-
January 2024 by Ronny L.
I'm writing this because of disappointment in this tractor company. I made a order for parts back in July-August 2023, timeframe, still have heard nothing from Nan the parts manager who placed the order. I called several times to see when I might receive the order and was told that they would contact me for payment when parts arrived. Well its now Jan 3 2024, and I have heard nothing from the parts department. The funny thing is I even bought a tractor from these people in 2017, that was sent out without a good going over, had some issues with it that still exist today. My advise is that this group is all about selling, but follow up is lacking. If you have a choice look for a more reputable dealer that has 5 star ratings. Still waiting for contact on my order.
-
November 2023 by Steven Blodgett
Pre ordered 2 machines back in December of 2022 with pricing on my invoice. They wouldn’t honor the advertised price from my pre order. When the machines finally arrived to Keno Tractors in October 2023, they wanted to charge me an additional $1,400 dollars in addition to $1,000 per machine to ship to me. There was zero communication on their end during the 10 month lead time of prices increasing and zero effort to absorb any of the price increase, just pushing it all on the customer. 0/10 do not recommend. Poor business practice. The salesman I dealt with was awful. He had zero answers, zero solutions, zero accountability, and zero empathy. I’m a business owner myself and very reasonable, but his “take it or leave it” attitude was disappointing to say the least and not somebody I was willing to buy from. The owner responded below is lying. The sleds were included in the original price advertised. $500 dollars more per machine, $200 more per sled, 2 machines, equals a $1400 increase. These machines are in such “high demand” that you couldn’t even fill a tractor trailer of these machines to ship to the east coast to cut shipping costs on the customers.
-
November 2023 by Calvin Sasaki
If only I could give zero starts. I spoke to George on the phone almost 4 weeks ago about purchasing a tractor, also sent him an email. Still have not heard anything. Two weeks later I called and spoke to Trevor/Tyler? Gave him my info and asked for a quote. Never heard anything back either. These guys don't want to sell you a tractor.I called DAVES TRACTORS in Red Bluff, got three quotes on the same day. Justin called me and gave me several options, told me about potential discounts and even offered to deliver it me. I just spent $29k cash, don't waste your time here, just call Justin.
-
September 2023 by Toby Weiss
Great service and fast response. My tractor is running again!
-
July 2023 by Diane Allen
Best customer service. Very helpful when selecting a snow blower for the tractor we purchased from Keno Tractors.Thank you,Diane
-
July 2023 by Scott Mickelson
Very poor communication, left messages multiple times for Tyler to return my phone calls and he did not return calls. They charged me $10 for shipping the part and it didn’t show up for almost 2 weeks. Then it was the wrong part and they could not figure out how to get the right part after almost 3 weeks I got my money back and order it from Northwest tractor in the correct park right in three days to my house.Save your time, go to a different dealership!
-
July 2023 by Gene Roy
Great Car Show and Don't Forget to Eat at Bernals for The Best Mexican Food....?????
-
June 2023 by Ryan Luker
Everybody I dealt with there was absolutely nice and very helpful love my new tractor and was able to get it delivered to the house quick
-
March 2023 by Dan Rac
I had great experience with Tyler. Very knowledgeable and very helpfull. Tyler helped me to get all the parts to fix my tractor.When my mechanic had questions, Tyler give him all the details needed how to take it apart and fix the easiest way possible. And as a token of appreciation " Thank You"ps. My Chinese tractor runs better then John Deere
-
February 2023 by Matthew Gauthier
great staff and huge parts counter. customer service is tip top!
-
January 2023 by Kenneth S.
I have had extremely bad experience with KENO tractor Trouble ordering parts, and not honoring warranty issues. I started doing business with another reputable dealer but still had a warranty issue open with them. This is their, and our response. I will also post this on their Facebook page. Keno Tractors: Due to the stop payment you issued on your paypal payment along with your demands that we remove parts from stock tractors to send to you, we have decided to no longer conduct business with you My Response: The stop payment was for goods I never received from you. I had to get it from another source. Can you show me proof that any of the parts I received from you were not compensated for??? I do not appreciate you insinuating I have taken KENO for any money owed to them. A complete fabrication. I ordered the filters on one invoice and a fuel cap on a separate invoice. Weeks went by so I ordered the filters and fuel cap from another dealer and received the filters TWO days later. Two days after that I received the fuel cap apparently because they had to order it from the factory.. So I no longer needed the fuel cap which I NEVER received from KENO. I called and YOU informed me it was still on backorder humm, the other dealer was able to order it??. The filters I ordered from KENO arrived weeks later and that order was FULLY paid for. Now I have some spare filters I can use in the future. It took me over a month to get the tractor operational. I promptly received the replacement hydraulic hose from the other dealer. It got me through the winter. Eventually I had another hydraulic hose rupture. So I had them all made for me at the local NAPA store and have had no trouble since. These were all on the third function valve. I also received valuable information about the leaking third function valve from another dealer. I was also able to repair that from o-ring sourced at napa. I also was able to order the wheel spacer I needed to install the chains after KENO insisted I didn't need them. The vendor was also provided to me by a different very knowledgeable parts person, NOT KENO. The after sale support I received from KENO was non-existent. Bad or no advice at all. Recently I needed some parts for the rear blade purchased from KENO. Guess what? I checked the owner's manual and discovered that the owner's manual sent to me at the time of the sale was for a different model blade. This tractor was purchased because we needed it primarily for snow removal. Not for fun and enjoyment. I have also received advice to document my grievances with keno before I make my next step. I still have a cab roof that was broken on arrival. It leaks rain and snow. I decided to wait and give you a lot of time because at least the tractor was functional. The last I heard about it from KENO is they were working on it. And yet you failed again.
-
January 2023 by Darlene Byard
I drive by there several times a week. I have never been in the business. But they do plow the road for their neighbors in the winter and maintain it in the summer. Nice to have them for neighbors.
-
November 2022 by Gary Sandusky
I asked Tyler at Keno Tractors for help figuring out a mid-mount Power Take Off on my lightly used Branson Tractor. Firstly, Keno Tractors answers their phone, unlike many businesses that use an automated system. Secondly, Tyler put the time into my question and made certain that it got answered. Very impressive personal service.
-
November 2022 by Laurie Slaughter
I had a flat tire in their parking lot, one of my lug nuts would not come off. One of the mechanics helped us out! She was amazing and sweet! If I ever buy a tractor this is where I'll go!
-
October 2022 by Leroy Evans
This place is not loyal to there customers very disappointed in this business. Found out that the the 3515CH Branson tractor I purchased a year ago was sold to me with smaller front tires than what was suppose to be on the tractor went back to get the larger tire to make it rite and was told nothing they can do. I do not recommend this place at all. After I have referred to other people that had purchased 2 tractors from them also I sold 2 tractors on consignment at this place These people are greedy and are not loyal to there customers.
