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December 2023 by Cortny F
Did a wonderful job grooming my pups and are super friendly!
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December 2023 by Jeannette Benton
Jennifer dies a wonderful job grooming our dog, Parker. I highly recommend her services.
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November 2023 by Shylinn Baty
Im so sad my poor aussie got shaved after I specifically asked her to trim him with shears and to please not shave him or buzz him and she didn't listen. And she didn't mention knocking his leg. They also charged me $57 and I'm not impressed
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November 2023 by Teri Champlin
Took my dog in for a poodle cut and she came out looking like a schnauzer. Groomer was very nice. Just got the cut wrong.
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August 2023 by hambone
Do you want your dog to be eaten?While shopping here one afternoon, there were two fellow customers, both with dogs- a larger one and a smaller one. As the larger dog approached the smaller one, the smaller dog started barking, while the larger one remained unphased (keep that in mind, cool as a cucumber). An employee at this Petsense emerged by the folks with the dogs, while the little one continued to bark, and made some very unprofessional remarks towards the little one. "Do you want to be eaten? That big dog could eat you if it really wanted to. I don't think you want to be eaten." And other very odd statements to that effect. Standing there, shocked that an employee would say that to a customer's dog, the owners also looked very distraught. Even if the comments were made in a 'lighthearted' manner, that's still an extremely awful and unprofessional thing to say, especially as a representative of that company. Extremely disappointed and repulsed to say the least.
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June 2023 by Kathy Mc
Hi - I am writing to let you know how incredibly disappointed I am with your La Grande, OR grooming department. First, the price was raised to what I feel is a ridiculous amount for this area for a 10lb dog. I had my dog groomed there a few times over the last year or so. First I paid $49. Then, I was charged $55 yet my sister’s dog that is twice as big was charged $50. Now, it’s a minimum of $65.I made an appointment 2 1/2 weeks ago for Wednesday June 7th. When I arrived, I was told there was a mixup; that they tried to call but had the wrong number. Considering I had been there before, my correct number should have been in the system. The woman says she can give me an appointment for Saturday, June 10th.I didn’t think they did grooming on Saturday but I went ahead and scheduled. I just knew it would get cancelled. Sure enough, at 8:30 this morning, the store called and cancelled.I will never shop at this Petsense ever again.
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June 2023 by Maria Carmichael
DO NOT SHOP HERE. Petsense has been misleading the Union County community for at least the past eight months regarding their partnership/donation situation with the only animal shelter located in Union County-Blue Mountain Humane Association. Petsense DOES NOT donate ANY supplies/food or make monetary donations to BMHA and has not in at least eight months. Donations are going to rescues located in Pendleton and Baker City. This is information that has NOT been disclosed to members of the public/people who think their donations are going to BMHA. There was a donation jar located in Petsense that had BMHA's logo on it, and BMHA has not received any of those monetary donations and Pensense refuses to disclose (1) how much money has been donated that was supposed to go to BMHA, and (2) where monetary donations have gone. PLEASE do not shop here. Support local stores that actual partner with and donate to the only shelter located in Union County.
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May 2023 by Maria C.
Important PSA regarding the Petsense located in La Grande: Just an FYI for everyone who lives in Union County: The Petsense located in La Grande DOES NOT donate ANY supplies/food or money to the Blue Mountain Humane Association (the only shelter located in Union County). Petsense also does not partner with BMHA for adoption fairs or in-store cat adoptions. They are not disclosing this information to people who are donating money/supplies/food in the store. BMHA had a donation jar located in Petsense with BMHA's logo on it and Petsense has failed to provide BMHA with any of the montary funds that were specifically intended for BMHA. Petsense has also failed to inform BMHA where said montary donations have gone. People living in Union County should know that their La Grande Petsense donations are going to shelters/rescues located in Pendleton and Baker City. If you are unhappy with Petsense's failure to disclose this information to customers, or if you made donations that you believed would be given to BMHA, please call the store directly and/or leave a Google/Yelp review. If you would like to support BMHA, please donate money and supplies directly to BMHA and support the businesses that actually donate to Union County's only animal shelter (i.e., D and B, Wal-Mart, Pawsitive Pet Grooming, Savage Serpents, Grocery Outlet).
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March 2023 by Lori Moore
It is Petsense... not much to say. I fo know they didn't have the proper person in there to trim my puppy's toenails..
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November 2022 by MapleWood Rose
This is about the store side of things, not the grooming.I went to pet sense today in order to get our new dog some supplies. The customer service was good. But I went to look at the fish (my favorite part of coming to any pet store.) All of the betta's were dull in color! (Which means they are severely unhappy and unhealthy.) I had to do something so I picked the saddest looking one, to take home with me. There aquarium section was not good either. Anything recommended for betta's were not the best choice for any fish. I grabbed some supplies that are only temporary. I am really sad that a pet store can treat fish like this. I am ordering off of Amazon for what is needed for this fish.They also never set home a sheet of paper with any care instructions which should be a must for new fish parents, expeshally for young children.
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September 2022 by Jodi Spears
I took my dog to have her nails clipped today and it was a pretty good experience the Groomer did an excellent job. The cashier name Victoria has excellent customer service skills ! She interacted with my dog and me and my dog who isnt a people person took right to her. She was helpful showing us different toys and treats. I am moved to writing this review because its been so long since Ive gotten customer service this good. Thank you Victoria @ La Grande, Oregon Petsense for making our first time experience a good one. Jodi & Callie Spears.
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August 2022 by Morgan Brown
Normally great. It's clean, organized, well stocked, and the workers are all super nice, but there's a new manager there who has a bit of a bad attitude
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April 2022 by Sierra Lujan
Greaatt service always i have been in there so many times! Two of my.fish did get sick but one of them is thriving like no other. I also have bought all of my stuff for my kittens from there and it all works amazing
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December 2021 by Danny Anglen
They don't have professional groomers they use people right off the street that they hired to work the register to work on your animal I don't think that's the right thing to do
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October 2021 by Google User
Great workers. They're very helpful and respectful