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June 2023 by Becky L.
Today, after work, I was really looking forward to shopping for pet supplies and check out buying some birds and supplies for a friend. I went into the McMinnville store. Before I started shopping, I asked where their restroom was. One of the male checkers bluntly stated, "They are closed to the public". I went to back of the store and saw some other employees there. I asked for a manager. A girl named Misha said both of us are. I have to tell you she had a snotty attitude. I explained to her I have a medical condition that makes it urgent for me to get to a restroom quick and she reluctantly, begrudgingly let me use the restroom. She said we have this policy because people mess it up and I'm tired of cleaning it! What? So, you are going to punish the rest of us who spend lots of money at your store? Needless to say, I walked out and without shopping there. Will someone please tell me what has happened to customer service and professionalism? I wonder if the owners or corporate would appreciate their attitudes and losing money for the store?
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November 2022 by Abigail C.
If you have a cat, do not even bother with the Vetco appointments you can set up here. The way they do them is at a table by the cash registers in the middle of the floor, so no enclosed room. That alone made me nervous about taking my cat out of the carrier, but it never even came to that because my cat was so upset (probably in part from all the animal smells and noises) that he was hissing and batting. At that point they said there was no way they would do him. I don't know many cats that love the vet either so if they are prone to hissing, don't even waste the time slot. For the prices they charge you might as well see an actual vet anyway. To get the three tops shots it was quoted as $109, so take that as you will. For cats, it seems like a poor environment for vaccinations, unless you have a chill cat that is harness trained so you can make sure they won't bolt.
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October 2021 by celeste c.
My dog just finished basic level one training. I bought a package that ends with the canine good citizen test. The trainer Lily has very little experience owning and training dogs. She was never able to give me good advice for my specific dog issues. The advice she did give also was not effective for herself with my dog either. I also found her delivery to be preachy. On our fourth class she told me she did not think my dog could pass the canine good citizens test. I was floored by her pronunciation seeing as my dog had 10 more classes still unfulfilled. I was not able to write a review on the actual petco site. They stated my purchase was too long ago, however, my dog finished her classes Oct 22nd, today is October 30th... does that seem an unreasonable amount of time.
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August 2021 by Denise S.
I have gone to Pet Co twice in the last couple of weeks for some fish related items. Both times I have encountered a young women in the fish department who has possible the worst customer service skills on the planet. If she is on a project, say putting things away, she will not help you no matter how politely you ask for assistance. Nor will she be bothered to call one of her associates to help you. Your going to have to track someone else down in the store and drag them back there to get help, while she stands there and offers unsolicited advice. Someone needs to tell this young lady that if the store does not sell anything then she does not have a job.
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July 2021 by Tanya Foster
I had vital care, I could never get my dog in for an appointment. My elderly client also has vital care for her dog, she tried to call to make an appointment no one would awnser the phone. I drove down there the grooming hours says they are open and the lights were on but the door was locked. So I went into petco to see why. And the manager was really nasty with an attitude telling me “they aren’t open today!” It’s frustrating when you pay $19.00 a month and can never get your dog in for services you pay for. And the manager should get some better customer service experience that attitude is NASTY.
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June 2021 by Krystian Kratzer
Manager is asking for Vax proof, despite the signs that allow exemptions. I've spent a lot of money here and will be finding another business to support.
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June 2021 by Duane M.
Had a haircut for my dog scheduled tomorrow. Got a call today to cancel because they don't have any groomers. Might have been more understanding if the woman who called didn't have a f*** off attitude, no apologies, and go about saying stuff like "I'm just the one that has to make these calls". There's better, local, pet stores in Mac. Go there.
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March 2021 by ChyAnne Schlappie
This place knows nothing about customer service. I went in there with the simple intention of buying 2 goldfish for crying out loud. The first person trying to help me was abruptly and rudely approached by the manager in the middle of our conversation and instructed to go elsewhere. (Mind you, the manager didn’t say a word to me) I patiently wait for another staff member to approach me and help. Round 2 of abruptly being instructed to ditch me and go elsewhere. They both walk away without saying a word to me. Yet another staff member walks my way but helps someone who arrived after me. I leave and call the manager (CODY) to explain my awful experience and he could care less because fish quarantines are more important than customer service and he simply couldn’t take 3 seconds to explain that to me
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June 2020 by Noe G.
Hearing a lot of bad stuff about a blond manager there that abused a lot of pets petco needs to fire them and rehire all new management at the store because they r allowing this to continue.
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June 2020 by Misty Van Hooser
DO NOT USE THIS STORES GROOMERS!!!! The manager with bleached blonde hair abuses animals!!! I brought my 2 elderly pugs in for a nail trim. The manager put my pug on the table and lowered it until my dog was choking for air and yelping in pain. I watched and asked her to stop choking her. She then said my dog had phenomena and was holding her breath to punish her. DOGS do not do that. When I complained to the management, they blamed my dog, and put both my dogs on a no service list. YOUR PETS ARE NOT SAFE HERE!!! The Petco in Keizer Station does a fantastic job, and does not abuse the animals brought in to them. I wouldn't want anyone else's pets to be hurt and choked:(
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June 2020 by Misty V.
Horrible grooming department!!!! Your dog is not safe with these groomers. Especially the manager with short bleached blonde hair!!!!!! Brought my 2 pugs in for a nail trim. The blonde manager put my dog on the table and lowered it until my dogs was choking and yellped in pain. I watched the whole thing horrified. I complained and she told me she would not do my dogs nails, because she was holding her breath, during the service.What the hell! My dog was severely choked and hurt. When I notified Petco, they blamed my dog, and let the manager put my dogs on the no service list. DO NOT bring any animals you care about to this Petco. The one in Keizer, does a great job and does not abuse the pets they work on!
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February 2020 by teri renee chappell
Clean , nice people, affordable and I will be taking my other pets there now.??
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October 2019 by Lucie R Hobbs
I take my little pup Haven to see Brittany in grooming. She is so gentle and friendly with Haven. Haven is a rescue that has a hard time with people and Brittany takes as much time as it takes to make Haven feel comfortable. She always makes sure haven is looking and smelling great. Brittany always has a smile on her face and has a super positive upbeat personality. I cant thank her enough!
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October 2019 by Santa Villarreal
Very nice shows the care for ur pet.
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July 2019 by Nancy I.
I love the way my senior dog is treated at Petco. At 16 years old she is still a fur blizzard at home and needs deshedding quite frequently. Her skin and muscles are touchy though and she requires a very gentle hand with frequent breaks. That's exactly what she gets and actually loves to go for grooming. Five stars!
