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May 2023 by Antsied
Justin took great care of me, highly suggest visiting this store!
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April 2023 by shawn mcdondald
The salesman did a great job, helping me set up my new phone and explaining things to me he was the best
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February 2023 by Shane Farnor
I'm very glad I went in to this store to get my new phone. I was welcomed by Sam as soon as I walked in, and he took very good care of me while I was there. He was kind, patient, answered all my questions (and if he didn't know the answer, he immediately found it), and was professional, yet casual (such a great balance - I love Oregon!). He walked me through everything at a comfortable pace: the pricing, options, set up of the new phone, etc. He didn't pressure me at any point during my visit. And for someone who's relatively new to the store and this line of work, I dare say he is already a model employee, based on my experience. I'm pleased with my new phone and feel confident and supported going forward should I have any issues or questions with it. I highly recommend you go in and see Sam at the Victra store if you're looking for a new phone. Thank you, Sam!
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January 2023 by Brie Richards
Fantastic customer service and smooth experience getting a new phone purchased and set up!
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January 2023 by Maureen Janssen
I can’t remember the names of both workers. They were very helpful, nice, and patient.
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December 2022 by Sherry Toliver
Nick was knowledgeable and great to work with.
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December 2022 by Justin H. (Lil Stu Live)
I love coming to this place. Till next time, have a great day
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September 2022 by Merissa Hernandez
Kimberly was absolutely amazing! She was able to help me through everything and get me what I wanted in a very speedy time frame. Thank you
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August 2022 by Danielle Davis
I visited the Mcminnville location at around 5pm PST on July 19 and was very disappointed in the lack of professionalism that Kim whom I believe to be the store manager displayed toward an employee during my visit. I didn't catch the employees name but I'm assuming it was the end of her shift because she told Kim she was leaving. Kim then VERY rudely accused the other girl of leaving early to which the girl responded that she was scheduled off at 5 so wasn't in fact leaving early. Kim made a very snide comment about the girls reliability. The girl didn't respond to this but just walked away. Which in my opinion was the right way to handle the situation. I'm sorry but I don't feel that Kim addressing this while I was in the store was appropriate in any way and DEFINITELY will not shop there again if she is there. I have worked in retail customer service for years and it's has NEVER been considered professional to take an employee to task while in front of customers.
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May 2022 by Donna Dempsey
Previously, in Jan 2022, I rated this store with 5 stars but the change of personnel operating this store has really gone downhill on their Ethics. Last month I was having issues with my Google Pixel phone with battery life, I went in to see if they had batteries and was told that would not fix the issue as my phone was old. So, I bought an iPhone 13 mini because they didn't have the regular iPhone in stock and I was told I had 30 days to return if I didn't like it. I didn't care for the mini so I returned it and said I'll just deal with my Pixel for now. I was then told my phone would no longer be supported by Verizon after the end of the month because it was 3G. I wasn't going to be pushed into buying another phone right away, I wanted to do some research so I left with my Pixel. Later I called Verizon customer service to check if my phone was going to be obsolete and was told it's 4G and was fine. I don't appreciate being lied to in order for them to get a sale, I was going to go back once I figured out what phone I wanted but they just lost my business forever.
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May 2022 by Donna D.
Previously, in Jan 2022, I rated this store with 5 stars but the change of personnel operating this store has really gone downhill on their Ethics. Last month I was having issues with my Google Pixel phone with battery life, I went in to see if they had batteries and was told that would not fix the issue as my phone was old. So, I bought an iPhone 13 mini because they didn't have the regular iPhone in stock and I was told I had 30 days to return if I didn't like it. I didn't care for the mini so I returned it and said I'll just deal with my Pixel for now. I was then told my phone would no longer be supported by Verizon after the end of the month because it was 3G. I wasn't going to be pushed into buying another phone right away, I wanted to do some research so I left with my Pixel. Later I called Verizon customer service to check if my phone was going to be obsolete and was told it's 4G and was fine. I don't appreciate being lied to in order for them to get a sale, I was going to go back once I figured out what phone I wanted but they just lost my business forever.
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March 2022 by Melody Rhodes
The gentlemen that run this store & a few of the other stores are awesome & so super helpful!! Thank you Trenton & Raul for all the help, we so appreciate you for all you deal with & make right!! Definitely go to this store, or one of the stores run by Trenton & Raul if you need help, these are the guys that make it happen!
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March 2022 by Deborah Weiner
Raul provided the finest customer service I have ever experienced purchasing a new phone.
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March 2022 by Beverly Boersma
Raul was superior in serviceHe spent the time I needed and fixed everything I needed done and moreI recommend coming to his locationThe best thank you Raul
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December 2021 by Jeffery McCardell
I will always come back to this store and never the store down the street. New Management here and New employees as of 2 days ago they said. I just got myslef a new iPhone 13 from a android transfer and it went perfect trent and raul were amazing. Thank you both. ?