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April 2025 by Morgan Johnstone
Zero stars. The branch manager decided to just CLOSE my mom's account (that I'm on to help her manage her funds). Her social security church is deposited here. They state they sent me a certified letter explaining what was happening... NEVER came to my address... MAYBE get the CORRECT address of your customers?! Also that I NEVER answered my phone when they needed to reach me...I NEVER got any calls or voicemails! VERY shady practices! PLENTY of other banks to choose from for your personal or business needs. Do yourself a favor and pass this one up!!
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December 2024 by Mama Jojo
Always pleasant
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February 2024 by Judy Ostrom
Love this bank and the employees, that said, US BANK, WILL YOU PLEASE GET THIS DARN CASH MACHINE FIXED ONCE AND FOR ALL...so freaking irritating, it is what will make me change banks soon!!
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December 2023 by Lecia Tallman
Does anyone work in the branch of LA pine any more. Answer the stupid phones
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March 2023 by John Davis
The Manager of the LA Pine Oregon branch needs to go flip burgers somewhere. This bank has gone down the hill faster than any business I know since she took over. And her attitude is like you are bothering here when her job is Customer Service.
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April 2022 by Kayla Calavan
I would not recommend running your business or your personal through US Bank.They have the WORST hours. What bank shuts down for a lunch break every day??We walked up at 1:29 just before their 2:00 lunch break and they flipped the sign and locked us out. ??The ladies working inside are all amazing, this is 100% due to lack of staff. If US Bank would hire more staff, this wouldn't be an issue.
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December 2021 by Kathy Hughes
I love US Bank, been with them 10 years or so.
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July 2021 by D C Yriarte Yriarte
Helpful and friendly staff. Alyse has always been very helpful, and takes the time to help research when you have an issue that needs resolution!
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July 2021 by Matthew Hatfield
Quick in and out, friendly staff
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January 2021 by Amber Dawn
Us bank atm machine ate my debit card and the teller told me there is nothing they can do about it because they don’t have technicians they can call. Sounds like bs excuses to get out of having to do extra work.
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August 2020 by Christine Burts
With Covid 19 issues, it is understandable to only have the drive-thru open, but hours 9 - 4 weekdays only make it impossible for people working days to do their banking without taking time off work.
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September 2019 by Tyler Willey
Great bank. Small community banking
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August 2019 by Marcus Brown (SoldierSalute)
They just recently changed their policy to where you can't bring in your debit card to deposit cash. You have to have your account number memorized or on hand. Why is that necessary when the ATM doesn't require me to enter my account number? All it needs is my debit card. I'm going back to Bank of America!
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March 2019 by Malachi Brown
They just recently changed their policy to where you can't bring in your debit card to deposit cash. You have to have your account number memorized or on hand. Why is that necessary when the ATM doesn't require me to enter my account number? All it needs is my debit card. I'm going back to Bank of America!
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August 2018 by Shelby Niemeyer
They have charged us over $100 in overdraft fees when our bank app shows that we have not had a negative balance. Both my husband and I have tried talking with them to get our money back and we have both been hung up on. Very rude people. We are closing our account. This has happened multiple times for us.
