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January 2024 by Ivy Bruce
This was the best loan experience I Have ever had. You handled everything so well. Even when I had problems on my end you got me through without a lot of worry or frustration.
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January 2024 by Scott cox
I went in thinking of getting a loan to fix my vehicle and was a varity of options to help pay for it. Staff was very polite. In the future once everything is settled i most likely will do my banking through them as well. Thank you!
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January 2024 by Gayle Wear
We requested a small personal loan and were treated with respect and courtesy. We received word that our loan was approved within a few hours and received the monies within 2 days. The credit union staff was great to deal with.
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December 2023 by Randall Betian
Lauren and the good folks at PCFCU were very helpful and punctual. They got me the loan I needed, when I needed it.Thank you everyone for a pleasant experience.
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December 2023 by Gidget Minnick
Pacific Creat Federal Credit Union in Klamath Falls is amazing to work with! They are so nice and always willing to help in anyway they can! We not only do our banking with them but our auto loans as well! Amazing people to do business with!!
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November 2023 by Amber Carter
Lauren at Pacific Crest was phenomenal!!! She was knowledgeable and helped me make the best financial decisions for my situation. The process was quick and she followed up every step of the process to make sure it was completed and that all my questions were answered. I would highly recommend Lauren!
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October 2023 by Linda Hayes
We were referred to Pacific Crest by our bank as their rates were the best. We were pleasantly surprised by the amazing customer service not only with the front staff, but the excellent customer service provided by Manuel as our loan officer. I highly recommend contacting Manny at PCFCU if you are in the market for any type of loan.
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September 2023 by Robert Sayler
Lauren was very friendly, helpful, and professional when I was securing a loan. Lauren gets 5 stars, PCFCU gets 4 stars since acquiring KPEFCU has not been the greatest experience.
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September 2023 by Rick Tomlinson
One star is really to high for Pacific Crest Federal Credit Union. I've only been with them for two months and they've already screwed up twice for a total of $2,500. In July of 2023, they deducted a check for $2,000 out of my checking account that I didn't even write. In August 2023, they didn't post my $500 direct deposit to my savings account which is to cover a car payment. A coworker who is also banking with Pacific Crest has had the same problems with Pacific Crest not crediting his payroll check to his account. In the nineteen years at the Employees Federal Credit Union or the seven years at US Bank, I never had these problems. Worst bank I've ever banked with.
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August 2023 by Dr. Trace
My credit union recently was taken over by Pacific Crest Credit Union. I was a little hesitant because I had been with my previous credit union for 20 years and appreciated the personal customer service. I am happy to say I’ve had a great experience so far and Lauren provides stellar customer service. Thank you Pacific Crest and Lauren! ???
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August 2023 by Alex Dominguez
Please exercise caution when dealing with this bank, especially when using CO-OP banks for withdrawals. On 07/28/23, I encountered an unfortunate incident where the ATM failed to dispense my money, but PACIFIC CREST FEDERAL swiftly deducted the amount from my account. However, they couldn't provide a concrete assurance regarding the resolution of my issue. I reached out to customer service, and they informed me that an investigation might be required, which could potentially take three to four weeks to resolve. If you are considering opening a bank account, it may be wise to explore other options that offer greater reliability and a more hassle-free experience.
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June 2023 by Brandy Malcolm
Applied for an RV loan and Lauren is outstanding!! She is very friendly and extremely knowledgeable, answered all of my question. My loan was approved and I had the check within a few hours. Thank you Lauren and Pacific Crest Federal Credit Union.
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June 2023 by Holly Vore
First. Lauren at Pacific Crest helped us by getting a personal loan and refinance our pick-up when mid oregon would not. Lauren helped with every step with a wonderful personality. Thank you!!
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May 2023 by Scott Rugh
Lauren is a rock star!She was working on providing loan options for me, when a twist of fate came my way, and after all her work, I went another direction.Not only did she provide the best possible options for me, if I were to require a loan, but her patience and sense of humor made the process even better!The company I was making a large purchase from ended up offering me zero percent interest rate for 48 months.When I advised Lauren of the scenario, she was happy for me, and offered to assist me again in the future. This is the kind of service I rarely see these days. Lauren is a true asset to Pacific Crest, and another reason I will remain a loyal customer!Thank you Lauren for being you!
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May 2023 by Michael Rivera
Lauren Harmon and her team were amazing to work with. I was blown away by how fast my auto refinance was completed. Highly recommend Lauren if you have lending needs.
