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July 2021 by Steve Bera
Had an issue with my well that was installed by TCI. Failed on a Friday night. Call Kimberly at TCI and they were out the next day. Sam checked things out, diagnosed it in a few minutes. Faulty pressure switch. They changed it out and we’re done in less than a half hour. No charge. This company stands behind their work and work ethic. Highly recommend family run business. Thanks Sam and Kimberly.Service: General repairs & maintenance
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June 2021 by Bryan W.
These folks were awesome! I called on a Friday with a well pump problem. These folks went above to help me out in a short amount of time and I can't thank them enough!
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December 2020 by Mike Armstrong
* Sam Olsen and his son put in a well for me in the Fall of 2016.* I was not given any options for the install or components (cost to quality).* Sam used the least expensive components and did what was easiest for him with regard to my install - all while charging me $5726.* The pressure tank failed after just over 3 years.* When I called TC1, Sam's wife Kimberly told me that the warranty was 3 years.* Kimberly said they were very busy and they would put me on the books for 2 weeks out if I wanted (even though I was without water).* I asked if they would recommend anyone - Kimberly said they don't do referrals!.* TC1 treated me very poorly and acted as if we had never done business at all.* I ended up getting professional consultation elsewhere to dig up and replace the tank, and build a well house myself.* Sam's install only lasted a bit over 3 years and they didn't have any interest in assisting me with my critical scenario.** I WOULD NOT do business with TC1 under ANY circumstances - Once they have your $$$ they are gone and will not provide "ANY" support without additional $$$.***ZERO customer loyalty and their customer service is disgustingly Poor!
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September 2020 by Dwight Panton
TC1 has drilled multiple wells for me and my business over the past 20 plus years. Sam's vast knowledge of wells and water conditions in our area is 2nd to none. He is one of the hardest work guys in the business. I have never once had scheduling or professionalism issues. However, if you call them on Monday expecting them to be there Tuesday, don't wast your time. Sam is not sitting on his couch waiting for you to call. Like everyone good in the trades, they are very busy right now. If you want the best, hire TC1. If you want to roll the dice then just pick anyone out of the yellow book.
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August 2020 by John Chiolero
I’ve used Sam several times in the past 10 years. New well, upgrades to pump and pressure tanks and service to pump house plumbing. Sam is very knowledgeable about the unique water tables under La Pine! TC1 = “The Customer First”! I’m guessing that any poor posts are based in rivalry among the other (lesser) drilling companies in competition with Sam. I highly recommend Sam and TC1 for his integrity, knowledge and service.
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August 2019 by Cal J.
These folks refuse to provide information on past work they have done without charging a consultation fee or performing an unnecessary site visit. I am disappointed at their lack of professionalism.
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July 2019 by Jack Colton
5 stars from me. Give Sam time the man is very busy but when it gets drilling he knows where the water is. Thanks Sam .
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May 2018 by roberta bech
Two separate dealings with them. Five stars for rudeness. Good luck getting past Kim. Hope you like being lectured like a child.
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November 2017 by Mike Wolf
Very happy with every aspect of their service! And I'm not easily impressed. Highly recommend.
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September 2017 by RobinZamasu Mason
Today we were told this, "I can no longer admin work to schedule this"-Kimberly.
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June 2017 by Kim Spina
Sam came out and replaced pressure switch and gauge. Very knowledgeable and nice. Great to work with. Kimberly was wonderful too!!
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May 2017 by William Barker
Called TC1 to have well pressure tank inspected/replaced believing it had failed completely. They were available to look at it within a couple hours of the call. Upon inspection of the well pressure tank they repressurized it and said that it did not actually need to be replaced despite being called out to do that. They were honest about not needing to do any extra work and what was originally an $800 bill became only $150 for the service. Very happy my service from this company.
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April 2017 by Janet McNown
I can't even give this company a single star. Kimberly just yelled at my client, a buyer for calling her to get pricing. Kimberley told my client that here calling was a huge inconvenience and she didn't have time to repeat herself. Note: as a Realtor I had called to check pricing for a well flow and pump test and Kimberly was to send an email that never arrived...we were waiting to schedule the service after we had pricing - what a strange and unprofessional experience! I would avoid this company as they certainly lack any customer service skills and zero professionalism and the bit of pricing that we got over the phone was outrageous. Anytime a company is unwilling to give you a written quote on pricing it is a red flag. Big red flag here.
