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April 2024 by Cheri M.
I have been waiting since January 2024 for a resolution for my dishwasher. Fridgedare has already told our local La Grande, OR store to replace the machine that Arrow sold me since they do not have a local repairman and I've called, emailed and gone in to the store to get this done but absolutely nothing happens. I do not understand why this has not been done.
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December 2023 by Ed Bushak
I love this place. Great prices with super helpful staff. I called them when I was getting a new stove. They were able to answer every question I asked on the phone.Living in a small town gives you limited options. Even with ordering everything online I can't get anyplace to delivery for a stove. Arrow appliances in La Grande does deliver. The total price, with local delivery and installation was less expensive than anything else I found online or in person. Even big places, like home Depot or Lowe's, cost more. And again, they won't deliver here
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December 2023 by Debbie Bushak
Great customer service and very friendly without being fake!
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August 2023 by Kevin Walker
Excellent service, very good selection. Not everything is on display due to floor space limitations. If you don't see what you want, they'll take you to the back or order it.
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May 2023 by Joseph F.
Very disappointed with the service at Arrow. I took my lawn mower in for repair and Arrow kept it for almost a full year. I called at least twice to check on it and was always told they are still working on it. I went in to pick it up and it does not run! I do not recommend Arrow.
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November 2022 by Stan Vincent
Great people, very helpful. They will go out of their way to help you. Bought a new refrigerator 29 cubic feet, Maytag
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September 2022 by elizabeth perkins
Would not recommend this store. I went in to buy appliances after moving here. The owner was rude and not at all helpful. Would not give him my business after my unpleasant encounter with him.
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February 2022 by Sam Delano
Great people to work with! If they don't have what you need, they'll get it in, in a timely manner. Their prices are comparable to other stores and yet they're local. I called around trying to get an appliance I needed in only a few days and they were very accommodating.Other stores in La Grande wanted me to drive in to the store just to place an order, or couldn't get stock for up to weeks. I'd highly recommend you call or stop by Arrow before going to Wal-Mart or other stores! I know I'll be returning in the future for any of my appliance business needs.
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October 2021 by Forest Freedom
I can't say enough good things about my experience here. I went in an hour before closing, needing a new refrigerator (mine quit working that day). They were able to find one in their warehouse and bring it to the store before closing and this is not a common size fridge. Every employee I interacted with was extremely friendly and helpful. Price of fridge was competitive with any bigger store in a bigger city. 100% will be back for future appliances needed. A++ ???
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October 2021 by Roberta Fink
I wish I could put negative stars.... Won't answer the phone, won't return calls, refused to do warranty work... never going back. Communication means NOTHING to them.
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October 2021 by John S.
We had a need for an appliance repair store over the weekend, my daughter is there for college and their dryer was squeaking really bad, and probably needed a few parts and who know what else. After tearing it apart and finding out what we might need, we went searching for parts. But no one was open that could help us. So, I get on the phone with Doug at Arrow associated stores, he seemed knowledgeable about what we needed and even said he would give us a discount on the parts to help on the cost. he made it seem like he could get everything we needed and gave us a round about price. so based on the estimate we agreed to have a tech come out and fix the dryer. The tech came out and fixed everything, and then when it came to the bill he took a long time to calculate everything and when he finally presented the bill to my daughter it was $94 over the original estimate, $94? he really couldn't account for the extra cost, and I'm not happy that he charged that much extra, it seemed like he took advantage of a college student and decided to do a little gauging. Needless to say, I gave Doug a call and he pretty much said that that's the way it goes, he has no control over the tech, i don't know about you, but that's pretty crappy. Do business at your own risk with them, doubtful they will ever get my business again.
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June 2021 by Wendy W.
I LOVE this store! It's my first go-to pace and if they don't have the item in stock, they'll go out of their way to get it. Great customer service. ⭐⭐⭐⭐⭐ Very nice and friendly folk. ❤
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June 2021 by Larry Davis
So disappointed! They were supposed to come service our refrigerator several weeks in a row and never showed up or called. When we called them they were very unhelpful and unconcerned. Very poor customer service. I would not recommend them.
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March 2021 by susi clark
Very nice place and they ev6 have stuff in stock
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October 2020 by DAVID BRUNETTE
Best appliance store in eastern Oregon, period!!!
