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September 2023 by Matthew S.
Rented a vehicle from them that started smelling bad and smoking from the exhaust. Because I had opted for a rental to be returned at another location they refueled to help and get me into another vehicle. AVOID this business.
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August 2023 by Kami Rothchild
Absolutely horrible customer service. Have a booking but no car available. A guy told me on the phone they had no car. However, the system let me book it. I called again and the lady told me to take the shuttle and come anyway in case the booking pops up. The male staff got attitude and said “ I told you on the phone that we have no car” and acted like it’s my fault. Oh, yes but your staff told me to come and you think my time is not valuable? Is that how you talk to people? If Hertz let me book a car then it’s your job to find another car for me. I used Hertz a lot and it had been great. This time really pissed me off. NOT AGAIN with Hertz in Medford.
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August 2023 by Dave Schumacher
All was good until I dropped the car off. They said they would email the receipt. They did not and I had to call. When I got the re riot I was surprised to find they charged for gas. Which is ridiculous because I Wilkes it up before dropping it off. It was also set up by my company travel agency which always uses a company ghost card. They told me they needed payment from me. So, I paid. Only to see later that it looks like my company may have been charged. So, double charged possibly. Working through this. Also, ain’t charged to company and me were different. Never again.
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July 2023 by R K
Very competitive rates, fast/friendly service.I would just be sure to double check a vehicle's damage pre-rental. Found several more fairly significant damage items on the vehicle that weren't marked down.
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June 2023 by Matt Lehman
Way, way cheaper than other options in Medford when I was comparing rental cars. It's not at the airport, but it's not far away. Pick up was easy. The person working there was friendly and got me on the road quickly. I was given a Kia Forte. No issues with the car at all. Clean, minimal cosmetic damage. Drove it from Medford to Sacramento without any issues.
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June 2023 by Sharon Robinson
The use and choice of the vehicle rented was a success for our lengthy trip. We were offered several vehicles but made our choice based on hertz recommendations. The vehicle was excellent in traffic and managed gas and mileage in our favor. Yes we would choose this experience again and recommend to others.
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June 2023 by Joe Blaschka Jr
The staff was very friendly. The only surprise was it was off the airport site. However, they came quickly to pick us up. Overall, it was a good experience.
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June 2023 by Gerry Batista
Lost reservation arranged by insurance company. Explanation was its probably in Oklahoma, happens all the time. Use someone else
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April 2023 by Justus Williams
If you have to rent a car, Hertz comes through. I checked other rates and Hertz still had the lowest pay in advance option. ??☘️?
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April 2023 by Trevor Freeman
Great atmosphere of people. The gentleman that was working knew a lot information and help my wife and I get into car right away. I greatly appreciate his help and knowledge. Thank you
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February 2023 by Nicklaus Ruhnke
Had a good experience. They were kind, and worked quickly. It is off site compared to the rest of the rental companies but they picked me up in the shuttle fast and it wasn't an issue for me. Car was super clean, much better then some other rentals ive had in the past. Great service.
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February 2023 by Jason Mcnamara
Rental agent was extremely rude and liked to talked down to people .I made a reservation on their website, and even talked to a phone agent and was told I could use a debit card to rent a car . Then when I got there , the guy working talked to me like I was an idiot explaining the differences between a debit and credit card even tho I kept telling him I was well aware of the differences .
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November 2022 by Lorraine M.
We had a great experience with this Hertz office. I wish I would have gotten the name of the young lady at the desk who helped us. First, we did not know that this location was not at the airport until we arrived. However, the shuttle drove up right after we walked out to the shuttle pick-up station. Our shuttle driver helped with our luggage.We expressed concern to the young lady in the Hertz office that the day of our return flight time (9:27 a.m.) was was tight since we had to check a bag and the Hertz office didn't open until 8:00. She offered the suggestion that we could first go check our bag at the airport, then drive to Hertz, and she said she always arrived about 15 minutes early. So we did that, and we were in the Hertz parking lot by about 7:30. We saw her arrive shortly after that, then she drove up in the shuttle and drove us to the airport then. We arrived at the airport in plenty of time for our flight, and our bag was already checked.
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October 2022 by george meyer
We are Very Happy with the exceptional customer care, provided by Hertz car rental in Medford. Especially; Lead Customer Service Rep. Bailey McDowell. She really works hard, to provide the Customer with truly a wonderful Car rental experience. Her quality of care is top notch. Thank you!
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October 2022 by Adam Ant
Don’t get stranded. Don’t choose this hertz. They allow reservations for times that they’re closed. They close earlier than anyone else, and they’re the only location that requires you to shuttle.
