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February 2024 by John Stout
Went with my nephew. He needed boots for a new job. Pleasant atmosphere. Help was pleasant. Only one pair of boots in size 14. Most were 13 and under. Only down side to this place.
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February 2024 by Francisco Roberto Axotla Muñoz
Rich and tasty drinks, very fast service, clean, well lit, reasonable prices, although the place is small, it serves well and with good service and quality. Highly recommended.
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January 2024 by Etienne Lovejoy
Really nice folks working in there. They were able to order something for me and have it shipped to my house. They do have a decent enough selection. They had like 3 or 4 types of carhart jackets at a decent price.
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January 2024 by Nick Merrill
Great service by Alexis.Thank you.
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January 2024 by Chris & Brandi Randall
Great service. Destiny was always quick to open the dressing room and Rebecca was a wealth of knowledge when it came to boots. Thanks ladies for a great experience!
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January 2024 by David Bigelow
Good western gear
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December 2023 by M F.
I returned a pair of boots that were too tight and would need a boot stretcher and had no issues getting money back. I had not worn the boots and they were as I bought them two weeks prior and I had my receipt.
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November 2023 by Karissa Dufresne
I recently visited boot barn when I was in Medford visiting family. The manager Sarah and the assistant manager Rebecca helped me find the perfect outfit. They both were super helpful and friendly and happy to answer all my questions. Highly recommend this location and will be back next time I’m in Medford!
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November 2023 by Shanna Bradford
Love this store!. Staff is super helpful and friendly.. Also you get great quality boots for great prices!.
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November 2023 by Paige Collyar
Needs a better in store selection of women's work boots !
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October 2023 by Lisa Capano
visited the store while on vacation & i came across Sahra…. Well let me tell you, Sahra was EXCELLENT!!!! Kind, friendly, respectful and her soul itself is so pure. you are so lucky to have this wonderful lady as a representative of your establishment. Thankyou Sahra for the over the top experience.
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October 2023 by Hannah
Poor service. Told me my item was in stock when it was not. I went to the store to pick it up, and the item on hold was not my item. Two representatives at the store told me it was my item, and it was not the right one. The gentleman who placed my order in the store was great, but all the people I talked to on the phone did not know what they were talking about. Then my item does get delivered to the store and I ask if I can do curbside pick up, and I am told yes just call when I arrive and they will bring it out to me. So when I arrive, I call and I get the manager. She is extremely rude and says that is not their policy and wants to know who I talked to, but I did not know. She refuses to bring it out to me. She said I have to sign for it which is why she cannot bring it out the door. I already paid for it. Yes, I had to sign for it, but the signing machine is hand held so she could have brought it out to me. Signing at the register on the machine or at my car is the same. Then she claims she can get me a receipt for my order pick up and then she says it actually cannot print as the pick up confirmation is by email. She kept being overly rude. Multiple people kept telling me things that were not right. They do not know what they are doing. Do not recommend. Save yourself the time.
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October 2023 by Hannah T.
Poor service. Told me my item was in stock when it was not. I went to the store to pick it up, and the item on hold was not my item. Two representatives at the store told me it was my item, and it was not the right one. The gentleman who placed my order in the store was great, but all the people I talked to on the phone did not know what they were talking about. Then my item does get delivered to the store and I ask if I can do curbside pick up, and I am told yes just call when I arrive and they will bring it out to me. So when I arrive, I call and I get the manager. She is extremely rude and says that is not their policy and wants to know who I talked to, but I did not know. She refuses to bring it out to me. She said I have to sign for it which is why she cannot bring it out the door. I already paid for it. Yes, I had to sign for it, but the signing machine is hand held so she could have brought it out to me. Signing at the register on the machine or at my car is the same. Then she claims she can get me a receipt for my order pick up and then she says it actually cannot print as the pick up confirmation is by email only. She kept being overly rude. Multiple people kept telling me things that were not right. They do not know what they are doing. Do not recommend and will not be going back. Save yourself the time.
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October 2023 by Arron waldron
Sahra the manager was incredibly helpful. One of my boots was smaller than the other. Even after wearing them outside, she exchanged the boots without hesitation. She was happy to help. I was ready to have some difficulty in exchanging them, because one boot was unwearable. But Sahra was very understanding and eager to help. In this age of bad customer service and attitude from employee’s where ever you go, Sahra with her attitude of solving the customers problem was a breath of fresh air! She has created a life long customer who will also spread the word of great boots and great customer service.
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September 2023 by christopher Nikodym
The most painless boot shopping I’ve ever done. They had a great selection and price, I’ll never buy anywhere else.
