-
October 2023 by Raven E.
Not super happy about our latest experience here. Brought our older female dog in about a week and a half ago for a uti. They did a urine analysis to confirm the uti and gave us antibiotics. Our dog gets these yearly this time of year. We noticed it wasn't getting much better and then yesterday she started having accidents all over the house and her urine is bloody. Called and asked if they could prescribe different antibiotics, was told nope gotta bring her back in (mind you she still had a day left of the antibiotics). Brought her back in, paid for another urine analysis to be told they won't prescribe another antibiotic until the analysis is done. We have now spent over $800 in less than two weeks for a uti that is only getting worse and told we have to wait at least another two day before they might prescribe something. So awesome, spent a lot of money with a dog peeing blood every 10-20 min all over the house because she can't hold it because they wanted to waste more time and money to confirm the uti that they already diagnosed. I full heartedly believe this was nothing more than a big money grab, they obviously don't care as they're perfectly okay with having my dog in pain while peeing everywhere until they confirm what they already know to treat her.Edit for business response: have paid too much money while having an animal in pain while urinating blood every 20-30 minutes and to have zero results or treatment options after 3 days is not acceptable. If I had known this information ahead of time we would have found a vet that actually cared about animal well being and provided treatment options in a more timely manner. 3 days of an animal being in pain is absolutely animal cruelty.
-
October 2023 by Darlen W.
Waste of my time all they wanted was money . Waited 2 weeks for appt . Then wouldn't see my scared dog . Wanted money and wait another 2 weeks . Too busy to see a sick dog .
-
September 2023 by Ell Savage
I had an amazing experience here! Dr Hatch and the other woman who helped with Suki’s check up were so nice and explained everything perfectly! 10/10 would recommend to anyone with pets. The wait time was so efficient as well! Honestly just very happy with how well it went :)
-
May 2023 by Leon Widdall
It has become very apparent over the years they have steadily required more testing and procedures that require billing. I would not recommend.
-
February 2023 by Jessica Reiter
This place was the ONLY place that would take in my cat, who had been attacked by 2 pits and was in seriously critical condition, without me having to pay anything up front. Another vet, I won't name names, took him in, but wouldn't do anything for him NOR give him back until i paid $50! I did end up taking him anyways, but also paid soon afterwards. The situation was just very time sensitive! He ended up passing due to the trauma...:( But I still am very grateful for their effort
-
January 2023 by Rita Marques
The customer service is always very good and much appreciated!
-
December 2022 by Elena Davidson
All very nice and helpful staff, doctors, techs, and able to work us in on short notice for some needed lab work and even gracious when late! They were surprisingly taking new patients when we needed one on the quick and were not pushed out several weeks or even months. My dog was suddenly diagnosed with a life long condition, Addison’s Disease, at a previous vet with one option for treatment and they were able to give us lots of options and costs to manage. We are extremely appreciative and don’t mind making the occasional 40 min drive north.Previous techs at last vet requested we sedate our dog prior to visits due to him being too stressed which surprised me. So we did. He has now been here a couple of times with nail trims and blood work and was told he was on his best behavior and they didn’t understand the request for sedation before hand from last place. My 100 pound baby and I are happy here.
-
December 2022 by Debbie B.
We are new to area, moved from FL. Scheduled my dog for her annual visit; however, she developed a severe UTI so she was seen for that also. They ordered urinalysis and urine culture, but did not give her any treatment (no antibiotic, nothing for discomfort). My dog got much worse over the course of the week, urinating in the house every hour or so with blood and blood clots. I texted, sent an email, and left a VM for the vet, all were ignored. When I spoke to receptionist, she said they could not do anything for my dog until her culture results were back, even though I expressed how much in pain and discomfort she was with the worsening UTI. Also the clinic left me a VM on Saturday after seeing her on Tuesday telling me I should take her to the Salem clinic?? WHY? In desperation, I called my vet in FL to ask for help and to prescribe something for my dog for her discomfort.
-
September 2022 by Not Becky
The kindest staff! My dog is very loved here. They know she doesn’t do well with other dogs while on a leash and every precaution is taken to keep everyone happy and safe!
-
August 2022 by Dakota Knight
Waited 4 hours there total 3 hours in the exam room. Was told my dog was too aggressive. You’re in this line of work and haven’t dealt with aggressive dogs? I got turned away with antibiotics when he would’ve been sedated and possibly had maggots removed. They wouldn’t even look at him because he was just “so aggressive” How do I get help for my dog when even a emergency vet isn’t willing to look at him. I’m beyond livid.
-
August 2022 by Tim P.
Really consider not using this vet clinic. They are 100% committed to selling products that do not work or are unnecessary. Recently was sold a product the Veterinarian prescibed for my dog and it did not perform as described. When I brought it back and asked to switch it for one that wasn't defective I got the runaround about how its a known problem with this type of product and they cannot do anything about it. So they prescribe a product with known defiencies and are basically trying to get rid of their stock pile of a defective prescibed medicine! Care provided to my pet was great but they prescribe defective meds and wont do anything to correct it. I was offered a different product at a higher price but I already was prescribed that product. Be wary about anything they prescribe and make sure its absolutely necessary.
-
July 2022 by Atkins Angco
I brought my 13+ year old cat here to cross the rainbow bridge. They were sweet, patient and kind, and when all was said and done, they offered me reassurance that it was the right choice. They even sent a very sweet condolence card with a wild flower heart that made me and my partner cry. I'm glad the last people Hermione got to meet were so good to her. Thank you all.
-
July 2022 by kevin palmer
The super heros at Keizer veterinarian are nothing short of just that after a long night and my grandson was born I came home to my service animal bizy bee was sick all over house I'm new to Keizer we moved from Las Vegas to help mom recover from open heart surgery she didn't have a vet so the first one I came to I went in in a panic the two super hero came to my truck to check on her after a quick once over they assured me she was in good hands and put me at some peace ihad two very important job opportunities so by the time I got to first one the Dr had called me talked to me for 30 mins told me the plan to make her well again they put me so much at ease I got both jobs I wonder if they can help with which one I should take lol thanks again oh the cost was very Affordable and never once did they put money before bizy bee heath SUPER HEROS
-
January 2022 by Alyssa Kormann
I called to pick up a prescription food for my cat and was told I need to come in for an appointment in order for a vet to examine my cat to make sure she needs it. I told them I had a prescription for my cat at another VCA location in Fort Collins, CO and asked if I could have the CO location send records to prove my cat needs the food for her condition. I moved here not long ago and ran out. I was told that I still would have to have her come in for an exam regardless, which is a lot of extra money and effort. This makes absolutely no sense and feels dishonest, I know VCA locations run individually, but why can’t you take records from another location to get your clients what they need? That’s just terrible customer service and makes clients spend more money than necessary. I’m very disappointed in how these clinics are run, these policies just take advantage of people and feels heartless.
-
August 2021 by Love is Kind
Don't take your pets here. Find another place.
