September 2021 by Kristina L.
I have banked at this Lake Oswego Branch for 35 - 40 years. It was always a pleasure to see the tellers I knew and knew me.This bank is now cold, old, and regimented by Gwen, a DISINGENUOUS, KNOW IT ALL, WAN-TO-BE MANAGER, WHOM SEEMS TO THINK THE WORLD OF HERSELF. Gwen must rehearse curt, repetitive answers AT SPEAKING DOWN TO CUSTOMERS at night. if she were any kind of manager at all, she would anticipate customer questions, and be informed; instead, she tells you to go online and look it up for yourself.The first time in, the THE "NEW" GWEN WOULD NOT LEAVE THE CUBICLE while I was opening a new account. MY BUSINESS IS PRIVATE, but she wouldn't leave. She make both the bank employee and myself uncomfortable, then cut us short, telling him he had another appointment.Yesterday, while standing in line, answers to the questions asked by the customers in front of me were "NO" to this and "NO" to that. The tellers look uneasy. Customers seemed confused and unhappy.Miss GWEN, ALWAYS STEPPING IN, told me what one of my friends (that use to work at this branch) would have said to me pertaining to a request. She was WRONG, completely out of line, and unprofessional standing there in here "DENIM JEANS". After knowing how hard it was for me to get to the bank and offering no solutions (I thought of after leaving) OR ANSWERS AS WHY THEY NOW REQUIRED DOCUMENTATION, NOT REQUIRED IN THE PAST; she says to me "I will explain it to you while we walk out the door "UNBELIEVABLE". Knowing I was very upset and disappointed at this encounter, Gwen calls out as I was leaving the building, "Have a Nice Day". Please, Please, recruit a KNOWLEDGEABLE & CONSIDERATE manager POSSESSING THE CHARACTERISTICS OF CIVILITY AND PROPER ETIQUETTE, the characteristic of an "ACCOMPLISHED MANAGER".We, deserve it.
