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July 2024 by Tori Weld
My family (parents, siblings, self) has (have) rented several units for 20+ years. One cannot beat the price and the units are secure, clean and pest free. Judy is delightful to deal with and we’re glad for this needed service in a small town like Jefferson.
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May 2024 by Weston Whitt
The manager or owner is so poor from being a liberal she’s having to live here! That’s right she can’t afford a home and have a work environment at the same time because the politicians she votes for puts her in this situation! Yet she clams she’s not a liberal! ???
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August 2023 by Jeff L.
I have unfortunately been here since my last one star review and I regret not leaving back then! They say they are climate control, but the thermostat on my floor is set to 80 (and it's only 75 outside right now). I was in my unit for 10 mins and was pouring sweat! When I spoke to the 2 clerks at the desk they couldn't have cared less and said "that is what it's supposed to be set to". Then why am I paying so much for climate control!!?Also they have a big ant problem which is visible along the bottoms of the doors and in the elevator door. (pics attached) I have a feeling that since the ant problem cropped up at the same time the heat went up to 80 degrees, they are directly related.The other grievance I have with them is that in the beginning they quote you a reasonable price at first and after 3 months significantly raise it. Mine was jacked up almost 40% and they smugly said "this is the market rate for a unit this size right now".
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June 2023 by James H.
What a scam! I come to move out on the first of the month and they say you must move out on the 30th or pay a full month. First, who moves on the 30th? Second, I didn't move in on the first. Third, they prorated for the half month when I moved in but not when I leave on the first? Okay so heartless corporate policy, sure, but Andrew at this location was not nice about it at all. His response was a cold "it's in the contract". Do not store your things here. On top of this experience, its hours are terrible, access from the street is awkward and limited, the gate and building codes don't always work and the staff (not just Andrew) are either useless or just plain missing. Worst storage experience ever!
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May 2023 by Cat In Tux ..
Great customer service from Andrew!! Super helpful with everything from getting the second space to answering questions. Thank you, Andrew
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May 2023 by Aisha B.
I WILL NEVER EVER USE PUBLIC STORAGE AGAIN. I moved from one location to another thinking that my belongings were safe, only to have them stolen twice. One on century near LAX and one in Inglewood near the Sofi center. PUBLIC STORAGE IS A GREAT PLACE TO GET FREE THINGS THAT BELONG TO SOMEONE ELSE. On top of that they really don't seem to care. The one in. Inglewood has a family living on the property. I guess they are taking advantage of what they gave access to. My advice... if you value. Your thing don't store them at PUBLIC Storage! Insurance can never replace your memories!
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May 2023 by Stephanie B.
Be Warned. 6 months ago, we signed up & moved in. Aside from their sucky security technology and crappy access hours, all seemed great; staff is friendly and helpful. 2 months later the unit flooded during rainy season through a leak in the roof. The attendant said they knew about the leak and had roofers out several times. Took an entire day of our time, and incurred back injury to relocate to another unit with no compensation, just a 'sorry' for the inconvenience. Then dealing with insurance for the losses incurred. 2 months later I get a call saying I need to come to the storage space to pick up a new lock because the 'accidentally' cut the lock on our unit. No reason given, no explanation. Just another inconvenience and weak 'sorry'. 2 months later as a thanks for all their screw ups they raise the rental rate 30 PERCENT! I sent in a complaint. Then they say they will send my request to keep my current agreed upon rental rate in for a review. 2 hours later I get a text saying 'sorry we CANNOT adjust your new rate any lower. Actually they meant to say 'we CHOOSE NOT to adjust the rate'. Read the contract. I did but didn't in my wildest dreams thus they would screw their customers with a 30% rate hike within a six month move in. The agreement reads the term is month to month and they have a right to make adjustments in terms and rates at any point with a 30 day notice. So basically they get you in and with in a year could double or triple your rate or whatever the hell they want every 30 days. Be warned and stay clear.
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March 2023 by Patrick C.
Public storage on 12681 Jefferson is so poorly managed and maintained the facility is unsafe to visit.The east side elevator is dysfunctional gets stuck in route to the selected floorThe elevator alarm works staff is inattentive.The staff is aware of the unsafe elevator operation despite this the power is still supplied to the unsafe elevator not even a sign warning of what doom awaits is posted.How stupid is that?Do yourself a favor select another storage facility for your safety and piece of mind
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March 2023 by Stacey L.
If you're looking to read the fine print great- otherwise get ready for prices to soar.
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February 2023 by Michelle T.
2nd time renting a storage unit at this location. While there some bumps in accessing my account online during my check-in this go-around, the PS team here was super helpful and patient. Appreciate the thoroughness of the walkthrough, clear review of the terms/agreement for the rental, and clarity on how to access the location gate itself.Shoutout to Andrew! Friendly and great customer service.
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December 2022 by Paula H.
I had no issues-except they did keep raising the price and only would reduce it if you tell them you are moving out or you can request it too.
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November 2022 by Jay X.
I've been with the Play Vista Location for over a year now and I've had nothing but pleasant experiences with them. The staff is ALWAYs friendly. I love how everything is automated ( via phone/ app, etc). The place is always kept clean and felt very safe. You DO need to adhere to their hours though, meaning you must exit the facility b4 their closing hours. I left my storage 5 or 10 minutes after they closed and I got a warning notification. Overall I am very happy that I found this storage in playa. 5 stars all the way.
