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October 2023 by Matthew Geier
I’ve used Applegate Broadband for 15 years in Williams Oregon. They have always treated me well and service has always worked efficiently, other than a few major storms that knock out the main towers, which they seem to get repaired in a timely manner. The auto pay system works easily and no hassles. I live in a very rural area and Applegate Broadband services us adequately. I would recommend them.
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October 2021 by andrei tourubaroff
Used to be a good company who took care of their customers but no longer, recently had to have a new installation performed at my residenceEquipment installation was quoted at $275, this would include a transponder and dish on a j-mount and wire from the dish to your house, and a Poe injector inside the house to send power to the transponder and connect your local network. Installation consists of a subcontractor climbing a tree or other installation location that provides line of sight to the transponder.My second installation was scheduled and then the contractor never showed up, after contacting the company I was told that he had vehicle problems and needed to reschedule. Then randomly the contractor shows up one day to do the installation without a scheduled appointment, lucky we were hereHe selected replacing an outreach internet installation as the best location for the new equipment install, climbed the tree and installed the equipment but just reused the wiring from the outreach installation.When running the wire to the house the subcontractor did not have the tools he needed and had to borrow a drill and drill bit in order to bring the wiring into the house. After borrowing my tools and reusing wire I had already paid for with an installation from outreach I asked if I was eligible for a discount on my installation. Grady the subcontractor called Norm the owner/manager of Applegate broadband and then told me that I would only have to pay $225 because they did not have to use wire for the installationThen Grady could not finish the installation because he did not have Staples to secure the wire, he told me he would come back "tomorrow" and never came backI then had to request an invoice for the installation, which was sent to me marked past due and for $275. First Norm told me the additional $50 was for additional wiring I had Grady perform which was not accurate there was no additional wiring besides the most basic required to connect the dish to a power supply inside the houseAfter trying to explain my position, Norm informed me I needed to pay the full amount as that was what Grady had been paid and it was all labor . So somehow the equipment and wire that is normally included in an installation is magically free and it doesn't matter if they don't use any of it because the installation is pure laborA new ISP in town is providing DSL connected to a fiber backbone with 5x speeds at less than 1/3 of the price so as soon as I can dig a ditch from my house to the telephone pole on the street I will be switching over to that service.
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October 2021 by Sally Mackler
If you can find another internet provider, I recommend taking your business elsewhere. The service is great when it works; but don't expect to get any service or repair of their equipment when it goes down. The personnel are uncooperative and unnecessarily rude.
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October 2021 by Mark Brush
I pay 65$ for 8M down 3M up which is already unbareble but to top it of i frequently see max speeds of 500 kbps along with almost weekly outages that can last hours.
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October 2021 by Colin B
Starlink is going to end you and karma is coming after you as well. Terrible bitter human this guy is.
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October 2021 by Richie Locke
Won’t even answer the phone
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October 2020 by Jeong Hastey
I am sorry not to pay on time. I was doing auto payment and my credit card expiration date was passed, so it did not go through. After that I tried to pay monthly, however due to my husband illness who had a cancer and brian injury due to the blood clots last year. It was not easy to keep everything perfect for a while. I've been with you guys almost 5 years and that happen when I was struggle with my husband. After few months incidents, I think I did pay late fee 2 times( $30 each) if I remember correctly and made it automatic payment again.You answered my question, Poor service won't happen if I pay on time.I've been paying on time and our internet does not work again. I checked everything and looks like no signal coming in( I might be wrong). It's been a week. I did leave a message to you on the phone. I would like to know it is due to fire or not.
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October 2020 by Steven
I have been an business customer of Applegate Broadband user for over 3 years. Normally, I wouldn't write a bad review of a company but Applegate Broadband is the WORST internet provider I've ever used. First, I pay over $330/month for 30mb/30mb. Granted, this is a rural area and I expected a surcharge for internet, but not 6 times the average cost of internet from a larger provider. That being said, if you end up with Applegate Broadband, its probably because you don't have a choice, as there are no other unlimited internet providers in the area. Don't expect customer service. Don't expect service during outages, of which there are many. As I'm writing this review, I am using 56k speeds for $330 a month. When I called for service, surprise surprise, no answer. Maybe I'll get a call back a couple weeks later. If you have ANY other option, take it.
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October 2020 by Beka Boo
Terrible Internet never get anybody’s help you can email and call all day
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October 2019 by Oooh Daniel Deardorff
This guy insisted I use his billing service, which I did not trust. I wanted to send a check, which he absolutely refused.He wanted his biller to automatically deduct from my credit card. When I refused, he instantly ended my service (January!)And still! every month (it is now May) I get another, larger bill, for service I have not receivedThank God I did not ever allow his auto-withdraw. I’d be paying and paying. For nothing.There are other options. I strongly suggest you explore any other option available to you. And stay away from this guy and his billing system!
