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October 2023 by Shannon
I do NOT recommend! I used to work at the Pearl location (now closed), and I was appalled at how poorly run this business is. Daycare is too small for 40+ dogs, there are no planned activities, dogs get bored and bark all day, and then get screamed at by the clueless staff. Dogs get hurt and their injuries are not seen and taken care of right away. There are safety concerns for the staff and dogs, some negligence and sanitary issues. There are questionable management methods, disrespectful staff members, unethical treatment of staff by the owner, an unorganized system, and outdated business practices. There is a high turnover of employees, no training offered in dog behavior or first aid, constant miscommunication between staff members, and passive management who refuse to fix ongoing problems. All the incompetence at this business constantly puts the dog's safety at risk. On a daily basis during nap time some dogs are put into crates, then stacked on top of each other and put in a small closet with the door closed for over an hour! I was blamed for something that I didn't do, was screamed at and told by management that I couldn't leave, it was traumatizing. The owner has questionable judgement, and uses manipulation and intimidation to control her employees. The owner doesn't give the employees their tips! Not a safe place to take your dog and a terrible place to be employed. Over 10 years of being in business and they still do not have their act together! Suzanne, you need to do better and treat other women with respect. Your business is failing because of your incompetence.
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August 2023 by Karisa Caracol
Krissy does a fabulous job grooming Wonton and Porter. She cuts their ears to the leather so they don't get wet from the water bowl, and they always smell great! So handsome!
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August 2023 by Chris S.
Misty did a great job grooming Lambeau our 6yr old Labradoodle. We'll be back in 5wks for our next appt. Thx!!
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August 2023 by Calvin Boayue
Worse experience, took my mini labradoodle for a cut, first thing the girl says is nice and short, I say no just a little shorter and round around his face. Came back to pick him up he literally has about half of inch of hair. Then she goes everyone gets their doodle cut like this, it’s a summer cut. Just ridiculous. Didn’t even cut his tail down. Just had a cut two weeks ago. I see another review here with the same breeding and similar complaints. Don’t even know what to say. Seems like they made a mistake, and as soon as I saw him and said OMG it’s so short everyone scattered and left me in the waiting room alone! Was refunded no questions asked 10 mins later.
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July 2023 by Tate Silbaugh
Place reeks of urine. Front desk associate was rude, said my dog would be done at 4PM. Go to get him and they say come back 5:20. they Didn’t think to call or anything! Keep in mind his appointment was at 10AM. What takes 7 hours to groom a dog?!
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March 2023 by Anna Eberhardt
Alina grooms our Pomeranian and is fantastic! Clean, welcoming facility, and friendly staff. Highly recommend, especially for grooming! ☺️ 10/10
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February 2023 by Haven
This is such an awesome place to take your dogs to! I love the staff and I feel comfortable leaving my puppy there for training/play time. Amanda is a great trainer and I can tell that she really cares about the dogs there. I don’t know everyone else’s name, but the rest of staff is friendly and super knowledgeable! Calcifer LOVES being there and looks forward to his Monday visits.
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December 2022 by Ivy Eldritch Acord
Cute place that's super clean, an amazing little store full of dog related products!Super friendly groomers and what a great job!Fun in the doggy daycare includes both an exciting play side and a calm side for older or smaller more cuddly dogs ❤
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November 2022 by H M.
Staff is rude and dismissive. I recently moved and was only able to locate half of my dog's vaccination records. But since he was due for his shots in January 2023, I figured I would just get them all done before the next appt. When I asked to reschedule for a future appt, the woman refused and told me there was no point to reschedule since I won't be able to get into a vet for weeks or even before the first of the year. I called my vet when I left and my dog was vaccinated by the following week. Don't bother taking your dog here. If they treat humans that poorly, I can't imagine what they do to dogs when the owners aren't around.
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October 2022 by Artemis Acord Eldritch
Cute place that's super clean and takes great care of their dogs
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October 2022 by Laura Massey
They're great with my timid/shy chihuahua who needs an "outsider" to do her nails - quick & painless.
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September 2022 by Kelly Taylor
I love working here and we constantly grow and try to continue to make it a great place for dogs!
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July 2022 by Mannette Foster
What can I say, I love this place. They are so kind to our dog. Excellent people!
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April 2022 by Sharon A.
LexiDog was recommended by a friend. I talked with a staff member and decided to take my labradoodle in for an evaluation. I filled out an their application and took it in along with her medical records. They took her into the play area and reported that she was fine with the other dogs. I agreed to bring her in for an initial two hour visit . About a week later i called and said i would like to bring her in for two hours the next day. The staff member said they had no record of our application or of our ever being there for her evaluation. She didn't sound very interested in finding the paperwork and i ended up telling her that if they ever found it to give me a call. She said ok. They never called of course. I began to think if they are that incompetent it would not be a place i could trust with my dog and i didn't contact them again.
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March 2022 by Marina Nabeelah
Thank you my pups look even more beautiful! Like always they are in good hands.