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December 2025 by Keg
Trina was great and went far out of her way to get me a great discount and make sure I walked out of there with a phone plan. Unfortunately, the phone I was sold is horrible, somehow even worse than the refurbished one I was using. Go here for the customer service, but DON'T buy the TCL K32 phone
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December 2025 by alexis luna
I went into to metro and was immediately greeted by Omar. He was incredibly helpful, listened to my concern, explained everything clearly, and made the whole process easy. It felt like he genuinely cared, which made a big difference.
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December 2025 by Maria Gonzalez ward
I was helped by Trina. She was super helpful and nice. She answered all of my questions. I am very pleased with my experiences. I would definitely be going back to ask for help by Trina.
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December 2025 by Alejandro Arias
Trina took care of me and was very helpful from the moment I walked in, she was very kind and answered all of my questions. Great employee all around! I’d love to see her in the future if I come in and get anything else!
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December 2025 by Natalie Barker
I went in the other day just to see what the store had to offer. This store was clean and organized and the staff seemed welcoming and eager to help. I will be coming back!
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November 2025 by Eat Mytoes
I recently had a frustrating experience at MetroPCS. From the moment I walked in, the customer service felt dismissive. The employee helping me, a woman named Trina, made the situation even worse. Instead of listening to my questions, she kept rolling her eyes and acting as if I was inconveniencing her just by being there.
Her attitude was unprofessional and made the entire visit uncomfortable. I came in expecting help, but instead I felt talked down to and rushed. No customer should feel that way, and it definitely left a bad impression of the store and the service. Metro please do better.
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November 2025 by Juan
I’m honestly frustrated with my experience at this Metro by T-Mobile location. It’s ridiculous that a store like this can’t maintain basic hygiene standards. The smell in the store was overwhelming, and it’s unacceptable for an employee to come to work in that condition. Customers shouldn’t have to hold their breath just to ask a question. Management needs to step up, address this immediately, and make sure the store is presentable and professional. This should not be happening—ever.
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September 2025 by Carl Stone
Omar and Violet were professional and courteous. They were patient and got the job done. Give them a raise, the staff here deserve it all.
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September 2025 by Sibylle Lugo
Omar was just super helpful and took care of the numerous list of phones issues I brought to him!
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May 2025 by Don VonderBurg
Omar was a great help in assisting with a phone issue that T-Mobile support could not get resolved. He is patient, listened and very friendly. Thank you for the great support.
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May 2025 by Sue Rubin
A big thank you to Omar for his outstanding customer service! I would not have known where to start.
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April 2025 by Stanley Vargas
Omar was great, extremely friendly, and helpful. I came in with a problem and he handled it quickly.
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February 2025 by Geneva johnson
Lupe and Omar were amazing great at helping my grandpa fix his phone. Really good customer service.
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December 2024 by Jakobi Adams
Caleb at the Klamath Falls location (Retail Sales Representative btw) gave me the best customer service i’ve had in a long time. Super friendly and helpful, knew the answers to all my questions.
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November 2024 by Carlos J Ruiz
Good customer service. I got all my problem resolve
