and professional with me. He was never pushy throughout the process and went above and beyond to make sure I was 100% satisfied with my new vehicle. Thanks, Riley!
-
December 2023 by Heather maxon
We were looking to buy a car for our son who will be away at college next year. Royal Moore Mazda was the first dealership we visited and as soon as we met Jasmine, our salesperson, we knew we wanted to buy our son a car from her. She made us feel comfortable right away and was so down to earth and easy to talk to. My son loves his new Mazda3! Everyone at the dealership was super nice and genuine. I highly recommend them.
-
November 2023 by Steven Plack
We had a great experience shopping for our Mazda 3. Gabriel C. spent time with me over a couple different days test driving vehicles to help me find the right car.We especially appreciated how we were treated - no undue pressure to buy when I mentioned I was still researching options. I shopped other dealers and Gabriel stood out as the best sales associate. Royal Moore had a great selection of vehicles and the best price as well. Thank you!
