-
July 2024 by bruce hepler
On time with appt.,knowledgable, excellent job. Very good install on dishwasher. Highly recommended.Alan knows his stuff!
-
May 2024 by Jamal A
I recently had Alan install my new dishwasher, and I couldn't be more satisfied. He arrived on time, well-prepared, and with a friendly demeanor.
He patiently explained the process and answered all my and provided helpful maintenance tips. The installation was efficient and hassle-free.
Thank you, Alan!
-
May 2024 by Kelly Tour
A-1 service came to install a faucet for me and gave me great service. I use to be a appliance repair person years ago and I now handle logistics , so I understand the pitfalls of following up with emails and communication. I took time off work to be available for this install and so I needed for A-1 to communicate with me that everything was confirmed. They did a nice job with the communication! I ordered my faucet from Lowes and A-1 contacted me 3 days later(I ordered on a Saturday online) and gave me a appointment for 4 weeks later. I confirmed and waited. 2 days before my appointment they emailed and left me a voicemail that Alan would be arriving between 11 and 2 in the afternoon and I confirmed with both the email and a callback. When the window arrived Alan called me around Noon or so and arrived 15 minutes later. He installed the faucet in quick fashion then gave me some quick instructions on the install(They have a 1 year warranty on their work) and left. A-1 had a nice service van and Alan had tools and was professional . This is a legit installer and I give them my Thanks!
-
May 2024 by Leon S (Leon)
This company is terribly painful to work with. I'm not sure how Costco picks their vendors. Must be price before quality.
-
April 2024 by Alex Bedard
***DANGER HAZARDOUS INSTALLATION *****If I could give them no stars I would. By far Spencer was the most incompetent installer I've ever come across. BEWARE of A1 Installations.? This company came out to install my induction cooktop and didn't even realize the manual called for a bracket kit to attach the cooktop to my granit. WHAT A BUNCH OF IDIOTS? Management didn't even have the intestinal fortitude to even talk to the customer. What makes it worse was Spencer had a worker he was trying to train, so the vicious cycle continues. When they left my cooktop moved all around- SAFETY HAZARD
-
March 2024 by Alison Elmer
A1 was assigned to install a dishwasher I purchased at Costco. They didn’t answer the phone during business hours, didn’t return voice mail, and were scheduling > 1 month out. Costco let me switch.
-
March 2024 by Mark
Your Costco appliance install experience varies by region and unfortunately the PNW has a bad one. They no showed my appointment and there is no one at the office to provide an update. Reporting to Google as temporarily closed until proven otherwise. If this also has happened to you, please inform Costco that A1 is your reason for cancellation.
-
February 2024 by Kristin Perry
A1 Installations just installed my dishwasher purchased from Costco. They were excellent. They were on time, very efficient and I appreciated that they checked everything first to ensure it worked appropriately before leaving! They even showed me how to use it! Highly recommend!
-
February 2024 by Rachel Roundy
A-1 was assigned to install an appliance I purchased from Costco. Costco set up the delivery and installation day for Tuesday, January 30th. Because of that, my husband and I moved our schedules around to accommodate someone coming to install our microwave. We moved everything in our kitchen out of the way in preparation. Come 1pm on the delivery/install date, I still hadn't heard a peep from A-1. I called Costco, who called them on my behalf. An hour later I received an email from A-1 stating that they couldn't come install my microwave before MARCH 2ND. When the appointment date was January 30th. This business has zero customer service or communication skills. Thankfully I was able to make another arrangement for my microwave. 0/10 stars- would never, ever recommend.
-
January 2024 by Jason Weeks
Spencer was fantastic. I didn't even know that he had gotten the entire thing installed while I took a business call. It was a cramped space, 1960s fixtures and loads of annoyance and I was thinking I would need to help with it. I can't understate how awesome Spencer is, I was looking through these reviews and his name comes up a couple times, I know he didn't ask me to write any review, and that says something when so many people are raving about this guy.I originally had a date way out but when I brought it up to Costco, they sorted it out and it was installed in a timely manner. Despite that one hic-up everything has gone smoothly so far.Thanks A1!
-
January 2024 by Tristan Van Slyke
My understanding is that there was a logistical issue with Costco double booking appointments. I left a message with them and they got back to me with a new install date, that was sooner than had I rescheduled through Costco. When they arrived to install it they were professional, polite, very prepared and went above and beyond, working through some challenges with my water valves. Let's give a little grace, they are working long hours and overtime to catch up from an issue caused by Costco Logistics.
-
January 2024 by Michelle Getz
Curtis installed my beautiful new microwave. He showed up on time! He was great to communicate with. Great communication with the company as well. 100% satisfied!
-
January 2024 by KURT PARKER
I just bought a new dishwasher online from Costco on December 9th. Appointment set for December 26th. Just received email from this company saying they can’t make it to our place until February 12th. I canceled my order. After reading these reviews I’m thankful I canceled order.
-
November 2023 by John Bosworth
Ordered a cooktop and oven through Costco. As mentioned by others, Costco contracts with them to do installations. Impossible to get in contact with them. Finally got an appointment by calling Costco and they were a no show today. Guess we’ll have to pay for someone else to do it. All I can recommend is to tell all your friends not to buy appliances from Costco until they find a new, more reliable partner for installations!!!
-
November 2023 by Hayley and Owen Tena
A1 installations, was excellent! I could not recommend them more. Barb & Curtis came as a team to install & they were so friendly, professional, prompt, knowledgeable, helpful, accommodating - amazing. I read the reviews ahead of time & of course was apprehensive, but after having them in my home, with my two young boys present and in the way and asking lots of little kid questions, I’d recommend them to all my friends & family. Heck, I probably asked more questions than my boys and they were very patient & friendly through it all. The Costco Dishwasher install was PERFECT! Could not have been any better. They brought everything needed for the Bosch to be installed, had everything needed to keep the area neat & tidy (vac, mat.) I know people aren’t perfect & mistakes can be made, but after my experience, I’d have them back in a heartbeat.Service: Installation
