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June 2025 by Mir K
Poor service 🤮
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June 2025 by Janelle Lovete
Shout out to Excellent staff Jarred! Very helpful and accommodating ..⭐️⭐️⭐️⭐️ ⭐️
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June 2025 by Evan b
They lied to me about my cancellation fees and then charged me an entire month. And then they only refund me a portion. THIEVES
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May 2025 by Dale Anderson
Went in to cancel my plan as we were moving. The agent instructed me to use an ai device to cancel my plan (something I could do myself at home) instead of helping me. I asked to work with a human being instead and was handed off to an agent. That agent took my equipment and canceled my plan, BUT he set the cancellation date for later in the month instead of the day I told him to. So Xfinity is now trying to charge me for internet I do not have or use. The agent assured me multiple times that I would have no further charges on my account and I was “all set”. This Xfinity store is extremely dishonest, the agents actively try to deceive you and never have your interests in mind. If you need Xfinity internet go to any other store in the area. Horrible.
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May 2025 by Susan Haase
Very helpful !!! My favorite is Daisy so calm and patient to us older customers
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May 2025 by Reme Prusynski
We dropped in at Xfinity on 185th and were helped by a very nice young man named Eine (sp). He taught us so much about cell phones and answered all of our questions. We ended up buying a Google Pixel and literally had no intention of buying anything when we walked it. Thank you Eine, you are amazing and I am SO happy with my new cell phone.
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July 2024 by LR LR
Phone/Internet in certain areas are bad and frustrating
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June 2024 by Tina Gibbs
Not very personable. I have cancelled my Internet service and there was no real concern to keep me.
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June 2024 by Jason McQueen
If you want the five-star experience ask for Donna, she's excellent. She got our upgrade all set and helped lower our internet bill when it jumped up. Also noticed they no longer sell the moto g pure in store which is a good sign.
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June 2024 by Dimitri Volkovich
Guys. Come on. Pour it in the bathroom toilet.
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June 2024 by Jason Braswell
Long wait if you don't get there before it opens
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May 2024 by Jimmy Kimmell
Amber was amazing helped me get the wife and switched over. We had some issues with the port but Amber was amazing with follow up and making sure we were all set. I would highly recommend working with her because she goes the extra mile. Even on her day off!
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May 2024 by Walt G
Went to the XFinity Tanasbourne Store today, had many. many questions about Triple Play Package prices and services. Talked to Ryan, he knew the answer to every question I had, searched my account history and came up with a one year contract that met every expectation on service and price. Thank you Ryan.
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May 2024 by Alex Opatikova
Very bad experience with a young woman of Asian descendants, she didn't even look at me while talking to her, she was very short with answers, didn't even try to give me a better package. No more Comcast/Xfinity!!
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April 2024 by Rebecca Asuncion
Went in to upgrade my cell phone. Got it taken care of quickly and Ian was super friendly and helpful
