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April 2024 by Paula G.
I stopped by while I was on vacation around the Christmas holiday because our services stopped. About a week before, we called T-mobile and tried to make a simple change to our account (well, what should have been a simple change). The person on the phone seemed to help but they messed up 2 different things which resulted in our service not working and a change to our plan. When I stopped in the store, Sean was VERY helpful. In a short period of time, he was able to undo the major problem and get our service back (and I was back to wine tasting with my mom). He warned me that the changes to our plan might not be able to be fix (it was pretty complicated and the system might not allow it) but he would look into it. If the problem was not able to be fixed I was ready to change providers. A little while later, he reached out to let me know that everything was back to normal with our account (this is after I called T-mobile's customer service and they couldn't fix it). Sean was very professional, honest, set the right expectations and went above and beyond. I am so glad I was in the McMinnville area for the holidays (I am from out of state) and that Sean was working. THANK YOU SEAN!!!!
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February 2024 by Moe Howard
Went in there over some security issues happening with my phone Was required to go into the store the dude Jeff was a complete jerk, rude didn’t care what I had to say and called me a meth head. I have Asperger’s I’ll never recommend T-Mobile to anybody I’ve never been so disrespected in my life!
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February 2024 by Paige Heath-Flores
I live up in Portland, but will forever be coming to the store for any of my purchases. Connor is amazing he went above and beyond to make sure we were happy and felt comfortable employee of the year. :)
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January 2024 by Gerald Wilkerson
Helpful staff. Good location with plenty of parking.
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December 2023 by Trevor Unrath
The staff here has always gone above and beyond yo help with any minor questions I have had. I would absolutely recommend them to anyone. I have been led astray by other companies but never them.
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December 2023 by Timm “Doc” Wheeler
Spoke with Connor who was friendly and very knowledgeable, an excellent rep.
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December 2023 by Barry Silver
Not exactly like the adds you see, switch and get up to 4 new iPhone 15s you get 4 s23's
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October 2023 by Joseph Richter
My service got shut off before the bill was due, went to my t mobile account and it says my bill isn't due until Oct 1st. Well my service was shut off sep 29th.
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May 2023 by Anthony Windon (Charly Brown)
I miss the former store by Safeway. They are very rude here and unprofessional and when you think you have heard or read something they get aggressive and opinionated about something. I don’t even like going in here ever since the other store closed down the road I have for the most part avoided this store due to there unprofessionalism and rudeness towards customers
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May 2023 by Anthony Windon
I miss the former store by Safeway. They are very rude here and unprofessional and when you think you have heard or read something they get aggressive and opinionated about something. I don’t even like going in here ever since the other store closed down the road I have for the most part avoided this store due to there unprofessionalism and rudeness towards customers
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April 2023 by Michala Brown
Stopped in the store right before closing on my home from work to get a breakdown on my bill.The customer service I received from Thomas is appreciated. He showed me a couple small fees here and there, showed me how to bundle and save. And was quite polite by surprise since the store closed behind me.Thank you T-Mobile you’re about your customers. ?
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March 2023 by Sarah Tish
Tomas was amazing at getting us all set up with our new phones, suggested ways to save us money and everything! Wonderful customer service!!!!!
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February 2023 by Sara
This store…products aren’t in stock, the few employees I have interacted with are not friendly and I feel like they speak down to me every time I go in. We have just started going to the Washington Square store where the employees are eager to help and have an insane knowledge of products and services.
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February 2023 by Chris Pistulka
Great service had us in and out fast was nice not to have to wait around for hours
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January 2023 by Jacob Reed
Was told I can not return my router because my ID is expired. I left the store and was outside on the sidewalk complaining to another customer. For some reason Thomas one of their employees walked outside and put his arms behind his back and puffed out his chest like he was super man or something. Yes at that point I became very distraught and cursed him out. Apparently not only is Thomas an employee if you talk bad about their work he becomes super mobile man. I didn’t know T-Mobile had on-site super heroes. 1925 Hwy 99W McMinnville Oregon just in case you need to see a super hero in action.