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February 2024 by TJ R.
Update. I was flagged because I'm a born again Christian. Has anyone else had their bank take money from their account here in Klamath falls? If yes please contact me I'm in process of seeking a civil rights attorney! Yeah!!! We must expose what the government is doing to remove our civil liberties, and US Bank I think in my case your staff collectively jumped my back WITHOUT first investigating to see that I'm absolutely no threat whatsoever. I do not support don the con so see you in court (my former banker of 20 years that soon will be named in a very public lawsuit. Bye
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August 2023 by Dan R.
I entered the lobby around 3:30 with 7 people waiting in line. There were two tellers working. Both were exceedingly slow. I waited 45 minutes to complete a 2 minute transaction for my elderly mother in law. When I left, there were still many very irritated patrons waiting. I appreciate good service, this was worse than horrible. I'm grateful this isn't MY bank.
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June 2023 by Kathleen D.
It's 11:00 am on a Monday. Both ATM's out of order. No signs on the machines to tell you that they are not working. Inside 1 teller is working. Waited 20 minutes in line after wasting 10 minutes on the ATM's. I asked why there were no signs posted on the ATM's and the manager replied that the repair service was coming. I told him that by not posting the signs that he is wasting everybodies time and leaving us all wondering what is wrong with our cards. During my 20 minute wait he managed to put up signs. I also expressed my displeasure to the teller and her reply was that there will never be more than 1 teller because they are going digital. I give a 1 star rating because at least this time the lobby was open.
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November 2021 by Cindy S.
Does not follow posted hours of operation. Signs posted next to each other have different hours posted. Closed when they are supposed to be open. Able to see people inside but no one can enter. On November 12 the branch was closed. Came today and the sign said it was open at 9am. Another sign next to it says 930 am. Tried to call and get an appointment and still on hold waiting - it has been 15 minutes so far. Checked yelp and the branch is only open 6 1/2 hours Monday through Friday and they won't let anyone in unless they have an appointment. This has been a problem for at least 18 months. Is the branch closing? Is US bank going under? Why is there a problem with being able to talk to someone in the bank? Looking into other banks and found out that one branch for us bank closed and BOA closed. Still on hold waiting to schedule that appointment.
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November 2018 by Laci C.
These guys always bend over backwards to make things work for you. I have had an business account with them for a lot of years, they make things easy.
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September 2018 by Isaac R.
Left my atm card in the atm at this brunch. Because I'm not a member of US Bank they distorted my atm card. Even after contacting them 7 minuets after they opened the next day. Thanks US Bank. It's clear to me that you don't care for the customers that pay to use your atm as a non member. I will never open a account with US Bank. Or ever use US Bank atm.