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January 2024 by Lyle W.
Aimee is great ! Clean property , great security as well. I highly recommend this location. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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January 2024 by Susan Gorrie
Excellent facility - immaculate! Love that they have carts available for moving items into storage.
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December 2023 by ginger spice
My partner and I have been going through a hellish moving experience and our father was able to call and set up the storage unit on the phone with Amy. I was able to come get the keys and was amazed that she was like a magical wizard, so incredibly kind especially when we were feeling so stressed she explained everything to me and was right there to set me up for success! The place is a fortress and they have thought of everything to keep it secure for their customers which I am excited about. I’ve never seen such a beautiful storage unit. Thank you to Amy for her above and beyond help, she is truly an asset as well as a light in the darkness. I feel lucky to be able to meet this kind human during the stress I have been under and I drove away smiling knowing I would have my stuff safe. Thank you and I look forward to being able to use our unit for a long time.
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December 2023 by Janice Richardson
The property manager in McMinnville, Oregon, was extremely helpful during a frustrating and tiring time sorting out things in 3 storage units. She was friendly, compassionate and professional. Thank you again!
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December 2023 by General Admin
PLEASE READ BEFORE RENTING FROM THIS PLACE (it will save you time, hassle, and money)* this is the second time I've tried to leave this review, but owner removes itThis is a review of the 'McMinnville' North West Self Storage location and the OWNER (a greedy Real Estate company).Recently, I moved in to a 5x10 unit for a set price that was advertised on their website...After two months I got a letter in the mail saying "periodically, we find it necessary to increase rental rates" even though on their webpage the same sized unit was $30 cheaper to rent than what they were planning on increasing my monthly rate to at the same storage location!I called and spoke to a representative and asked why I was being charged an increase in monthly rent, due to a"necessary increased rental rate" if you're advertising on your webpage a much lower price for the same storage unit? (This is obviously so they can get you in the door and then jack up the rates every couple months) I then asked, is this common practice for you to pretend to offer lower rates and then once the customers belongings are offloaded into the unit, to increase the rental prices? The representative then told me they could do a Price Match, only to get a call the next day informing me that the owner decided not agree to the price match as promised (i.e. greedy and shady practices by the Real Estate company/owner.)I then informed them that it didn't make any sense for me to have to come down and move my belongings into a same sized unit right across the hallway, but will do that if necessary to keep my monthly rate from consistently being raised every couple months, in which I was told I would be recharged every time and again for the initial admin fee, and every couple months the price would then be increased on me.*they also use a specific lock custom to their doors you have to buy upon initially moving in, which is yet again another charge)**| want to make a note and be cleanse this is NOT a review/reflection of the manager, Amy. Amy has been great, very friendly and helpful from day 1 but unfortunately, this is a review of the business itself, and not the manager. Rather, it is the OWNER of this company that is untrustworthy and not-transparent, and greedy.Its sad that I was planning on being here at least 2-3 years to keep my items in storage, but now I will be taking my belongings and moving to a new storage facility that does not randomly increase rental rates, so they'll be getting nothing from me going forward, and I hope others do the same.**AVOID RENTING FROM THIS COMPANY. NW Self Storage is just like every other greedy real estate company out there.
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December 2023 by Ray Reimer
Always helpful, friendly & clean. Aimee has gone above & beyond many times over the years and very accommodating. The place is very well lit after sundown. Highly recommend. Best storage units in town!
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November 2023 by Tom Bylenok
I had the fortunate opportunity to work with both Meagan and Aimee in the office at the McMinnville location. Both are friendly, helpful, and accommodating. They made it easy for me. It’s a well-run storage facility, extremely clean, convenient, with great customer service!
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November 2023 by Deirdre Welch
Great, clean site. Push carts available for moving out things. A+. Extra thank you for interacting with my boys. They felt very special.
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September 2023 by Krash Time
Amy is always awesome and knows us by name! She is personable and always finding helpful solutions!
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September 2023 by Monolisa Nita
Amy ( my apologies if I didn’t spell the name correctly) helped get me situated when I needed a storage unit, super friendly and kind woman. Very clean and safe storage unit, everything was easy, accessible and straightforward. I’d definitely be coming back in the future if need be for storage. ???
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July 2023 by OPTIMUS CONSTRUCTION LLC
The convenience of having an area to store our material was great. The facilities are clean, security is great, the staff was friendly and knowledgeable. I want to get a big thanks to Aimee!! The few times that the gate battery failed. She got the ball rolling to get us in there as quickly as possible. if we ever need self storage again, we will be coming back and refer anyone that might need storage needs.
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July 2023 by Consuelo Christianson
Had our storage here for a year. Great customer service, communication, and always a warm reception when we visited.
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April 2023 by Rodney L.
Can't get anyone on the phone and people aren't in the office during posted hours. Was given bad information by staff about the lock that you need for the door, which they don't sell at area hardware stores. Pretty poorly staffed.
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April 2023 by Sydney may
Amy was nice and so helpful with the storage unit. She was so thorough and made sure we understood everything. The storage units themselves are amazing!
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January 2023 by Cherice Bowden
Aimee is fantastic, friendly, efficient, and welcoming. The entire storage facility is excellent and clean. So far so good. I am very happy I chose this location. If you are looking for a storage unit, I would definitely start here. Provo!!
