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June 2021 by Jillian M.
I love this branch and everyone in it so so helpful and nice to work with. I do all my banking here and did my mortgage with the best loan officer on the planet Dave Tong. Someone commented slow - but it's friendly and awesome and this totally impatient girl has never had a single toe tapping minute in the 100x she's been there.
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October 2017 by Jasmine D.
Slowest customer care I have ever experienced had to come back three times to sit down with someone told me I should email them for an appointment t also did that and no one ever responded if they see you waiting they don't check in to see how you're doing very slow, unsupported service
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May 2014 by J J.
This INCREDIBLY friendly branch of Chase won my heart. The personal attention that Debbie in New Accounts gave me proved I made the right choice. I even got a follow-up call to see how I was doing?! Who does that at a bank? This branch, that's who. I was going to go with another Chase, but the guy we saw from a few weeks before, didn't even remember us. Debbie made it clear that the State Street Branch was the right choice, for sure. I left the fussy B of A and their new $16 a month charge for my business account. I didn't feel treated like a customer who had been with them for 5 years when they went from a Free Biz Account to $16 a month. And, they refused to refund my fee when I left b/c of that very reason. Banking these days doesn't tend to be personal - BUT, I feel this small overtly friendly branch really gives the kind of service you used to feel in the old days. Five thumbs up :)
