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March 2024 by Mark Hanson
Today I forgot $2.25 in change at the self-checkout machine. A young worker came running out to me in the parking lot to return it to me. Kudos to him and to the store for employing such upstanding people. I shop regularly at Safeway and will continue to.
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March 2024 by Edwin Rodriguez
Best produce!
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March 2024 by M M.
The staff at Safeway has always been friendly and courteous, which is something we take for granted too often. I recall how anxious and cranky we customers got during the pandemic, and yet we could count on the continuity of the staff to calm us, like one thing we could count on. When one cashier we were used to seeing retired after the worst of the pandemic, I realized how important they were to my sanity back then, and marveled that more employees hadn't quit and left us after our sometimes taking our angst out on them. The service people at all the places we expect to find them: gas stations, post office, banks, restaurants -- they are true heroes. The store is in a convenient location, is always clean, and reasonably stocked with brands I know. I don't understand The low ratings here, except angry people are more motivated to give a review, I suppose.
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March 2024 by Kelly G.
I had a very unsettling negative experience at Safeway today at the self check out. I actually thought for a moment that the staff member, "Hanna" (a male) might hit me. I could not believe the way he talked to me.
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February 2024 by Matthew Stickler
I wish that this store could at least to try get better, but I have been wishing that for twenty years. Our most recent experience was the final straw. The way we were treated for simply pointing out that our “$10 off if you spend $50” coupon, which we made sure to add to our “list” in the Safeway app, was not applied, was appalling. It is simply not worth the aggravation anymore. Twenty years later, thousands of dollars spent, dozens of poor customer service incidents experienced, and we are done. We will shop elsewhere from now on.
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January 2024 by Thomas Ortiz
Great location
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January 2024 by John Hughes
All Safeways are exactly the same. All are expensive compared to other local alternatives
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December 2023 by Angie Stambuk
I have been a Safeway customer for over 40 years. I was at the Lake Oswego store around 6:45 pm on December 7. The cashier (John G) was the rudest person I have ever encountered at Safeway. He did not say a word to me, or even make eye contact. He literally tossed my items into the bag, the whole time talking to another employee about "lack of commitment". When he tossed me the receipt and it fell on the ground he didn't even make an attempt to pick it up. I hope he was just having a bad day, and no other customers had to experience this, but I will shop at the Boones Ferry store from now on.
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October 2023 by Mark Perin
It’s Safeway. Always middle of the road.
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October 2023 by Rebecca W.
Bruce B was the most unfriendly and rude cashier, I think that I have ever met. He did not greet us or say anything to us during this entire transaction. When he was done ringing me up, he took the next person's flowers and pulled them forward as though they were mine. Commented "Those are not mine" and he did not respond. I again clarified that the flowers did not belong to me to ensure that I was not charged for them, and he simply responded "yeah". No "Thank you" or "Have a nice day" or anything as we left. Clearly unhappy in his position.
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September 2023 by Dean Sittig
Very nice neighborhood grocery store with a great selection.
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September 2023 by Victoria Lloyd
I have tried to schedule The first time I showed up they said sorry, you are not on the schedule. Today September 6th I called them, because I once again scheduled for a flu shot tomorrow at 3:00 pm. I just called them to confirm they said sorry, we do not have you on the schedule. My suggestion to everyone is do not schedule vaccines at this location, they do not follow through.Victoria Lloyd
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August 2023 by Diana Lu
I am shocked at the phone call I got from Nicole today. I called this Safeway about a month or less ago because I found a piece of plastic corner bag that I was chewing on from my chicken salad. Spoke to her then and she told me at that time she was the person in charge PIC - I wouldn’t get this from anywhere!) and I told her what happened. She offered to replace my food or refund me. I told her I lived far and she said I could go to any Safeway. I went to the Boones Ferry one cause it was closest. I wasn’t happy with her response and being dismissive so I asked to speak to her manager which she told me she was outside on a break. She said I could call back or she would call me within 10 minutes and took my information down. No one called me so that’s why I went to Boones Ferry store. When she called me today, she tried lying and gaslighting me as if she doesn’t remember speaking to me and lying so hard she put me on speaker for someone else to listen to which she thought I didn’t realize. I don’t appreciate being lied to because you didn’t want to accept responsibility that YOU didn’t have your manager call me then and now that I found a grasshopper in my salad and complained to Boones Ferry about all my experiences, you want to act like you care. As soon as you called me Nicole, I immediately said, “yes you are the person I spoke to who took my complaint and never had your manager call me back.” “I’m Nicole but I’m not the PIC, I didn’t speak to you.” I’m so disgusted by this “manager” and the gaslighting was at its all time high! Take accountability for your actions! Of course there’s no recording of calls to hold her accountable. Let’s see if she actually has her store director call me on Monday to follow up on this.
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August 2023 by Diana Lu (Yiyanna)
I am shocked at the phone call I got from Nicole today. I called this Safeway about a month or less ago because I found a piece of plastic corner bag that I was chewing on from my chicken salad. Spoke to her then and she told me at that time she was the person in charge PIC - I wouldn’t get this from anywhere!) and I told her what happened. She offered to replace my food or refund me. I told her I lived far and she said I could go to any Safeway. I went to the Boones Ferry one cause it was closest. I wasn’t happy with her response and being dismissive so I asked to speak to her manager which she told me she was outside on a break. She said I could call back or she would call me within 10 minutes and took my information down. No one called me so that’s why I went to Boones Ferry store. When she called me today, she tried lying and gaslighting me as if she doesn’t remember speaking to me and lying so hard she put me on speaker for someone else to listen to which she thought I didn’t realize. I don’t appreciate being lied to because you didn’t want to accept responsibility that YOU didn’t have your manager call me then and now that I found a grasshopper in my salad and complained to Boones Ferry about all my experiences, you want to act like you care. As soon as you called me Nicole, I immediately said, “yes you are the person I spoke to who took my complaint and never had your manager call me back.” “I’m Nicole but I’m not the PIC, I didn’t speak to you.” I’m so disgusted by this “manager” and the gaslighting was at its all time high! Take accountability for your actions! Of course there’s no recording of calls to hold her accountable. Let’s see if she actually has her store director call me on Monday to follow up on this.
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July 2023 by Chad Harper
Always understaffed and the workers that are there are over worked which is very obvious.
