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November 2023 by Cherise Hill
Ace hardware always stands by their products AND has phenomenal customer service-I purchased a Vornado carbon air purifier a month ago that emitted a burned plastic odor as soon as I unboxed it. They generously switched it out for a new one that was not defective even though they are technically not returnable. I have been very happy with the second Vornado unit. Thank you!!
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September 2023 by Vlad Canndooo
They were awesome. Very helpful. They even mixed paint that I had bought previously
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September 2023 by Kim G.
Like most Ace Hardware stores, they have all the hardware store norms - plumbing, lighting, tools, BBQs, rakes, brooms, cleaning products - but it's the seasonal and houseware departments that surprise and shine!In housewares you can find gorgeous cocktail napkins by Caspari, cloth napkins and placemats, lovely scented candles, seasonal table runners, vases and basic decor items. Also lots of kitchen gadgets, many elevated so they are as beautiful to look at as they are functional. In seasonal, I always find fun and quirky yard art, stakes for my planters, hummingbird feeders, wind chimes and more. During the holidays, they have great decor.Service is super helpful. If you need something specific, they don't tell you where it is, they walk you over to the item. They are very knowledgeable and offer suggestions when you have a need but not aware of the solution. I believe all Ace Hardware stores are individually owned so I'm always amazed at the consistent level of merchandise and service.
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September 2023 by S J
The owner is very unprofessional and disrespectful. Not representative of ACE Hardware at all.
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August 2023 by corey lindsay
Greetings Owner of Ace Hardware Lake Oswego. Thanks for the response totally minimizing the situation to benefit yourself. If you really reviewed the video, then you are not being honest. I did not simply "move a little shelf", I had to move 2 shelves and halfway crawl into reach the bits. Thanks for trying to make it look like I am just being unreasonable... You have lost a customer....
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June 2023 by Andrea Findley
Wow!! This store went way beyond my expectations! So incredibly helpful. I had purchased a large outdoor shed online and had it shipped to store but when I got there realized it was too big to fit in my SUV. Ryan worked patiently with me to assess options and ended up helping to get it on the car racks and tie it down. I woul have been totally out of luck if I had gone anywhere else. Ace earned themselves a super loyal and very grateful customer!
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February 2023 by Bill Lamberth
I buy assorted items at this store and the shopping experience is always good. Today I was needing a special screw to replace a bent screw in a cabinet handle. The kitchen was remodeled 18 years ago. The young man looked at the screw, tested it in their screw gauge, measured it, and went directly to the drawer and handed me the new screw. PERFECT! I am always impressed.Bill Lamberth
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January 2023 by L Mazer
Had to get a fitting for a natural gas grill. Went to Home Depot and they had no idea what I was talking about. Went over to Ace and Ryan fixed me right up and everything fit perfectly.
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October 2022 by Christie A
They always have duraflame logs, which is nice for rainy days! ? I like their Halloween selection as well!
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September 2022 by Bridghid McMonagle
I prefer this store over larger hardware stores. There is always someone available to help direct me. Seri was amazing. I believe she is a manger. She helped us with our list for a project and made recommendations that improved what we were going to do. Thank you!
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September 2022 by Justin H
Great place to grab something you need super fast. Less hectic than the big box stores AND its locally owned! Staff was knowledgeable and friendly.
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August 2022 by Lindsay White
Always friendly and helpful staff. Great selection for a small-sized store.
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July 2022 by Sunshine M.
I love this store. I have the Ace app on my phone so I love that I can see their inventory before I head down to the store. They are extremely helpful and the staff goes out of their way to make sure that you get the help you need. I have had paint mixed, keys cut and much much more. Great toy section for that last minute kids birthday party you forgot to get a gift for. A couple of people mention high prices but seriously - they have to pay for the location and fantastic staff. You can drive 10 minutes to Home Depot and spend hours looking for your item and a staff member. The couple dollar savings is not worth it. When I go to the big box stores I always feel like I am compromising on what I am actually looking for and trying to make something of theirs work, when I go to Ace someone helps me and I find usually exactly what I need.
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May 2022 by Ari Cedarlin
Business hours 8-6 in a location where most people work 8-6… they out here thinking they’re bankers. Off I go to Lowes.Editing this review for a very reasonable reply from the owner.
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March 2022 by Shalley Lane
The employees are so helpful and so nice. Excellent selection.
