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January 2023 by Liwaa Al Musawi
No teller at the desk! And the branch Manager just sitting inside the room with closed door browsing her phone!While customers waiting at the lobby!
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December 2022 by Chailin W.
I don't like Keybank is a terrible bank I don't use Keybank anymore, I'm giving the 5 stars to a Keybank banker his name is Jabob he is awesome,I was trying for month to resolve a problem with a check and no one at Keybank could help me with my concern until I went to Jacob and finally he helped me with that check, and again Keybank is a terrible bank for banking I didn't have a good experience banking with Keybank the service is terrible at Keybank but Jabob gave me a excellent customer service he is nice and efficient
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March 2022 by Uni Max
The ATM needs to be serviced more frequently. Really screwed up my plans today and cost me time and money.
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October 2021 by Robin Cox
Middle of the day on a Thursday. They don't have any tellers. Only bank manager is allowed to make teller transactions. But manager is in with new clients. People at drive through are told they have to wait for a few other people in line, I'm one of them. Can't use ATM, I have a considerable deposit. So I get to wait until manager is done with all other things before I can make deposit. No way to run a business. There's another employee in the branch, but not allowed to do anything.
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July 2021 by Margo Ford
I am VERY unhappy with this bank branch! I have had a checking account with Key for ... probably 40 years. I maintain a decent balance; have never had an unpaid loan... started a company in 1959 which STILL uses Key Bank as their bank. Yet, when I asked them to cash a printed check with my return on it, yesterday, for only $50. and clearly had more than that amount in my account, and gave ID (driver's license, credit card) the driver's license had expired a couple of months ago, and they refused to cash my check! TALK ABOUT CUSTOMER RELATIONS!!! I live within a few blocks, and appeared inside the bank, on my electric scooter, not driving an automobile. Pandemic has made it impossible to drive to DMV to renew the license. Passport? No longer able to travel. Bad, bad, bad!
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April 2021 by D T
the detail is on the review what else you want to know?
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May 2019 by Sherryl St. Onge
My husbamd recently passed away he has an account at the King City branch. Before his death we duscussed adding me to his account but his death was sudden and never got the chance to do it. I was making his funeral arrangements and needed to withdraw money to pay expenses. They refused to allow me any money. The teller and branch manager both were very condescending nott one ounce of impathy. I needed a death certificate, without funds funetal home couldn't do death certificate, so they drew uo a letter for ne to take to bank, still nothing. Went to vital records and received death certificate took it to bank they still wouldnt release funds so i could lsy husband to rest. They now said i needed to hire an estate attorney. I did and now it being 30 days since husband has passed and still his body remains at funeral home not yet processed and i have not been able to begin my healing process. The court has given me a Small Estate Affidavidt and i took it in a Hillsboro Key Bank branch and was assisted by a very sweet young lady, the very nexy dsy, today, she called me and said i could come get the funds. Before meeting with her i had decided to take all money out of Key Bank and into a credit union (over $48k) i will do this at the King City branch just to give them a slap in the face as they did mibe on day one. All i needed on that first day was some compassion but those two men were unable to muster up one single ounce. Shame, shame, shame.
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February 2019 by Gannon Strand
Great bank everyone is very nice and friendly and its very easy to open and manage an account there online banking is super easy to use and is super convenient because it gives live results of all the transactions refunds are very quick and easy and the mobile app is very nice to have on the go along with the text message alerts seeing if anything has been taken out of your account with out your premission they have very nice cyber security 10/10 I would bank here again
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December 2018 by J Johnson
Key Bank should be shut down. Absolutely horrible service.
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September 2018 by J Simmons
After almost two years, I came in to close my account on 9.5.18. One would think this would be a simple task.
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August 2018 by D D
Worst branch ever Very bad customer service from teller to the supervisor they don't know how to take care of customers no respect at all. Will never go back this branch again.
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July 2017 by Ann Microtyger
I really like this bank. The people there are very friendly, helpful, and seem "down to earth."
