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September 2023 by Karen Byrne
Timely, friendly and efficient. Mike the driver was top notch. Highly recommend.
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September 2023 by Jerry Bywater
Great people, didn't get a chance to work here but would in a heartbeat. Ben has this place in order.
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August 2023 by Sara R.
Prompt. Followed up with a call before arriving. Made every effort to deliver to desired location. Friendly and efficient. Went over the top to make me happy.
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October 2022 by Steve “Papa B.” Burgess
Worst delivery company I ever dealt with... do not use them if you can avoid it. they only have semis with trailers for delivery and no drivers that can back one up a long driveway. Our order instructions (from them) was they would deliver it to the nearest dry spot by our home. Instead they left it alongside a 2 lane highway and did not even notify us they did so...after we had told them we have no way to move a 200lb box on a pallet up a long driveway. Their last response was they would find an 'experienced' driver the next day to deliver it. Instead they drop it on the highway roadside and when we call they say the delivery is "curbside" which to them is along the highway. Then they hung up on us. I have personally run large distribution systems myself and never even heard of such poor practices, lack of communication, and irresponsible people. What a mess! Cannot say anything good about this company. They do not deserve 1 star.
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July 2022 by Jens Online Games
Estes came through for us in a pinch.We drive on a dedicated run and had a placarded load..."Dangerous When Wet." The blue placards.One of them blew off our trailer and we noticed it at the truck stop in Phoenix, Oregon during our 30-minute break.After several phone calls to truckstops up and down the freeway, local hardware stores and even the Oregon Hazardous Materials office, no one had the placard we needed.Finally, we called Estes. Jason answered the call and confirmed that he had what we needed. I went to the Medford office, prepared to purchase the placards. Jason and his boss said, "no charge."They were truly a life saver that day. The really nice thing about it is they knew that we drove for a different company.People Helping People. Than you Estes. Thank you Jason and to your boss.
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June 2022 by Steve Burgess
Worst delivery company I ever dealt with... do not use them if you can avoid it. they only have semis with trailers for delivery and no drivers that can back one up a long driveway. Our order instructions (from them) was they would deliver it to the nearest dry spot by our home. Instead they left it alongside a 2 lane highway and did not even notify us they did so...after we had told them we have no way to move a 200lb box on a pallet up a long driveway. Their last response was they would find an 'experienced' driver the next day to deliver it. Instead they drop it on the highway roadside and when we call they say the delivery is "curbside" which to them is along the highway. Then they hung up on us. I have personally run large distribution systems myself and never even heard of such poor practices, lack of communication, and irresponsible people. What a mess! Cannot say anything good about this company. They do not deserve 1 star.
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May 2022 by Kimmy Burgess
How are you people still in business?? They dropped off our bbq from Lowes on the side of the road about 200 feet from our house because their truck is too big to drive up our driveway. Lowes is trying to fix the problem before someone steals the bbq.
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May 2022 by Steve B.
Worst delivery company I ever dealt with... do not use them if you can avoid it. they only have semis with trailers for delivery and no drivers that can back one up a long driveway. Our order instructions (from them) was they would deliver it to the nearest dry spot by our home. Instead they left it alongside a 2 lane highway and did not even notify us they did so...after we had told them we have no way to move a 200lb box on a pallet up a long driveway. Their last response was they would find an 'experienced' driver the next day to deliver it. Instead they drop it on the highway roadside and when we call they say the delivery is "curbside" which to them is along the highway. Then they hung up on us. I have personally run large distribution systems myself and never even heard of such poor practices, lack of communication, and irresponsible people. What a mess! Cannot say anything good about this company. They do not deserve 1 star.
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October 2021 by Mary Smith
My order has been in their terminal for 2 weeks. Not even transferred for residential delivery yet. Tracked on their site and every day it just says maybe tomorrow... no communication from them. Now I call and am told they only have 1 driver! Maybe I'll hear back this week... they are only 26 miles or so from my home. Frustrating!
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September 2021 by Heinz Kirkpatrick
This company allows it's driver's to bully gas station attendents. They are banned from Talent Truck stop.
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September 2021 by Abigail Walker
I ordered products through Home Depot and the only piece of my order that hasn’t arrived for pick up has been sitting at the Estes facility in Medford for 12 days! The delivery date was estimated as April 9 and now it’s the 24. I’ve called the Estes Medford facility 8-9 times checking when the order would go out to Home Depot. The staff was nice, but could never give a definitive answer - it’s still hasn’t been unloaded, it should go out tomorrow, there was an attempted delivery but no one was available (at Home Depot??), the order will go in the “hot bin” tomorrow, they’ll check with the driver and get back with me. I’ve offered to pick it up, but was told it was already loaded for delivery. Our contractor won’t start on the renovation until all the supplies are in. We’ve already postponed two week because this company cannot deliver a couple boxes of tiles to a store 30 minutes away. It’s very frustrating. I hope Home Depot contracts with better freight companies in the future.
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September 2021 by sean vice
20 days and counting to get a my product from Portland to Medford. Do not use these guys for your business, its only going to leave dissatisfied customers. Avoid them at all cost for shipping!!!!! If they are truly that backed up they shouldn't be taking on any more shipping until they are able to get everything caught up. BBB has been contacted.
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September 2020 by Karen Kaberline
Delivery scheduled-twice! - still NOTHING! We have now devoted 2 separate scheduled days to awaiting delivery from Estes, having arranged extra help to deal with the expected item, and still we have nothing! Not even a call from Estes. Even after I was told today “...your order is on the truck and ... will be delivered today, probably about 4.” This is after I had to track down my item originally because Estes never called me when they received our item. I ordered this from Costco so had no choice in delivery but I will be sharing with Costco that we, and hopefully anyone else we share with, will not order anything from them that goes to Estes for delivery.
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September 2020 by Joanne Kingman
My company Production Metal Forming Inc. ships by truck everyday to our customers. We have one customer that requests Estes. We are now recommending to this customer to change carriers because Estes consistently does not show up for a pick up they confirmed. There are many other carriers that always pick up as promised. I think the management of Estes needs to take a look at their operations if they want to keep their business. Just because you give a large company a great discount in shipping charges doesn't mean you will keep them as a customer when you can't keep your commitments.
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September 2020 by Andrew Stevens
my pressure washer from home depot has been on their medford dock for two days..its 3 days past expected delivery.they are 1.5 miles from my home..each day delivery date keeps moving out another day..will it ever be delivered..Pull your heads out Estes ..get it together
