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March 2024 by Stephen
Tried to rent lady At counter was late didn't have keys to work told us we couldn't rent it was set up on line refused to rent car to us very bad attitude not good employee worried about Herself not the customers. Disappointed never again!!!!!
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October 2023 by Juan Esteban Montoya
Good service and they are not complicated either to rent or to receive, if you want to continue with the car that they rented you, you can go to any office and just present the key of the car that you have been assigned and the value is charged to the card with which you have initiated upon receipt or reservation.
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April 2023 by kurtis bubier
Horrible service. If you reserve and don’t pass their 8.0 credit check at the counter you don’t get a car. I was stranded at airport. Why not do the credit check at time of reservation? Also very rude
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January 2023 by Google user
What it says they'll charge you online is completely different than what the charge you in person and 30 minutes before I was supposed to pick up the truck they called to tell me that they didn't have any trucks available. They said they would only charge me a $150 deposit which ended up being a $300 when I called to discuss this with them they never pick up their phone or return phone call
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January 2023 by Drew M.
DO NOT RENT FROM BUDGET IT WILL BE THE WORST NIGHTMARE YOUVE HADMy truck radiator broke two hours into my drive. The car Dolly did not have enough length to reach the truck for the lights to connect. When I brought this issue up they said it was not needed. The car dolly's straps were also broken, I had to turn the metal pieces by hand. My blinker light was also broken and every single cup holder was broken. The roadside service for budget is a complete joke as well. They said someone was coming in an hour. I waited 2 hours, no one came. I called them and they told me someone forgot to call out the tow truck in the first place. So I had to get a hotel which I had to pay for. When they finally towed my truck the next day, the driver said she would be 45 minutes behind me as I drove my car the rest of the way. She was actually 1.5 hours behind me because she stopped to get lunch in Albany on the way to Portland. Because of this my movers arrived two hours before she got there, and I was charged for movers that couldn't do anything because she still wasn't here by the time slot I paid for ended. I then had to move all of my stuff out by myself during the night while the truck was in a towed position. Also because of the towed position several pieces of furniture and sentimental items were heavily damaged and/or completely broken.
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December 2022 by jennifer zumwalt
What it says they'll charge you online is completely different than what the charge you in person and 30 minutes before I was supposed to pick up the truck they called to tell me that they didn't have any trucks available. They said they would only charge me a $150 deposit which ended up being a $300 when I called to discuss this with them they never pick up their phone or return phone call
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June 2022 by Suzanne L.
Prepaid while booking on the phone, Then was charged again when I arrived to pick up my rental car, (not what I ordered! Attitude and unprofessional, All phone agents are idiots, disconnect YOU! Promise to credit you account, then credit the wrong amount!!!!! NIGHTMARE!!!! NEVER AGAIN........Enterprise might be more $$$, but never had a problem with the 20 plus years, I was a client! BE WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 2022 by J M.
They rented m a 16' truck that was "unsafe to drive on the freeway" knowing I was driving over 800 miles on a rainy weekend! The desk person filled out the form and had pre-circled all the dings and dents on the form - there were so many I didn't think it was necessary to go out and inspect it myself. I signed and started driving. Cab was disgustingly dirty, wheels were a bit out of alignment. I didn't think it was worth hassling since it was the only truck they had. I got to my location and realized the pull ramp in back was stuck on bent metal. Called the breakdown line, tow truck came out, couldn't fix the ramp. I let him know about the alignment and checked the front tire - BALD!! He said it was unsafe to drive! 800 miles in the rain!!! I COULD HAVE DIED! DO NOT RENT HERE!!
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May 2022 by T F.
They rented m a 16' truck that was "unsafe to drive on the freeway" knowing I was driving over 800 miles on a rainy weekend! The desk person filled out the form and had pre-circled all the dings and dents on the form - there were so many I didn't think it was necessary to go out and inspect it myself. I signed and started driving. Cab was disgustingly dirty, wheels were a bit out of alignment. I didn't think it was worth hassling since it was the only truck they had. I got to my location and realized the pull ramp in back was stuck on bent metal. Called the breakdown line, tow truck came out, couldn't fix the ramp. I let him know about the alignment and checked the front tire - BALD!! He said it was unsafe to drive! 800 miles in the rain!!! I COULD HAVE DIED! DO NOT RENT HERE!!
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August 2021 by Jim White
I called budget and they set up my reservation. They told me I had to pre pay in order to use a debit card. I had to reschedule my rental but since I pre paid I ended up losing $800 because your company refused to reimburse me or work with me and use that money to reschedule my reservation. If there were any other rental agencies in Medford I would never use budget again
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August 2021 by Chris Colossio
Resolved through Corp.
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August 2021 by George Hayduke III
They sold most all those rentals! Now they want $118/day for a little econo-junker! I don't recommend them at all.
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August 2021 by Elena B.
Our family reserved a truck 2 months in advance to move out of state. We had received emails that everything was good for our rental up until 1 day before our move. Legally we had to be out of our home the very next day. Budget cancelled on us b/c they said their truck we needed broke down and wouldn't be fixed for another 3-4 weeks. And they didn't have any other truck we could use. They left us completely stranded. It was just so disappointing.
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July 2021 by Kitty Lakey
I called ahead to confirm deposit, once I got there I was told something different. My card was charged twice. The company doesn't know what the charges are for. Now I'm having to send email after email and they won't even open a case unless unless the documents are a certain size.... I feel like they are working to make this more difficult for me to get my deposit back. I was also given a different car (but I was too frustrated at that point to say anything). I wouldn't rent from them again. I've been home for over a week and gotten no refund on my deposit..
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May 2021 by karen A.
Their refund policy is the worst! It has taken me over two plus weeks and i am still fighting with both Avis and my bank just to get it back. I will never rent another vehicle from this company.I have to file claims left and right just to get them to do the right thing.