Rite Aid

Most Recent Comments

• December 2023 by Shawn Pearl
  Wow rite aids all over have gone down hill. I deliver medications for roadie and everytime I pick up at a rite aid there is an issue at pickup never with the medication itself but with pick up time. Only with riteaid though. And always ends up in a driver sitting for 4 hours on a job you get 8 dollars for and because rite aid is late it affects your ability to do more work and your ratings what a joke. Not to mention customers always say it's on the driver. Man this whole privately owned rite aid thing is a joke or maybe it's something in the waylter here.
• July 2023 by Braden C.
  I went into this establishment to originally use there atm. When I arrived there was not a single customer, I approached the older man "Chris" at the front counter to request cash back at the till instead. Chris then said to me "you don't ever use the atm huh?" I was kind of thrown off by this comment and I explained I was avoiding the 3$ atm fee. He hands me my cash and says "it's a pleasure being your bank" like a complete smart a**. I won't be back, and I hope Chris looses his job to someone who needs it.
• July 2023 by Melissa Burns Mugisha
  They literally do not answer their phone. I was on hold for over 20 minutes and could not get an answer. Then I finally got an answer from the retail section of the store and she just transferred me back there and said to call her back if it didn’t work. After calling and calling for another 5 minutes, I just gave up. This is unacceptable for any store, but especially a pharmacy. They don’t even have a way to leave a message and get a call back, it just bounces you back to the automated system over and over again.
• February 2023 by debbie duncan
  Drive thru to pick up Rx is okay, but it can take more than 24 hours after they get the prescription before they fill it, and that's poor service. The store is clean and the cashiers are nice.
• January 2023 by Tom Towell
  Horrible customer service. Just when I thought nothing could be worse than Walgreens in Albany. I had an appoinment for a vaccine at 3:20, I arrived and checked in at 3:05. I was told they would start working on it. At 3:30 I asked for an update and was told they were working on it. At 4:00 I again asked how much longer this was going to take and guess what same answer. Finally at 4:20 I was called in for the vaccine. Not sure why you have to make an appointment if they are just going have you wait an hour. Atleast have the desency to let people know how long its going to take instead of telling them that you're working on it.
• January 2023 by Garrett Millsap
  The store is great. Love shopping in the store however As long as you are ok with the worst customer service you can imagine in the pharmacy. This is the place for you.
• November 2022 by Sarah Dickens
  Every pharmacy in our area is flooded with prescriptions and vaccination requests. I have found the staff at the Oak Street Rite Aid to be kind and have been greeted by a staff member every time I have come in the door. My prescriptions are filled in a timely manner and the text alerts tell me when they're ready. I love the pay-ahead feature so I don't have to wait. It makes pickups super easy.
• August 2022 by Jeremiah Smith
  I had a really frustrating experience with this pharmacy today:One of the pharmacy techs was interacting with a mother-daughter customer pair in a way that obviously denoted non-work friendship. My issue has to do with the pharmacy tech not encouraging her friends to wear masks inside the store - even though there are numerous "Masks Required" signs everywhere. I strongly feel that is extremely inappropriate as an employee in a healthcare adjacent facility during a pandemic where the current omicron variant is wreaking havoc to be complicit in such behavior. As a male and a person of color, I grew up under constant threat of being incarcerated for not following guidelines of various kinds; during my interaction, I asked the pharmacy tech if there was perhaps some cultural considerations I'm not aware of justifying people - both her friends (the mother & daughter), as well as three others behind me, waiting in line (all of them Caucasian) - not wearing masks. Adding insult to injury, she just looked at me with a confused look on her face and told me that she wasn't allowed to encourage mask use due to corporate policy - as if I couldn't see the "masks required" signs everywhere and wasn't aware that here in Oregon masks are required in all indoor spaces. There is not a drive-through option at that specific store (the Rite Aid on Oak St. in Lebanon, Oregon) because they have that part closed. Without a drive-through option, customers like me are forced inside the store to fill their scripts. That pharmacy tech is complicit in creating an unsafe environment and blaming her actions (or inaction in this case) on her employer perpetuates the unsafe condition of that facility. It also demonstrates incompetency - especially since the state of Oregon's additional requirements for licensed pharmacy techs includes 20 credit hours of continuing education, one hour of which must be patient safety. I imagine that patient safety CE credit is heavily focused on SARS-COV-19 these days, and it would make sense if part of that credit hour was on the importance of people wearing masks to help stop the spread of COVID. In order for me to continue to fill my prescriptions at that facility, I need to know what Rite Aid plans to do to increase customer safety.
• June 2022 by ns möth
  super grateful for these guys during the pandemic, offering drive through covid tests and at home tests. they even let us know when their shipment was coming in when they were out so we could get one as soon as possible! thank you :)
• April 2022 by S Richmond
  They where very friendly and clean all wore masks and they was on top of getting my perceptions super fast keep up guys y'all was awesome.
• February 2022 by Faith Wall
  First time here (usually use the Corvallis store) and was pleased by the composure and patience by the staff at the pharmacy. Sure, we waited for our boosters.... But the customers made such a show of nastiness toward the staff that the wait time didn't last long! (Looking at you lady who threw the f-bomb numerous times in front of children.)Oh! And indoor mask mandate is still in effect. Just a friendly reminder for the five customers who "forgot".The pharmacy 5 out of 5. Customers 0 out of 5.
• February 2022 by Jeremiah
  I had a really frustrating experience with this pharmacy today:One of the pharmacy techs was interacting with a mother-daughter customer pair in a way that obviously denoted non-work friendship. My issue has to do with the pharmacy tech not encouraging her friends to wear masks inside the store - even though there are numerous "Masks Required" signs everywhere. I strongly feel that is extremely inappropriate as an employee in a healthcare adjacent facility during a pandemic where the current omicron variant is wreaking havoc to be complicit in such behavior. As a male and a person of color, I grew up under constant threat of being incarcerated for not following guidelines of various kinds; during my interaction, I asked the pharmacy tech if there was perhaps some cultural considerations I'm not aware of justifying people - both her friends (the mother & daughter), as well as three others behind me, waiting in line (all of them Caucasian) - not wearing masks. Adding insult to injury, she just looked at me with a confused look on her face and told me that she wasn't allowed to encourage mask use due to corporate policy - as if I couldn't see the "masks required" signs everywhere and wasn't aware that here in Oregon masks are required in all indoor spaces. There is not a drive-through option at that specific store (the Rite Aid on Oak St. in Lebanon, Oregon) because they have that part closed. Without a drive-through option, customers like me are forced inside the store to fill their scripts. That pharmacy tech is complicit in creating an unsafe environment and blaming her actions (or inaction in this case) on her employer perpetuates the unsafe condition of that facility. It also demonstrates incompetency - especially since the state of Oregon's additional requirements for licensed pharmacy techs includes 20 credit hours of continuing education, one hour of which must be patient safety. I imagine that patient safety CE credit is heavily focused on SARS-COV-19 these days, and it would make sense if part of that credit hour was on the importance of people wearing masks to help stop the spread of COVID. In order for me to continue to fill my prescriptions at that facility, I need to know what Rite Aid plans to do to increase customer safety.
• February 2022 by Grace B.
  Never have ever had an issue with any pharmacy until I moved to Lebanon. I am type 1 diabetic, and constantly have an issue getting my insulin refilled. You would think that a medication that someone needs to live would take priority to some extent right? Not here. Today my brother needed a Norco prescription due to having an emergency appendix surgery & is in an immense amount of pain. The pharmacist there was extremely rude. We were told that the doctors DEA was inactive & couldn't fill the prescription. So I called the hospital where his surgery was done at & asked. Everything looked good on their end, so they gave rite aid a call to check with them. Rite aid agreed that everything looked fine & would fill the prescription. Well when we went back to get it, we got the run around on why they couldn't fill it yet again blaming the hospital. So I called back to the hospital (mind you, I work for the hospital) and they were very shocked that rite aid was still giving us issues & telling us that his DEA was inactive & unable to fill the script. So we took the hard copy script to Safeway, and it was filled within 20 minutes of bringing it in.
• January 2022 by Shari Hensley
  Absolutely horrible!! Waited 2 days and 2 hours for medication that was sent in and my mom in luv had been out for days. When we asked the lady at the counter to run it thru insurance she looked at us and was extremely rude and told us that wld take longer. So we waited another hour and listened while ppl came thru and faced the same issue we faced.We will be transferring to another pharmacy asap.
• December 2021 by Joshua Bacher
  Hey, this used to be the old Safeway. Anyways. It's still the spot for bums to get their 3 packs of Hurricane, so that must count for something.I've never had any real issues here other than trying to transfer my prescription from another Rite-Aid to this one. They managed to screw it up and my refills were delayed a bit. I also got a drive-up COVID-19 test here when I was exposed, that was quite the process. I have noticed that their shelves are a bit bare in certain areas, but that is something that plenty of retail stores are going through right now.