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December 2023 by Mary Worsham
Super nice manager, Shana. She is very helpful and always has a smile on her face. Security cameras and gated with coded enter.
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November 2023 by Judy Collis
Millrace Storage, 11-13-2023I buy storage units on line. I won 2 units from Millrace and live out of town. Shanna was very easy to work with. She went above and beyond any other storage unit I have worked with.Not only did she let me stay after hours to get the units emptied and cleaned but she had to stay awake to let me out of the gate.On top of that Shanna also brought me out the best cup of coffee I have ever had anyone ever make for me in my life. I told her I may have to move in just to get that coffee every morning. ?Most certinally the best experience I have ever had with a storage action.Shanna deserves a raise and a company car to get around in.I think Millrace Storage got very lucky hiring this gem and should know the job is getting done right.Thank you Shanna you're the best. Keep up the great customer service and it was very nice having the chance to know you.Sincearly, Judy Collis
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November 2023 by Season Stephens
Quite, secure and friendly management (on premises). Rates are good and as long as you call or stop by and talk to them, they will work with you if you need a couple extra days to pay. Great place to rent a storage unit. You won't find a better place.
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October 2023 by Joy Weaver
Great people nice to work with
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July 2023 by Rose Rowson
This place has been a nightmare sense day one.We were assigned a unit that was already rented, we've never been able to pay online because the website says it can't find the unit we finally did get.Mice everywhere!!!!they have put me in auto pay and charged my account twice without my permission even after I called and made sure that I was not on auto pay, I magically was back on it, and my account was overdrafted 2 times not even on the day it was due. We have had people in our unit when we have double locks and make sure to lock them, we came back to have our locks be wide open. even after having been overdrafted so they would get there money and been paid up, I've been locked out 3 times because "the computer" did it just an all around bad company. Waiting now for someone to call me about the current overdraft they have given me. But it was the 3rd new managers "first day" (how convenient) and so she couldn't do anything til today, and I was overdrafted on a Saturday so their 3rd party payment company wasn't open blah blah blah We will no longer be renting from them and I suggest you don't either!!!!
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November 2022 by Holly Hudson
This place is horrible! I am so blown away at what we have had to endure renting from here. Larry and Nikki are slumlords at it’s finest. They own apartments so Beware! They have it specified in the contract that they do not cover rodent damage. They go through employees and never are they ever there! They hide because of how many angry tenants they have. Our Storage was infested with mice on two different occasions. They have never tried to help or even pay for any traps. Between the merchandise we had in our storage being ruined, and some of our wedding memories we had to throw away and bug killer mice traps, getting a different storage elsewhere and renting a U-Haul we lost a lot. The new manager they already replaced would not rent from this Storage company, Mill race Storage knows how bad it is. She will not use them for storage. She rented one elsewhere. I am going to do everything in my power to make sure these people are no longer in business. Not to mention they have never one time offered reimbursement or to get traps. Horrible people!!!
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November 2022 by Crafty Clover
I reserved a unit online and was given a confirmation email that stated the they would honor the reservation for 7 days. We went in the next day to secure the unit. The man at the front desk had no idea we even had a reservation he said since we made the reservation on his day off he would have no idea about it. He also said they had no available units. When I asked about the reservation I made he just said “well the web site lets you reserve but it doesn’t work right, it shouldn’t” and that was it he didn’t apologize or even seem to care.
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November 2022 by Darrin Knu
I was in a bind and needed a storage unit Immediately and they met with me after business hours and was very friendly and the price can't be beat for the unit I got.
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November 2022 by Zephry Schwab
Nice and secure storage units
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November 2022 by kim “kimberstar” Hale
The best storage place ever
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November 2021 by Dylan S
I kept some house stuff and motorcycles in a unit here for a year and everything was kept dry and safe. Staff is nice and keeps everything clean.
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November 2021 by James Cavallo
Nice new facility. Manager is cool. Long gate hours.
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November 2020 by August
They are very clean and nice. They are very poorly lit though. No lights inside the unit, and about 2 or 3 lights on the outside of the unit per row. Could use some mouse bait inside each unit for sure.
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November 2019 by Gregory Bowman
The people here where friendly and helpful.The finished units that I saw where of tipical construction for this type of building.
