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July 2025 by Carol Williard
Nic was really helpful, Getting me fully set up with my phone in my new phone line. Completely patient and very attentive. Thank you, Nic
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June 2025 by Raiyt Alamyaar
I had a wonderful experience at the Verizon store thanks to Elizabeth and the team (the Manager). She was patient, knowledgeable, and truly went above and beyond to help me. I really appreciated her kindness and professionalism. This is an incredible team led by the amazing manager in La Grande. I am grateful for your service and support. Your dedication to customer service is unmatched!
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June 2025 by Cindy's Phone
Fast, courteous, knowledgeable, super friendly
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May 2025 by Tina Houlihan
They are always helpful and take care of you, explain during the process and make sure your needs and expectations are exceeded
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May 2025 by Sandy McClendon
The person who helped us was very professional and friendly. He called us when our phone came in. He was very helpful.
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April 2025 by Max Havok
service rep was incredibly helpful and very smart about all types of products
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July 2024 by Diana Breese
Rep Miguel is an amazing guy. He works above and beyond and even tho the problem was monstrous he dove in and resolved all of it and talked us thru every step.
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July 2024 by Bennie Moses-Mesubed
I went to the store to buy a new phone and wanted to transfer to my current phone number. The person who helped me recommended a business plan which was fine with me as long as I could get my phone. I was assured it would work in a few days, but just needed to be assigned a temporary number and in a few days I would be able to get my old phone number back. I had the number for 3 days and kept calling Verizon when I had an update and the new phone locked on me. After calling Verizon corporate, I learned that there was no way I could incorporate my old number into a business line because it was on an individual plan. They informed me that I had been duped and elevated my complaint and assured me that I could return all the items and get a full refund on everything. When I went into the store, I learned its a franchise store, they could not refund me for the accessories and only gave me back $40 from the $199 I paid. I had to drive to Kennewick (2 hours away) to get my old number activated at a corporate store and a phone.
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July 2024 by Roswitha
5 stars Miguel
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June 2024 by Lisa Whipple
My husband and I got new phones and watches last night. Jerome was efficient, professional, and got us the best bang for our buck. We ran into some snags during set up and Jerome stayed to make sure all our devices were set up, protected, and in working order before we left. We had a blast and shared some laughs. He never made us feel like we were an Inconvenience. It was truly an amazing experience, which is a hard thing to say during a phone upgrade. We went in only because of how great he was when helping g my 75 year old mother as he suggested to her that we come look at upgrading our plan. Thank you Jerome for getting us situated, our account brought into the 21st century, and being so easy going. You are a Rockstar and most definitely deserve a raise!
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June 2024 by Connie Furrer
Extremely helpful and knowledgeable staff. Got more discounts on our plan than anticipated and even upgraded to a newer phone.
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June 2024 by Fran McJunkin-Blaylock
Staff went out of their way to troubleshoot and resolve issues
Very happy
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May 2024 by Ginger Daggett
Brook was a great sales person and very nice and understanding for two old people thank you Brook.
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May 2024 by Carrie Boyer
Brooke H. was a great help at the LaGrande, OR location. She was very patient and did a wonderful job on all the setups for all of our new devices.
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May 2024 by Kristi Puckett
Great Service
