-
November 2023 by Audrie Denning
Clairhorn prescribed my mother glasses when she is legally blind and glasses do her no good!!!!!!!!!!!!! You would think they would know that guess they just needed the money
-
September 2023 by Edward Gillespie
Claire Horn Eyecare is the first office to provide me with fast, easy, simple, and courteous service.The pair of glasses I have is a new online purchase.When you purchase glasses online, you're bound to need more proper support, which includes adjusting the glasses to fit your face.I visited this office to do just that. I went in and asked for an adjustment, and the person at the front asked what the issue was. They checked the back of the glasses on my head, adjusting accordingly. The glasses fit nicely now!I'm pleased because other offices interrogate, practice their marketing, and generally make me uncomfortable. Thank you, Clair Horn Eyecare!
-
May 2023 by Jason G.
Extremely rude customer service. I was frustrated because the Ashland office closes at 4 and the Medford office closes at 5. The number associated with the Ashland office is the Medford office. When I expressed my frustration over this, and how it just completely screwed up my afternoon, I was told "fortunately, it's something you don't have to understand". This is after I just dropped $400 for new lenses. I'm sorry, but your screwy hours ARE actually something your customer is allowed to understand. Especially, when they're spending this kind of money, and your hours are a real problem. Russell is great, but this girl at the front desk in Medford clearly lacks in customer service. Really pissed me off. I'm finding a new optometrist. Sorry, Russell. Hire new staff.
-
May 2023 by Janelle P.
They were really friendly and easy to work with. I had to bring my son in and they all loved him. It was great even during Covid! Thanks so much!
-
December 2022 by Kelly Coulter
Very friendly and helpful staff!!
-
December 2022 by Victor Magdangal
Clair-Horn Eyecare is exceptional. The staff is friendly, accommodating and professional. Dr. Clair-Horn is an expert at what she does and is easy to work with. Every interaction from scheduling and rescheduling my yearly exam, to my visit, picking out frames, and pick-up has been excellent. It’s a pleasure dealing with professionals that genuinely care and enjoy what they do. I have used them for the previous three years for my annual eye exams and will likely not go anywhere else. Highly recommended!
-
December 2022 by Dawn Shepherd
Great customer service. Stands behind their work and customer satisfaction. Michelle the Office Manager is very knowledgeable and courteous. Great asset. If ever a bump in the road...she is quick to address and works with you. Shayla also a great asset.Been going to Dr. Jackie for years...hence the 5 STAR rating for this establishment.
-
December 2022 by Blythe Girl
I have been a patient for years. They are always super nice and help me with my contacts and glasses! Recommend them too anyone who needs professional eye care.
-
December 2022 by JC Escalante
Thank you for taking the time to make us feel comfortable and welcome. Your staff answered all of our questions and the Dr. went above and beyond to refer and offer helpful suggestions. We will be back.
-
October 2022 by Cassie J.
Just had my new patient appointment and they were really fast and nice! Would definitely recommend
-
December 2021 by Ashanti Ayala
Dr. Clair-Horn and her staff are wonderful!! I had a great experience and loved the way Dr. Clair-Horn explained everything in depth to me. They have a great selection of glasses and I’m really happy with my pair. I
-
December 2020 by Aly Rae
They gave me a great experience!!! The eye doctor was so nice and very polite.
-
December 2020 by Elyssia Medrano
Vary good and got my glasses in a week
-
December 2020 by Charles Lang
I stopped in today without an appointment needing some work done on my glasses. Amy was extremely kind and very helpful. She quickly did the repair and gave them a nice tune up, they weren’t even purchased there but my next pair certainly will be!Thanks to Amy I can fully enjoy my 40th Anniversary trip with my wife in a few days!Clearly a customer!Charles
-
December 2020 by Melissa Green
Both my husband and I have had exams with Dr. Russell Horn and Dr. Jackie Clair Horn. They are both truly professional, friendly and amazingly good eye docs. As a former employee from a couple of years ago, I can say they are among the best of the near 30 optometrist I'v worked with over the last 17 years as an optician.