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February 2024 by Kiely Brown
How am I supposed to order my medical supplies if I cant hear on the other end and they keep cutting out?? It's not my phone everyone else can hear me just fine.. please someone call me from a Phone that works!!
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January 2024 by David Lippert
AVOID NORCO FOR CPAP SUPPLIES they are using S3, and they are horrible. The only way they ship is UPS using the US post office for final delivery. My post office is CLOSED other than limited hours during middle of the day and not open on Saturday. So you ship with UPS, the better and finish with USPS, the worst in the shipping business. Since Norco took over Samaritan service is poor and their billing department is horrible and insulting when it comes to billing insurance correctly
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January 2024 by Shelia Sloan
After having so much difficulty with getting Oxygen for my mom the problem was resolved by Hannah who was so pleasant and kind. And Penny who made sure my request was taken care of. I definitely felt better when I left. Thank you both.
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November 2023 by Lynn D.
Penney Allen was the most competent and helpful customer rep. I have come across in years. I had a problem getting the insurance company to pay for my sisters' hospital bed , which she desperately needed. It took a little while but Penney stayed on it and made it happen. She needs to be commended and given a raise for her dedication and hard work. Thanks again Penney
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November 2023 by Jo Parker
Very happy with the service and genuinely kind prople
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October 2023 by Sherry Lacey
They are very polite and easy to talk. And the information is very helpful. Ty
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October 2023 by Arwen McGilvra
Easy pick up and return for the knee scooter I rented after foot surgery. You can call the local office too, instead of the 800 number. Staff was friendly and warm.
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October 2023 by Ingrid Udd
Awesome service! Penny followed up with me during a medical supply snafu going the extra mile to make sure I had what I needed and kept in contact until she knew everything was resolved.
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August 2023 by D L.
Poor billing department got transfered here when they bought out Samaritan and get sent bills instead of the proper billi g insurance. Did not take any information when getting supplies in.person and then billing in Idaho informs me it was going to collections when they made no attemp to verify or migrate insurance from company they purchased. Was told that they were not going to babysit customers when it is there place to have the proper billing. Avoid at all costs as this is no longer locally owned company but is now based out of state
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August 2023 by Gayle Patten
Since they took over I can't use any of the tubing or nasal cannulas they've provided. Customer service sucks. No phone calls, just shows up at my door to check the equipment! Really? Inferior items, who just shows up at your door, did u forget how to use a phone ???????????????????????????
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August 2023 by Bethany Megary
I called to get supplies only to be transferred to another company and then the same thing happened with that company. So I called back to the original company to explain my needs and what happened on the previous call only for her to abruptly transfer me yet again.
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June 2023 by Linda Wiggins
Didn't listen to my question. Provided no solutions for my problem.
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March 2023 by Kacy Hayes
They don't have anything in stock. Worthless.
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March 2022 by Charise Blodgett
I called a few days ago to see if they carried my sons medical supplies. I got an answering service during normal business hours and they took a message. I never received a phone call back. I don't understand what happened to companies actually answering their phones verses having these call centers answer and taking messages. Samaritan has gone down hill in all areas.
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March 2021 by Mary Montgomery
I dealt with Mary. She was very helpful and professional. I recommend these folks.
