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January 2024 by Tyler Kennedy (Terpy-T aka TT)
The staff is very nice and knowledgeable. They actually care about your animals, in a way that not many veterinarian hospitals do.
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January 2024 by Alex Hampton
Best vet experience I’ve ever had! Dr. Harvey was absolutely incredible and spent OVER an hour with us and our new puppy. She was extremely thorough and gave us helpful advice on so many things. She even took the time to call us HERSELF, days later with some test results. I am an extremely paranoid pet owner and ask the most ridiculous questions and she answered every single one without hesitation. I seriously could not recommend this place enough! Thank you, Dr. Harvey!! We appreciate you so much!!
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January 2024 by Lindsay K
Profoundly disappointed that they didn’t let us know that they are still doing curbside only. I have a high anxiety dog. I would have gone to one of our past vets (all of whom I have confirmed are doing in person) for this simple booster vaccine tech appt. What irritates me the most is that in making the appointment it was never stated that it was curbside only (when previously they always called it out - as did other vets I’ve called). Sure, I could have asked - that’s on me. But I’ve made many appointments in the past year for my 2 dogs and it just seems very sneaky that now they’re not mentioning it.
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January 2024 by Ellen Hampton
This business committed predatory pricing against us by charging five times the antibiotic drug prices on their website for drugs they prescribed for our dog’s pneumonia and filled without an option to fill elsewhere.When we complained, the only reason given by the receptionist was ‘convenience.’The office manager failed to return four calls, each of which we conducted calmly in a professional tone to obtain further explanation of why they presumed we would choose this ‘convenience’ at this price premium, only to be hung up on.
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December 2023 by Justin Swanson
Great staff
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November 2023 by Ryan Ware
Best vet clinic, no questions asked. Always thorough and very compassionate and caring towards animals and humans. I will forever be taking my animals here.
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October 2023 by Colleen Barnes
Friendly front end and vet techs. The vet was great with my dog. Expensive meds and didn't discuss options to obtain them economically. I think it's a good enough place if you are comfortable being a decent advocate for yourself. No complaints.
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July 2023 by Kerry Stanley
We have known and trusted Dr Harvey for many years. She, as well as the others who work in the clinic have always provided excellent care for our dogs.
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June 2023 by Wendy efaw
Excellent veterinary care! The Vets, Techs and all supporting staff truly care about their patients. I’ve had so many dogs and one very grumpy cat as patients of Lake Grove Vet and they handled each with gentle care and compassion. Prescription refills are quick and their follow up is always so thoughtful and thorough. It’s definitely our forever Vet :)
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June 2023 by Brad Johnson
I would advise against bringing your pets here. They aren’t up front with their billing. They gave a verbal quote of about $300 for a cat to be spayed. Of course they wouldn’t provide that in writing. The bill came to $621. We hadn’t budgeted for that and when we tried to cancel the very unpleasant Office Manager was condescending and rude. They said it would be $250 to cancel the appointment. My wife decided to go ahead with the appointment and the Office Manager continued with the unprofessional behavior, saying that my wife and I had conflicts with each other which we do not. My wife was extremely worried about the surprise bill and had tried to cancel earlier but was told that the appointment could not be canceled, which is why I had called them. They said that they had started our cat’s procedure which wasn’t true because the procedure wasn’t scheduled until 11:00 am even though they wanted our cat there at 7:15 am. In my opinion, this vet office is extremely unprofessional and dishonest.I doubt they will respond to us but if they do I imagine they will be dishonest again. Read the other one star reviews on here, those reviews accurately reflect this place. It’s highly suspicious that they barely acknowledge one star reviews but they gleefully respond to five star reviews.
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June 2023 by Caryn Anderson
Angus always gets the best care at Lake Grove! When we get there he can’t wait to get out of the car and go in. Everyone is so friendly and goes out of their way to help us. Dr. Harvey is such a caring and skilled vet and we feel so lucky to have our pup receive care with her and her staff!
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May 2023 by Kathleen Wilkman
I have been using Lake Grove Veterinary clinic for over 30 years. Sadly, today I received the very worst service I have had at any veterinary in 50 years. I desperately needed their help with two of my cats and was told I would go home with the meds they needed today. After receiving a $400+ bill I was told they didn’t have the meds. They were at a pharmacy across town 23 miles from my home. It was late in the day and I had commitments and couldn’t go. If only they told me that in the morning when my appointment was I could have made other arrangements.The extremely unpleasant office manager offered no sympathy or apology. I canceled the addition appointment I had with them the following week to have my kitten neuter..I will schedule him with new veterinary clinic that understands the value of customer service. This office no longer values their customers!
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May 2023 by Amanda Swinehart
I appreciate Dr Harvey and the team at Lake Grove. She listens to my concerns and is thorough in her communication. The team treats my pet with tenderness and compassion.
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April 2023 by Amanda T
We relly appreciate the care and flexibility the team at Lake Grove shows our dogs. The extra time spent to help our dogs feel comfortable with their exprience at the vet is priceless!
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April 2023 by Hunter White
Don't come here. I brought my dog to get his vaccines both times bad experiences.First time got here on time and needed to wait 40 minutes outside because they don't let you in the clinic, once you get here you have to call and wait under the rain if you don't bring your car or an umbrella.Second time got here 10 minutes after the appointment, walked 2.9 miles with my 3 children and dog (because my dog doesn't like being in the car), Nicole was not nice at all, she cancelled my appointment and said call another day to reschedule, was condescending and sarcastic. Her not being helpful or showing not empathy at all made my family day so hard...felt even worse for my puppy...
