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February 2024 by Trinity Pennella
The service at AT&T is wonderful. They are super good at doing their job their.
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February 2024 by Daniel Tyler
I've always thought visiting the actual store would be easier and quicker, but you're better off handling things over the phone, or online if you have your passwords and credentials. Ya dig?
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February 2024 by Aspynn Bocchi
Our customer service gentleman was wonderful! He had long black hair, but I didn't catch his name. Our goal was three trade ins and he had as set up in about an hour! He was so nice, friendly and helpful, and never pushy about selling us more than what we asked for! Even recommended we check Walmart for cases instead of there (as I wanted a pretty one and they didn't have that), but we did choose to buy and have screen protectors installed, and I mentioned I tend to pick at bubbles, and he did his absolute best on all of them, even showing me how to fix the small bubbles I had in mine, and allowing me to do it! (I'm a 16 y/o girl, curious and nerdy about tech) he was amazing and made the whole experience wonderful!
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November 2023 by Paul Medians
The management really knows what he's doing.
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September 2023 by Christina Dehoop
My husband and I arrived early that morning dreading what we thought we be a hassle to upgrade our cellphones that we have had for 6 years. Not exactly sure what kind of phones we even wanted. From the minute we walked in Tony was very professional and extremely helpful and did not rush us at all, answering every question we had. After we picked out our new phones Tony passed us to Vincent to complete the transfers for us. Again such a helpful and professional young man he was. We spent a good 1 hour or more in the store and at that point it was getting pretty busy and we your staff was very good about not rushing us and yet still helping the customers. The store is very clear and not cluttered. I would give them a 10!
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September 2023 by Megan Mara
Cody was very unprofessional and rude to me and lacked any skills for customer service. Horrible person.
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August 2023 by Marsha Wilson Pyrographer
Very rude, no help at all when my phone broke. Just a simpering smile and "here's a brochure on that, it's not our department...."
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August 2023 by nancy garner
Needed help and Cody was so helpful to correct the silly phoneI just remember to send this review sorry I visited in JulyThanks again your shop is wonderful to this older lady!
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July 2023 by Dustin wheeler
Every thing was perfect, and very time friendly, no issues and always polite and very helpful, was very fast and answered all my questions, very professional and friendly. I would give a 10 out of 10.
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February 2023 by Zoe Maricle
Tony was extremely helpful and kind, he answered all of our questions he even got us the best deal for our buck, definitely recommend At&t! Ask for Tony!
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November 2022 by Leah L.
I live out of state and had an emergency. I needed to get a phone to someone in Klamath Falls in a hurry. Justin was so professional and helpful. He found the perfect balance of making sure my account was secure, and I felt confident in my purchase. He also helped me and my contact get the best product for what we needed. It was a busy day for him and he was ent above and beyond working with me for two days to get the account settled.
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September 2022 by Macabre Misdeeds
LOVE this store! The staff are always super friendly and knowledgeable! David is especially sweet and was able to walk me through my new tablet!
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July 2022 by Mike Obrien
It was a great experience.The young lady who helped me was great set up my new line of service and put the phone together for me.
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June 2022 by Rusty Shackleford
I dropped by the actual store location to inquire about a mobile hotspot and the store is not open. I don't like talking on the phone about those sorts of purchases. The sign says that the hours I approached the store should be open. All the lights are on but no one be home. I do not believe for one second that there is no difference between the coverage maps your employees can see and that ones that the regular everyday consumer can see.
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May 2022 by Denise Knight
I have been trying to get my bill straightened out for months. AT&T has charged me for a phone that was ordered, but never received. The representative called their Customer Service number and after some time, she was told that the phone had been sent to the Klamath Falls Office. The office has never received the phone, number unused. The only recourse I was given was to report to Global Fraud Dept, who said it was not fraud. After multiple phone calls and months and multiple visits to the office, they did not give me any recourse. The staff treated me fine, but this company will rob you blind if you let them. I submitted a dispute form to AT&T (no response yet) and submitted a complaint with the FCC. It's "buyer beware" when you deal with this company.
