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February 2024 by Larry Manley
Friendly, knowledgeable, compassionate and thoughtful. They spend as much time as necessary to treat, get to know the pet and provide reasonable,thoughtful and economical solutions to everyday care for your pet. An encyclopedia of knowledge.
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January 2024 by Lisa Pulver
Normally, I'm not one to leave reviews. But my experience with Cascade East and Dr. Nitschelm and his staff warrants one. While the most unpleasant of circumstances caused me to call in and try to find an emergency vet the week before Christmas, I was relieved that I was able to get in to see Dr. Nitschelm as he was already seeing another patient on that Sunday. We have had some bad experiences in the past with other veterinarians that were less than satisfying. That being said, the staff treated us with such care when I arrived with my pup that was not eating or drinking. After explaining our past experiences with them, they took such good care of my girl. Ultimately, she did have to have surgery to remove a bowel obstruction but Dr. Nitschelm kept me informed on her progress and she was able to come home right before Christmas. He was also nice enough to call me back when I had a question about fluid intake post op the weekend of Christmas. If your pet is in need of care and compassion, I absolutely would recommend Cascade East and will be taking all of my pets there moving forward! Thank you all so much for saving my baby girl!!!
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January 2024 by alexa pulver
The staff at cascade east did an amazing job taking care of our dog, seeing us during after hours for emergency care, calling us and updating us late into the evening l, being flexible with us and respecting our concerns and hearing us out. They saved our dogs life. We are so grateful for them, and all their efforts.
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October 2023 by Adriana G
Good services
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September 2023 by helen black
People friendly, always know our names an the names of all our pets
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September 2023 by Dotha Patterson
Thorough
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August 2023 by Lenka Frank
We have been taking our dogs to this clinic for many years. Last weekend we were camping at Odell lake and while fishing our dog ended up with one fishing hook in his nose. Second fishing hook was missing. We called the clinic and wanted to drive our dog for Xray to make sure he didn’t swallow it. My husband was told that clinic has a busy schedule and they may be able to see him or we can drop him off and they will get to him next day. We were 3 hours away. My husband asked the receptionist to check with Dr. And explain our situation to him because this in not a routine exam. She supposedly checked with him and he said to drop him off and they will get to him when they can. This was an EMERGENCY situation that needs to be addressed immediately, not next day!!!It would only take an X-ray to see if he swallowed the hook. For this reason we will not take our dogs to this clinic. They should not advertise “Emergency Care” as part of their service. Very disappointed because we really like the doctor
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August 2023 by Denise Casey
Love Dr Steve and his staff. They always treat my pets with awesome care.
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July 2023 by Teheala Amburn
Knowledgeable and kind. Great bedside manor. Explained things well.
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July 2023 by Sheri Coon
I always know my dogs will get the best care here!!
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June 2023 by Brittany Rogers Cheyne
Received excellence service and care from Cascade East Vet Clinic. Everyone we worked with were professional and kind. My family and I are new to town and plan to use this clinic for all our future needs with our fur babies. Thanks again!!
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June 2023 by Ashley Spencer
Jordan & Courtney are absolutely disrespectful and unkind. 100% recommend Madras Animal Hospital over them!
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May 2023 by Brian Kopulos
Called multiple times to bring my dog in that was passing away and they could not make anytime for me. The first day, they said they don’t have time at all. I was forced to try to make it through the weekend. The second attempt. They still could not get me in. Ended up going to the animal hospital. I highly recommend the animal hospital. I called and they said come right in. They didn’t even hesitate. They were so compassionate and helpful. They had my dogs resting peacefully within 30 minutes of me calling.Sorry. But horrible customer service.
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January 2023 by Jackie Caulfield
I had to put my dog down and the staff was absolutely amazing with her and I both.
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October 2022 by Kate B
They take such great care of all my house pets. Show up late in an emergency, call and make sure everything is going well after visiting. Cannot say enough good things.
