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March 2023 by Rick N.
One of the mai reasons I chose to do business with this pharmacy was for the convenience and safety of the drive up window. The drive up has been closed for far too long and the wait time is ridiculously long. I have called to get information on my prescription and the line redirects right b to the same number in a continuous loop. It has been explained that they are short on employees regarding the drive-up window, but the phone should at least have an answering system or an operator who can take a message.On the positive side, the employees are polite and friendly. the prescriptions are accurate and seem to be of good quality. My time is valuable to me and I have had better luck with Safeway Pharmacy with regard to being able to contact the pharmacy by phone and have a competent representative to be able to help me with my questions. It would seem that would be better for me to go back to Safeway if I have to wait in a long line due to this reason.
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July 2022 by MarDee M.
I have had good luck with Rite Aid Pharmacy for the past several years. HOWEVER....the past 6 months or so...service has plummeted downward drastically. TODAY was the 4th month in a row now that I have NOT BEEN ABLE TO PICK UP MY PRESCRIPTION. Each filling is good for 1 month....30 days .... and then HAS TO BE REFILLED. I'm on the automatic refill program and am supposed to be notified when it's done & ready for pick up. Got a call yesterday that my prescription was ready. Went in today....they had one refilled alright, but it was the wrong one. I already have an additional 2 months here at home since last time they gave me a 3 month supply. THEN I WAS TOLD THAT THE ONE I ABSOLUTELY MUST HAVE TONITE won't be done for at least another 2 hours. I have an appointment that I need to go to & will be gone until after it's too late to pick up. I have been a loyal Rite-Aid customer for a good number of years....but this does it. My prescription business will be changed to another pharmacy here in town. WHY ON EARTH CAN'T THEY READ THE DATES ON THE MEDICATION, FIGURE OUT THE NUMBER OF DAYS IN THE MONTH, AND HAVE IT READY TO GO SO THAT THERE'S NO PROBLEM WITH THE DISTRIBUTION DATES??
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May 2022 by Ben D.
Me and my friends were wanting to turn in cans and bottles but had to wait for 30 minutes before they opened the door. Once they finally opened the door we told her we had all our cans counted and sorted and had 144 per person. However she wanted us to individually count them when we have always just put them in for 2 years. Then about 20 cans in, she said that there was a partly crushed can that they couldn't take. She also said that they were doing a "service by even accepting cans". For one, it's the law that without a bottle drop within a certain distance they are legally obligated to take cans including crushed cans. They can be presented in any bag and as long as they are not heavily dirty or have a substance other than water or the original substance. Second, she was very unreasonable and rude with a sassy attitude and made us waste our time to here her nasty attitude and being unreasonable. Third, she stated that "the management won't allow crushed cans", so either she was told a lie or she told us a lie. Overall, she was a terrible employee and hope that Rite Aid sees this and takes some action. I understand she was probably tired and had little patience after a long day but that is NO WAY TO TREAT YOUR CUSTOMERS!
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December 2021 by Jerry M.
Wont fill my automatic prescriptions, Won't even answer the phones! What's up here??????
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December 2021 by Sarita B.
I had a vaccination appointment card with a date to come back in for my daughters 2nd dose. We had to driver 1 hr to come and get the appointment. After coming in, they turned us down because they changed the e policy that we had to call in to get an appointment time. Such a disappointment and total lack of empathy for screwing up on their end and not giving my daughter her shot.
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December 2021 by Lorene A.
This is the WORST pharmacy I've ever been to! Have 5 perscriptions and signed up for Auto refill with free delivery. Last couple of months they've not answered their phones at all (I've called at least 30 times) phone disconnects you, you might get a busy signal or you get into a loop that goes forever! Finally got them filled then the delivery got cancelled for some reason and I couldn't get through the phones to ask if I needed to pick them up or were they still going to be delivered. Finally went to the drive thru and got them. Decided to give them one more try.... so here I set with no more medication and they aren't answering their phone. I'm done. I will NEVER shop there again or send them any perscriptions. I only gave them one star because there wasn't anything lower, don't go there, you'll be sorry.
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October 2021 by Denise D.
TERRIBLE SERVICE! I don't know what's going on with this pharmacy. I called in a prescription via automated refill on 9/29 and have never gotten a text or call that it is ready, automated status says "cannot be determined". I have been trying to call and speak with a live person for 4 days, calling many times a day and they NEVER ANSWER THE PHONE! I am out of my prescription completely and cannot get an answer as to the status of this refill. If I could give negative stars I would. I have used this pharmacy for years but it has gone way downhill and I will be refilling elsewhere. AVOID THIS PHARMACY.
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September 2021 by Sheila H.
so RiteAid sent my prescriptions to the next pharmacy, but NOT my heart medicine, which they knew I was out of. They said "my doctor canceled the prescription". The next afternoon I met with my cardiologist and he looked confused. He said, "No, I did not." He then asked me to watched as he sent a new prescription to the next pharmacy. The woman endangered my life ... she should be FIRED!
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August 2021 by Josh S.
I walked up to drop off my prescription and had to stand there for a minute while the employee finished chatting with another customer about how much they hated their job. Don't worry though, the customer is going to be looking around for a new job for him. When they finished scheming his exit to 'better' employment I walked up to hand him my prescription. Without looking for what I was there for or hesitation, the dude asks, "Are you dropping off?" I respond, "yes."(no f****** s*** bro) He then informed me that "they wouldn't be able to get to this until Saturday (2 days away)" because they were just too busy. For me. Not my prescription since he never looked down at what I needed. "If you need this right away you should go somewhere else ... sorry." ... I contacted Rite Aid. They said they would have a manager contact me. I told them the store can reply publicly online. The resolution Rite Aid has is that a 'manager' will contact me and I still won't / don't have the medication I need. Oh, I know you guys are busy. F****** hire more people then, dumbasses! Covid didn't cause this. This is all YOU. Not so "Right" aid?
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February 2021 by Stephanie D.
This store is definitely taking the right precautions in helping prevent the spread of COVID19. I feel safe shopping here and the employees are always quick to help!
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September 2020 by Curt C.
This store has to be amongst the most ineptly run operation I've ever encountered. Last night I called to see if an item that was listed on their website was in stock at their location (10 count Advil tablets in a white plastic travel tube), and after being assured that it was, I requested that two of these items be set aside waiting for me up front at the counter. I was told by Francisco, the supervisor, that it would be there waiting for me. It wasn't. An hour later I came in to make my purchase and Francisco informed me in the most disinterested way that it wasn't behind the counter. The assistant manager was clueless about it also as he tried to deflect my criticism about this issue. Both exhibited a level of casual apathy, lack of empathy and a total incompetence which was appalling. They were utterly indifferent to the casual lying and discourtesy they displayed toward a customer. They simply could not have cared less and were perfectly comfortable doing as little as possible to inconvenience themselves. Well, some of us DO care. I'll never shop there again and I recommend that others do the same.
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August 2020 by Angie B.
Always polite and helpful, quick fills and great text reminder program. I also love the drive through!
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December 2018 by Crystal L.
Best Pharmacy ever!! I prefer this one over Safeway pharmacy any day. Rite Aid fills up the prescriptions up so fast. I am totally amazed by how fast it is. They are always friendly which is a huge plus. I would recommend them.