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October 2023 by Casey G.
I had my unit on auto bill pay and the card expired, the staff didn't give me a courtesy call or a notice until it was past due 60 days at which point I received a lien/pre auction notice. I called the front desk to make a payment and during the call the woman at the desk became very defensive when I mentioned I would prefer to receive a notice prior to the lien notice (state requirement is to be notified prior to this). She became very emotional and was upset I stated I felt the lack of any attempt to reach me was "lazy" at which point she tried to bait me into an argument which I had no interest in talking to her aside from running my card. When I told her as much she hung up on me. I called back to pay the bill and she started to berate me on the phone and refused to accept the payment. Since the unit is in lien she is required to take my money to prevent unlawful sale of my unit. I called a third time and just asked to speak to someone else, I got the phone number of the manager Barry who was off duty and called him. Eventually I reached him and was able to just give him the card information without the drama. I just wanted to pay for my unit on auto bill pay and to receive notice of some kind prior to them trying to auction my unit. THIS IS EXTREMELY POOR CUSTOMER SERVICE, literally the worst I have seen from a storage facility. This lady should be fired, her sole purpose is to conduct transactions. Just run my card and take my money, I shouldn't have to interact with a horrible associate to make this happen. I shouldn't have to contact the manager who is off duty and not on site. Other than that I've had a pretty uneventful rental here. Unit is dry and my stuff isn't under any threat except form going to auction unnecessarily. 0/5 stars for the detestable lazy staff that want to argue instead of conduct business. Really poorly run if they keep her around. They charge way too much money for me to put up with this nonsense.
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July 2023 by Diana B
They helped me pack and ship my items. They're awesome!
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October 2022 by Kris Knudsen
This place is wonderful!. I swear the mail travels quicker from here. Great hours. Service extremely friendly, knowledgeable and helpful.
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September 2022 by Alyssia Losey (Nezi)
Great staff. They were super helpful and understanding. I would trust them with all of my out of state shipping.
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April 2022 by Jesse Falleur
Super helpful and friendly staff. We have a mailbox there and get all our amazon deliveries there. Very nice knowing that everything is secure inside.
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April 2022 by Frank Gregory
What a great place to deal with. Staff is very friendly and helpfulThanks
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March 2022 by Jason A
Great place for all shipping needs!
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May 2021 by Pamela H.
These ladies have saved me money on shipping and are always willing to help if they can.
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February 2021 by Kristi M.
Very friendly staff every time I go in. Very professional and helpful. Always looking out to see which provider is most cost effective for their customers.
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January 2021 by Thomas Edwards
They are the nicest people,and what they changed us for shipping was a very good price,we plan to go there when ever we have something to ship,keep up the good work.
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December 2020 by Nick DeFran
Wonderful friendly service and gladly checked for best price and delivery schedule for UPS, FedEx and USPS. They'll print the mailing label and even have an assortment of shipping boxes which they will assist in packaging for you! I'm a repeat customer for good reason!
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November 2020 by lil ol' me
I rented a container for my driveway twice. It was a terrific on site storage option for us. We moved away and the first unit was removed, but had to move back due to covid, and they dropped another off so fast, it was stunning. Great service, product, responsiveness, and value.
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August 2020 by JJ Nichols
The lady’s here are very fantastic and friendly, help me with my fedex drop and gave me info about my ups return. They are not a ups dealer but gave me very useful information on how to return it. Will definitely come back to them.
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May 2020 by Rochell Barkocy
My husband and I can honestly say that the service and attention we have received here is far and above any customer service we have ever received. We use Excell for mail forwarding and Sis goes above and beyond what she needs to do. We strongly recommend this business and hope that every customer treats the staff with the care and kindness that they show their customers.
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April 2020 by Yamaira Morelos Pena
they are very nice and kind
