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March 2024 by Cathy D.
The customer service here is beyond amazing. JC was very responsive to my emails for ordering my custom couch and coffee table. My couch and coffee table were delivered in a timely manner, and the products were as expected. I ordered a Stanton couch and Flexsteel coffee table, and the quality is top-notch. I came back a second time to Key Home Furnishing to order the matching side table. I was able to order the table over the phone with Jaine same day and was able to pick it up from the warehouse the next day. The transaction was smooth as butter. I definitely recommend it here. It's pricier than Ikea but is definitely worth the quality.
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January 2024 by Randy P.
ChatGPT says that a couple of weeks equals 2 weeks. Janie ran my credit card for a recliner on Dec 14, 2023 saying delivery could be a couple weeks. Janie has been at Key for many years and should have the "where with all" to email or text me if additional weeks add to a non delivery. But no, she has taken no action except to receive my $1,900.00 and my chair is out there somewhere not at my house on Jan 12, 2024. I am disgusted and recommend that no one go to Key Furnishings.
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December 2023 by Saadat I.
Tyler was super helpful and not pushy. He showed us several sleeper sofas. We ultimately decided to purchase a sofa that was a better fit for our aesthetic and the decision was further influenced by needing something in stock asap, however, we really enjoyed the selection and approach at KEY and Tyler's patience and help. We'll be back for future purchases.
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October 2023 by Paul P.
Checked out 2 samples, 1 leather and 1 fabric. Payed my $50 dollar deposit for the samples and was told I had 3 days to return or I would be charged $50, I managed to let me have them until the following Saturday. Hubby worked in town the next day so returned them less than 24 hours later. We were charged $5.00 because we didn't order, yes it's only $5 bucks but it's the principle. I have checked out samples over the years and was never charged. Needless to say they will not get any future purchases from us.
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October 2023 by Judith Greenwell
I had a wonderful experience at Key Home Furnishings in Lake Oswego.First, it's a lovely store. Very nice selection of home furnishings but not crowded. You can walk around the items and look at them from different angles.Second, Lucina was a pleasure to work with. So knowledgeable, really knows her stuff. She led me from brand to brand so I could compare fit and comfort. I found the Flexsteel fit best. That's when the really fun part started. We browsed through the custom fabrics available. Quickly found a fabric for the chair and Lucina pulled fabric samples to coordinate with it for the couch. Lucina made the whole process fun and easy. Thank you Key, so looking forward to seeing (and using) my new furniture.
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October 2023 by Mieschell Wills
We were warmly greeted by Lynda as soon as we walked in. She was never pushy and gave us time to discuss our options. Her expertise with home decor and furnishings really helped us make a final decision when we bought our couch, recliner and bed. We believe she worked hard to get us the best deal. We can’t wait for our furniture to arrive in a few days. We will definitely be back to Key Home Furnishings and will recommend them to friends and family. Thank you Lynda!
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October 2023 by Mary O'Neill
I loved my experience with Key Home Furnishings! Their selection is great, something for every budget and endless fabric choices. I worked with Janie who went above and beyond over several weeks as I struggled with making decisions. ? I truly appreciated her patience and feel like I made a good decision and will be happy with my sofa for many years to come.
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September 2023 by Monique Dumaine
We had a smooth and streamlined experience from start to finish! Lucina was a wonderful help. She was knowledgeable and checked in periodically without pressuring us to make a quick sale.On the delivery side, the team was great! Both funny and efficient. If you’re looking for quality furniture and top notch customer service, I recommend Key!
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September 2023 by Sally Blosick
I must have gone to 6 or 7 stores looking for a recliner that felt good on my back. Along the way, I heard Flexsteel was a great brand, they made quality furniture. Key Home Fashions had the largest selection so off I went. Lovely Lorri greeted me at the door, she asked what I was looking for, I told her, and off we went! The amount of knowledge this tiny powerhouse had of all brands was amazing. It took me forever to make a decision and all the while Lorri was patiently amazing! The purchasing and delivery scheduling went quickly due to Lorri’s superior technical skills!The delivery process went smooth as silk. Michael and ‘The Boss’ were not only mindful of the chair but also of my home. And they laughed. These guys enjoy their jobs!Thank you Key for making my purchase a wonderful experience!
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September 2023 by Cris Unger
Excellent experience in every way. Lots of furniture options. Plenty of staff available. We had to share our design gal with another costumer but her timing, flow and availability was perfect. Lucina was knowledgeable, friendly, respectful and not pushy. She paid attention to what was important to us and gave us great advice. We found the perfect loveseat recliner at a good price and two chairs we love. A huge bonus is their warehouse very close by with plenty immediately in stock and available for pick up or delivery. We will definitely be repeat customers.
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September 2023 by Deborah Elliott
Lynda was great to work with. She listened, walked us through all of the available options, and guided us toward the best choices for our space and style. She also gave us the space and time we needed to come to a decision. Overall, we were impressed with the selection, pricing and customer care. We would recommend Key to anyone searching for high quality and yet affordable furnishings for their home.
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September 2023 by Bob Coletti
Key has a great selection and makes it easy to purchase. We worked with Lorri and she was very knowledgeable and guided us to find the perfect chairs we were shopping for. Their price was very fair and so far the experience was great. We had to order chairs so we'll hope the great service continues.
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August 2023 by Sara Baldauf-Wilcox
Amazing service and value. I would highly recommend. We worked with Dan who was friendly and helpful without ever pressuring us to finalize our decision. He was even able to get us a deal on the delivery fee. So much better than a big box store.
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August 2023 by Dana Jensen
Linda was very good to work with . . . didn't come on strong like so many salespeople. She really listened to what we were looking for and not pushing other things on us. She gave us all the information on products without overloading us. We picked out what we wanted, ordered it, and were out of there in about 45 min!
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August 2023 by Janice Parker
Hi, I have no complaints! I met with Lucina who helped me find the furniture over a period of several hours, while I looked at a lot of options. Finally I found what I was looking for. Lucina was very pleasant and knowledgeable about the options at KEY Home furnishings. When she didn't know the answer to a question I had, she immediately found someone who was able to help. I couldn't have asked for a more pleasurable experience. Thank you
