H&R Block in Medford offers professional tax services with a focus on customer satisfaction and safety. Customers can choose to work with tax professionals in the office, online through the Digital Drop-Off service, or via appointments that prioritize social distancing and cleanliness. The staff is described as friendly, professional, and willing to go above and beyond to help clients understand their taxes. One reviewer praised a specific associate for her efficiency, helpfulness, and ability to teach while working on taxes. Another appreciated the easy, fast, and stress-free online app process. The office staff is accommodating and patient, even assisting elderly clients with care and understanding. However, there was a negative experience with a manager who was rude and dismissive, which affected overall satisfaction. Despite this, the quality of service from individual associates was highly valued, and many customers felt well-supported and confident in their tax filings. Overall, H&R Block in Medford is seen as a trustworthy place where knowledgeable professionals provide helpful support, whether in person or remotely, with safety measures in place to protect the community.
Emma Culhane was wonderful to work with and I will be recommending her services to others. Very pleased with the customer service support, professionalism, and help! Very friendly and explained things very well :)
April 2024
If having your taxes done could be said to be pleasant, having Edward doing our taxes for us was......pleasant.
March 2024
Everyone was very friendly and their customer service is great!! :)
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
