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February 2024 by Audrey Mills
Christy was amazing, extremely helpful and very professional. Had some trouble getting my app to work. Called the 1-800 number and they went out of there way to help. I would definitely rent again from them.
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February 2024 by Angie Conner
There were three separate transactions on my bank , which caused my bank account to go into the negative. When I called the uhaul customer service to have the additional charges removed, I was transferred 3 times and hung up on twice. At the end of the call, help was refused. I had to file a dispute through my bank due to the unwillingness to help by the uhaul associates. Very disappointing and frustrating experience.
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January 2024 by Yuahaan Yang
Online check out was bad experience. Office wasn't available but the truck was not there for me when I arrived. When it said it was available. Sadly I had an hour delay and had to be transferred to another uhaul location.
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December 2023 by Yauhaan Yang
Online check out was bad experience. Office wasn't available but the truck was not there for me when I arrived. When it said it was available. Sadly I had an hour delay and had to be transferred to another uhaul location.
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November 2023 by Gregory Guy
The phone app was unusable. Needed lots of help from support.I would never pick up in this mode again.Going to tell my friends to avoid at all cost.
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July 2023 by Shawn Bates
Great service
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June 2023 by Leonardo Molina
Baaaad baaad costumer service The lady who works in the office is very bossy and doesn't let you decide your options, she is very rude when talking to you, they should put another person whith good costumer service….?
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January 2023 by Timothy Gilbert
I'll find another next time, peeps here acting a bit stupid.
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December 2022 by John Humiston
Helpful staff. Always has had the equipment I needed and they are fast at completing orders.
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October 2022 by Yvonne Benson
They were very knowledgeable. Fast, friendly, convenient. Awesome!
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July 2022 by E S
Made reservation two weeks in advance. Checked night prior to be sure truck available. Morning of - no truck available. Emergency number taped to door incorrect. No other trucks available in Salem. Had to pay $100+ more to get a truck in Tualatin. No apologies. No sympathy expressed. Told to call 800 Go U-Haul. Did. Reluctantly said they’d send me $50. Again, no apology.Don’t use U-Haul in Keizer, Oregon. Few vehicles and even less in the way of customer service.
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April 2022 by Zacchaeus and Brannigan Deeds
Very helpful lady in front. Got everything we needed renting a trailer for only $19
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October 2021 by Jesse (JP)
Owners are good people
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October 2021 by Dennis Sewald
Clerk was that was running the show was rude and seemed to be in a hurry either she needed a class on people skills or some Help behind the counter.
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September 2021 by Naomi
I recommend ?to everyone.
