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December 2023 by Sally B.
I've been looking for a used car. I started looking at dealership. I saw 2 Subarus. My had just emailed me. One of the teachers said her daughter Ashley works at Toyota. I called and asked for her. I told her what I wanted. She checked, and it was. I asked if all the paperwork could be done before I arrived, she said no problem. She is the nicest ladies. My friend and I arrived did the insurance stuff. We sat and talked until Levi the finance manager, was ready for me. Levi was very nice and fun to work with. I was treated with respect from everyone at Toyota. Sunday my trunk would not close. Ashley had the service department check it out. Much to my surprise Ashley's husband fixed my trunk. If you are looking for honest and very friendly people go to Toyota.
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December 2023 by Margi C.
I can't say enough about Klamath Falls Toyota! I had been searching for a Grand Highlander Limited. I spoke to dealers from Southern California to Oregon and even have a dealership in Oregon tell me they don't reserve with deposit for people out of state. Then I came across Klamath falls Toyota through their internet sales. Doug Byrum contacted me immediately, asked what I was looking for, down to the very specifics. They didn't have one on the lot, but within a few short hours he located the car I had my heart set on. Worked a trade and I had my dream car within a few weeks! The financing was easy, all done from my home. Made a date to pick up the vehicle, went in and was done within an hour. Doug took the time to go over features, connect my Bluetooth, car was washed and had a full tank of gas. Not to mention every text I sent was answered so quickly. Again, I can't say enough!!! Everyone was sweet, kind, helpful and amazing. BEST car buying experience!!! Doug Byrum is an amazing salesman! So thoughtful and knowledgeable. Came from Susanville CA to make the purchase and recommend anyone who is looking for a Toyota.... Come here! Ask for Doug!
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September 2023 by Christopher Syrnyk
I went in for an oil change on a holiday weekend. Even though it was incredibly busy, they had my vehicle ready to go ahead of the estimated time. Daniel Bridgeman, my go-to Service Advisor, was running an efficient crew from his desk. He is always on the ball, knowledgeable, and helpful each time I go in. For service on our Camry, I will only go to this shop.Service: Oil change
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April 2023 by Lisa LaComb
Love these folks. No matter the issue, service is always great.
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February 2023 by Vito Landado
VERY RUSHED DID NOT BREAK DOWN ALL OF THE ITEMS THAT WERE DONE WITH NO EXPLANATION. WOULD NEVER GO BACK TO THIS SERVICE DEPT. THE HIGH RATINGS ARE NOT REAL REVIEWS. DON'T BELIEVE ALL THAT YOU READ. VERY VERY RUSHED. WOULD GIVE 0 RATING IF IT WAS ALLOWED.Services: Tire rotations
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February 2023 by Stephen Schortner
I just talked to a specialist about putting a power steering pump in a Toyota Highlander 2004 and he got pretty snotty with me when I didn't want to do the rack and pinion and I told him that I would do it myself and he said good luck buddy
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November 2022 by Irvin Cutler
Dave Delaney was a super employee in Sales. He made all work for me and the Service Dept along with parts are A1. They really do go the extra mile which is rare in todays world.
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October 2022 by Terri G.
My wife and I were looking for a Toyota4 Runner. Left a message on line. The next day we received a call from Lana. She was able to help us navigate an out of state purchase. She was very knowledgeable on the process and provided us a great offer. No gimmicks and unjust market adjustment. We highly recommend you visiting their dealership , and ask for Lana.
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October 2022 by kathy byerly
Bought my first car. Very custermer service oriented
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September 2022 by Chrystal Vaughan
Daniel Bridgeman ALWAYS calls me back and has helped me with numerous service questions. He's the best!
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June 2022 by David GO
I can't say enough good things about this car dealer and everyone that works at this location.I've been a car broker for over 10 years I've negotiated and purchased more cars then I can count. I've always had issues with every dealer 90% are dishonest some can't figure out how the paperwork works.But Klamath Falls Toyota has been the first dealer that I can't find one thing they did wrong. Smooth purches from beginning to end.I found them online, called them made the deal over text and phone call. I took a plane and they sent a driver to pick me up from over an hour drive.After arriving the car was waiting up front, clean, full of gas and all the paperwork ready to be signed. I was in and out in less then 30 min.Amazing service by Juan Lopez Sales Advisor, loans Advisor and the the driver sent out to pick me up.I will definitely make them my go to dealer for new and used cars and I will highly recommend them to all my friends and family.
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June 2022 by Nuno815 A.
This place has employed the most unreliable and unprofessional team. Starting from the selling agents, financing personnel, and the general manager as well. Stay away and save yourself a nightmare! Buying a new car should be exciting and enjoyable but our experience since we bought the car in 4/2022 till now has been nothing but a nightmare because they dropped the ball on the registration and the title. Yes it has been almost 2 months and we don't have any of the paper work processed! selling agent and finance team are unable to fall through after they dropped the ball and the general manager doesn't even return customers' call or emails! Very poor customer service and horrible communication.
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June 2022 by RK K.
BE WARNED!!! This place is unethical and incompetent. Customer service after the sale is non-existent. I have tried contacting the general manager for over two weeks and he has yet to call me back. I have never been treated so poorly by a company in all my life. My advice to anyone it's a steer clear of Klamath Falls Toyota and go to another dealership. Let my mistake be your lesson. Do not reward these fools.
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May 2022 by Kimberly Rubio
Daniel Bridgeman has provided me with the best quality service. I have taken my car to this Lithia several times and everytime Daniel has gone above and beyond to help me and make sure I am well taken care of. I would recommend this Lithia to anyone looking for quality service, a friendly staff, and overall a good environment. I will continue to come back.Service: General repairs & maintenance
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February 2022 by Rhiana Martha Pearson
They repaired our broken car, they're always helpful.
