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January 2024 by Jan A.
If I could give zero stars, I would because Klamath Falls Subaru certainly does not deserve the single star I gave them. In August of 2022 my wife took her 2020 Subaru Outback in to be serviced. The service people talked her into doing an "engine flush". Subsequent to doing the engine flush, which neither I nor our regular mechanic would have recommended, a piece of silicone gasket sealant was dislodged from inside the engine, clogging the pickup tube to the oil sump-pump which starved the engine of oil causing the engine to seize and throw a rod through the side of the engine block. Since the car only came with a worthless 60000-mile warranty and since the Outback had 66000 miles on the odometer, the damage was not covered under warranty. We had the repair work done by our regular mechanic who testified that the damage was definitely caused by poorly applied gasket sealant from the factory, and that the engine flush, conducted by Subaru of Klamath Falls, was likely the cause of the sealant being dislodged from inside the engine. The repair work cost us $10,000.00 out-of-pocket. We have written twice to the Subaru Corporation, and have never received a response. So, not only would I NEVER again have our Subaru serviced at Klamath Falls Subaru, but I would also NEVER EVER buy another Subaru. I have read that this fault is not uncommon for Subarus. Sounds like the makings of a class-action suit. Any attorney's out there willing to take this on?
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December 2023 by Mike S.
I purchased a used car 1+ years ago, there were a few issues needing attention and I called to ask for an exception to be applied to the normal "As Is" type sale, since I felt some of the problems were overlooked in error. My call was not returned. When I made a personal visit, I met with the sales manager, who was genuinely concerned about the experience I had. He was a little upset that some items slipped through their regular inspection routines before going out the door and was asking why I didn't bring the car back. At about the time I was explaining that I had in fact called, the salesman that took my call stopped by his desk and told him I had indeed called, and that my call was forwarded to the service department but again, there was a breakdown in communications. The sales manager immediately ordered a loaner brought up to the office (brand new) and insisted I leave my car with them. This dealer proceeded to not only fix my complaints, but found other items needing a little attention and made ALL repairs at NO CHARGE, and even threw in a car wash. I am now convinced their intent was pure, they don't want something going out the door if it ain't right. One other thing.....the service writers get 5 stars, especially Daniel. He was very patient with this crusty old man, and a big thank you to Neil, the sales manager. I'll be back when we wear out the one we got.
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August 2023 by Kitty R.
We had an excellent experience buying our first Subaru here. We worked with Ramon, who was patient, considerate, and very knowledgeable. We really love the new car and are super excited about having a local place with excellent service and car washes. It was so nice to not be pressured and to be treated fairly just a wonderful experience and we can't recommend it enough.
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July 2023 by Nicole W.
Just moved here, our trunk had been giving us issues on our Forester. They reset it as other dealerships had done, and then they took they time to find out what was actually wrong, they got the part and fixed the trunk so we don't have to keep coming back to have it reset.
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July 2023 by Brad H.
I purchased a 2016 F-150 Platinum last Friday, June 23rd. My sales rep Johnny was great to work with but that's where "great" ends. Johnny was good enough to deliver the truck to me by following me home to Roseburg OR, 168 miles away with a chaser vehicle behind him. I know they didn't get home until after 11pm so that was greatly appreciated! Since then I have driven the truck a total of 13 miles. I drive truck for a living so I am away from home all week long. Last night I noticed that the passengers side front turn signal indicator was not working. My hope was that it was nothing more than a bad bulb......not the case. After checking with my local Ford dealership, I was informed that the entire light assembly had to be replaced to the tune of around $1100.00 plus labor. The Ford Rep also suggested to me that given the short amount of time since the purchase, that the Klamath Falls Subaru Dealership would probably take care of it for me........also not the case. I called Johnny and explained the problem to him. After 3 1/2 hours and a reminder text, he informed me that I bought the truck "As is" and I declined a service agreement, which is true. Why would I spend $3000.00 for a service agreement at a dealership 3 hours away? Long story short, they would do nothing about it. When we did the walkaround I did not check to see if the lights were all working properly and I guess that's on me, I'll own that. But when I'm invited to test drive a vehicle off of their lot I figured it would be safe to assume that the vehicle had all working lights and that it was safe and legal to drive, which it wasn't. Now, is it possible that the light went bad during the 168 mile trip to Roseburg and the 13 miles it's been driven since? Sure, it's possible however astronomically unlikely. I think any reasonable person would conclude 1 of 2 things. Either their "All-points" inspection wasn't done properly......OR......They knew the light was bad and chose not to fix it hoping that some fool like myself wouldn't catch it. Regardless of how it happened, when it happened or who missed what and when.....I would have thought that considering the short amount of time and miles since the purchase that they would have offered to do somethng for me, anything, throw me a bone to show appreciation for a valued customer. Nope, I'm stuck with the issue myself and the $1100.00 - $1500.00 bill that goes along with it. BOTW guys? (Their claim to be Best of the West). not in my experience. Extremely dissappointed, Brad H. And they wonder why people are wary of car dealerships....
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March 2023 by Matt B.
My wife Julie had an excellent experience with Kirk and Des at Klamath Falls Subaru. Not only did they help her secure a great deal, but their customer service was impeccable from beginning to end. Julie felt very well taken care of and is so happy with her Crosstrek. She highly recommends working with Kirk and Des if you're in the market for a Subaru.
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December 2022 by Lora McCarty
My daughter received extremely poor and unprofessional customer service from an employee there by the name of Lydia Lemming. She is a service advisor in the service center. My daughter brought her car in there to have an oil change done and Lydia Lemming decided it would be a good idea to take a video of my daughter’s car while it was up on the lift and post it to her social media account Snapchat with the caption saying “I’m so done ?”. Not very professional at all and very childish and immature as well. The video also clearly showed my daughter’s license plate with the license plate number. Which I believe is a violation of privacy. There needs to be some sort of consequence for Lydia Lemming’s action. Multiple complaints are going to be filed with management and corporate. This is not okay and needs to be dealt with. This happened on Christmas Eve of all days as well.
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December 2022 by Patricia Card
This group of people are some of the most amazing I know. They truly treat you like you are their favorite person in the world. Thank you for making me feel so important and that I am the most Important person at that moment.
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February 2022 by Laurie Taylor
I want to give a big thank you to a few of the employees there. My 2011 Outback broke down near O’Dell Lake on the 17th, and I had to wait for nearly 3 hours for a tow. I had called ahead to make sure you could take my car in for service. Your salesman Johnnie Najar stayed and waited for me and got me to my hotel. (I got to the dealership with just a minute to spare.) Daniel Roberson, the service advisor kept me up to date on what was going on with my car. Also, I think her name is Lydia, another service advisor, got me hooked up with a rental until my car was ready. Thank you to all of you for making a stressful situation a little more bearable.
