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May 2024 by Marty Compston
I don't understand why a bank has a drive up teller yet you wait and wait and nobody answers your call. Several times over the last 3 to 4 months I waited and waited to deposit my money and either had to walk inside or just leave angery. I'm so frustrated. Today I drive up and green open sign is lit but no container for the shoot is avaliable. I push call button nobody answers and I leave frustetated again. Just tear the the drive up teller out altogether if you can't staff it. Use to be the nicest tellers at this location that made it a joy to come here. Not anymore. You even have freshly painted signs that direct you to the drive up. I've gone inside the bank and asked if your still a full service bank and been told that you are but i'm beginning to think not. If you don't want my business please tell me so I can go else where.
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February 2024 by Cendi Hernandez
DONT USE THERE ATMS 2ND TIME IT TOOK MY MONEY THEN THEY GIVE YOU A NUMBER THAT TAKES 10 DAYS TO GET BACK. GO IN DO IN PERSON. IT USE TO BE A GOOD BANK NOW THE CUSTOMER SERVICE HAS GONE DOWN HILL. ?
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July 2023 by Jenna Robinson
Hands down best bank ever! They're always friendly and helpful. Always greeting me when I walk in. I never have to wait long. If I have any problems They're always solved.
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July 2023 by Megan Maxwell
Great customer service! They are always friendly and helpful every time! Thank you!
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May 2023 by Jenn Garcia
Hands down best bank ever! They're always friendly and helpful. Always greeting me when I walk in. I never have to wait long. If I have any problems They're always solved.
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May 2023 by katie snapp
Great customer service at the Keizer Station branch. Never have had a bad experience or even a long wait time
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April 2023 by Megan Standish
Great customer service! They are always friendly and helpful every time! Thank you!
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July 2021 by Courtney L
As a business I would strongly suggest going with a different bank unless you prefer to only do night drops. How is it you can walk into a bank to do a deposit and they not have tellers. That doesn't make sense to have all consultants and not a single person who just stands at the counter. We have certain days we like to have our deposits done and paperwork filed and this place completely ruins that for us. And no we don't have time to wait for a consultant to open up we have a business to get back to last time we waited it took 20 mins.
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July 2021 by Vicki B.
We used Key Bank in Keizer for a mortgage because we bank there. Service had been great, we got a HELOC with no problem. The mortgage process went fine until closing. We had moved our closing date up and told this to our broker, Ben Gonzalez, SIX TIMES in the three weeks before we closed. On the day before we closed, he asked why he had not been informed about the new date. We, our realtor, and the escrow people all scrambled at the last minute to pull things together, stress none of us needed. No apologies from Ben.
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June 2021 by Reggy Forman
Any place that refuses to allow customers to use the restroom is inhumane especially a place like a bank. Not even near man roads so it’s not like they can even use the homeless excuse (which isn’t a valid one).P.s credit unions are better.
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October 2020 by PATTY JO CURLER
Guy slow as 'H' poor attitude and he needs to wear his face mask the correct way and not halfway hanging off his face
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July 2020 by S C
Nice at the drive thru tube service.
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April 2020 by Stephanie Cooke
Nice at the drive thru tube service.
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January 2020 by Gil G
As far as banking with key bank everything is great but I wouldn't recommend you working with Nicholas Schomus on a house refinance because he will work with you for 6 months and at the end he will walk away and will not call or answer a text just to let you know that he can not help you anymore, very unprofessional.
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May 2019 by Zachary Irvin-Hayward
Arrived about 20 mins before it says they close and they've already locked the doors and went home. Very unprofessional.
