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July 2024 by Vicki Biederman
Fast service
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July 2024 by Lana Poroshina
Rude!!!
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September 2023 by Vickie Williams
I went into get a new debit card Because the new one they sent me had the wrong name. It⁷ had 2 middle names.The young man showed me what my name on the card would look like. We even went out side and entered a pin. The next day, a card came Express mail with the same old wrong name on it. Again, it had to middle names. I called a different branch and spoke to a young woman who told me I had to come in and have my name changed on my account. Well, there is nothing wrong with my account. I have been banking with it at USB for 31 years. So I guess I have to make another trip to the bank and wait for some young person to figure outt how to give me a card with the right name.This is my 3rd attempt. After 32 years, I may be saying goodbye to USB!
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August 2023 by Emily Nguyen
Came in today nervous about depositing checks because I have never came in person to deposit a check before. Valerie was so nice and so accommodating, she showed me a lot of resources within the app and just relived my anxiety. Best service I have ever gotten at US Bank. Next time I have to go in person to the Bank I will definitely be heading to this branch. Thank you Valerie!!
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August 2023 by Dave Sandin
I've been banking at this location for a number of years and enjoy the senior staff that have worked here. They are extremely helpful and courteous whenever i've needed something.
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July 2023 by Christine Nelson
The older woman that works here is incredibly condescending and clearly enjoys making people uncomfortable. She seemed put out that we had a scheduled appointment and had to accommodate us. The extremely young (though pleasant) banker we spoke with ultimately turned out to be wildly inept. He misinformed us on multiple processes of opening our account, then failed to file important paperwork or follow up on any of our emails. Overall a super disappointing experience with this branch, will be going far out of our way to use a different one.
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July 2023 by ashely samson
I have edited my review as my opinion of this place has changed for the better!
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August 2022 by Ronnie Dallman
Nancy with this branch is the worst supervisor one could ever have. She was very rude and by the look on her face you could definitely tell that she was enjoying it. I went in to cash a check that a customer gave to me that and they wanted to charge me seven dollars for not being a member, that was fine all I asked for was a receipt if they were going to Steele money from me, she told me that can not give me one, I told her that if they hare going to charge me a fee and deduct that from the check, by law I am entitled to a receipt. She said that they will not give me one.I told her to go ahead and cash the check and if they do not give me a receipt then I will sue them for Unfair Trade Practice, she told me that I ad to leave.I went to a different branch they cashed the check, charged me the seven dollars and gave me a receipt all under ten minutes.I do not know what Nancy's problem was, but U.S. Bank needs to fire her for the way she treats people. I think she is a person that has some mental problems and most likely has underlying control issues, thank goodness she is not a manager and now I know why they wont put her in that position.What happened to U.S. Banks five star rating? Now it is only 3.6 and going down. And what is it when a bank opens at 11:00am? What a looser.
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February 2021 by Lisa Davis
Very helpful staff, when I came in with a difficult situation, they were very helpful and supportive. Everyone was friendly.
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April 2020 by Jason B
Nancy went out of her way to help me with an overdraft issue. The world always needs more people like Nancy, especially during these dire financial times,.
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September 2019 by Martin D.
I had been with Chase for years, but I wanted to open an account at a bank closer to me, and one that was not one of the banks "too big to fail," like Chase. US Bank fit that description. It's essential that the bank I use has a bill payer online system, which US Bank does. The problem is, whenever I try to get into it, the system tells me I'm using the wrong password (I'm not). After several tries, it tells me the system cannot be accessed. I have checked online to see whether i'm doing something wrong, and I see a lot of similar complaints by other customers. I have complained to the bank more than once, and nothing has happened. The branch office I use is fine, but they cannot do anything about the faulty computer system. Sadly, I'm about to take my account back to Chase.
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July 2018 by Dan Anderson
Helpful, friendly people. Convenient location
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June 2018 by John D.
I had one of the best experiences recently with Jessica S. who helped set up my daughter's checking account, online account, and debit card. Explained everything along the way, totally patient, and just so overall pleasant and professional. Thank you!
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December 2017 by Dan Ostrom
Helpful, friendly people. Convenient location
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June 2017 by Julia Montoya
Great location, easy to get in and out.
