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October 2023 by Dave Suitter
We had a truck lose a radiator hose north of town about 3 miles.They brought out the parts and we was able to make the needed repairs. This is very unusual for a parts company to bring parts to a road side repair of someone who doesn't have an account or from the area. These people are amazing.Dave Suitter Trucking
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June 2023 by DC
If you EVER need auto parts and are in the area of Madras Oregon give their Napa store a shot!! These gentleman are unbelievable!!! We were on our way to Nevada and our RV burned completely to the ground we stopped at the Napa store in Madras after hours and these gentlemen were amazing! Raymond and Jerrod opened up their shop after it had closed and got us everything we needed. We were able to leave our 24ft trailer in their parking lot overnight and as long as we needed until we could find someone to fix everything the fire had destroyed and be able to tow it to our final destination. We didn't pay them anything until the next morning. They are truly a blessing!! When you have lost EVERYTHING you can't imagine how these gentleman's compassion, empathy, and professionalism means. Please, please give them your business if you are in the area. They are beyond amazing. When you have lost all faith in humanity Raymond and Jerrod will restore your faith!!!
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June 2023 by pixelsquared
they sell good auto parts
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September 2022 by Meg Taylor
Always helpful and yet small enough I can always find my husband when he wanders off!
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August 2022 by Sherrill Abbe
I love Napa always have exactly what I need and I love the 20%off for women on Wednesdays ?
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July 2022 by Katie Adams
Turner, the associate that helped us over the phone and in person, was so kind and helpful!
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June 2022 by Marc Arthur
great service... and when i asked a question on a certain code, they were very informative... kind of help i like, knowledgeable...
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May 2022 by ToeKnee Allen
Bruh. I place an online order. Go to pick it up. She does everything goes in the back... After a while she comes back and is like "something else?" Like yeah... My 6 spark plugs...Oh that wasn't it... 4 of them were used. Never in all my life have I been sold used spark plugs. I'll never go back!Oh and they pass on the Oregon Corporate Tax as well. Lame.
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December 2021 by Scott Brown
Very helpful there is a young lady in there that is very smart and very polite and willing to go the extra mile to help the customers to find and buy the correct parts, and if they don't have what you need they will suggest other places you might find it. All in all a very good parts store.
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August 2021 by Tania Kuehl
Rick(I think) from Nappa Madras was so friendly and patient with me while trying to figure out what part I was needing. Although, I stumped him he was helpful! Thank you.
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June 2021 by Ed Scharen
The people at Napa are well knowledgeable in their profession. They'll save you money and time if you listen to them the first time.
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March 2021 by Alton Caldwell
Very helpful
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February 2021 by RAYMOND WELLS
Visit was great. Good service and very helpful.
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July 2020 by Vector Veritas
Walked in, seconds later asked by a store clerk if I needed help. Asked if they had a 2000 Toyota Tundra air filter.... seconds later he appears with one. Price was right ($19). Bought it on the spot. Done. Wasn't in the store for more than 5 minutes. Excellent service and by far the quickest auto parts store experience I've ever had.
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May 2020 by Sheena Lavance
Great location can be a big help
