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March 2023 by Jeff Edwards
Friendly customer service that understood my needs. I appreciate Michaela for her work ethic.
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January 2023 by Robert
I had a simple, easy and profitable, as in I am saving money, experience switching my insurance needs to this company. I know this sounds like one of those "you can save X% by switching to XYZ company" but it's not. I'm a regular guy who hates paperwork and dealing with getting insurance (car, home, health insurance). Heather J. was great to work with getting my Marketplace insurance to the point I switched my home and car insurance to her. If your looking for insurance you can't go wrong by at least asking her for a quote.
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January 2023 by Aroc
I've been a client of Insurance Lounge for at least a few years now and I have no bad things to say at all! The staff is friendly, helpful, and knowledgeable! Even if they don't know the answer they'll get you to someone who does and be upfront and honest about it.
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December 2022 by MARY WATSON
Wonderful place to shop for all types of Insurance needs. I've been going there for 5 or 6 years. It's has a comfortable atmosphere that's very warm and inviting. It's not a typical Insurance office. The employees are warm, friendly, helpful, with answers to all Insurance questions. A shout out to Susan who handles both Health Ins and other Insurance needs.
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December 2022 by Glenda Sims
For several years now knowledgeable representatives at The Insurance Lounge have helped me compare Medicare Advantage Plans then connected me with the company I chose. A short wait time at their office and no cost to me! Much better than the faceless telephone.
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December 2022 by Terry Shores
My wife and I recently needed help understanding different Medicare supplemental plans. The help from Susan was excellent. She was very cordial and informative and we enjoyed working with her.
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December 2022 by Ann L.
Was on my way to Medford. When my Ex , got a text. That his auto insurance was cancelled. So I said go to the Insurance Lounge! Great advice!!They hooked him up in under an hour!Highly recommend!
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November 2022 by Susan Taylor
Great service from Heather at the Medford Oregon site. Very responsive to our needs at every point of contact!
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November 2019 by Seth Benham
I highly recommend Insurance Lounge. The Medford store is awesome and always has great customer service! I use them for all my insurance needs and they always get me the best rate possible. I’ve saved hundreds of dollars through them.
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November 2019 by Wally Ramsay
don't get josh wood. very poor about returning calls and doesn't do what he says. my advise is skip the agent and do it yourself on line. I had to go online and take care of my needs because of his lapse.
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November 2019 by Erica Thompson
I initially visited Insurance Lounge at the recommendation of an email I received from the Marketplace for help choosing a 2020 plan.Joshuah Love was not only an absolute pleasure to work with, but he helped me navigate the process with ease and was able to clarify concepts for me that have been muddled and challenging each year I've sought insurance via the Marketplace. In addition, he was able to set me up with a bundled auto/renters policy for less than I was currently paying for auto alone.My five stars are based on not only the ultimately successful outcome of my visits to Insurance Lounge, but also on the speed, ease and efficiency of the process as well as the rapport I experienced with my agent.
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November 2019 by Barbara Breneiser
I have to give a shout to my all time favorite insurance agent (and sales person in general) Nathan. He is an exceptional salesperson whose approach has always been to first an foremost listen to my needs before suggesting a product. He is an excellent listener and an exceptionally all round nice guy with an over the top, engaging personality. Having to buy and/or deal with insurance related issues is not on my list of fun things to do but I have to admit that I always look forward to my interactions with Nathan. I appreciate his wise counsel and feel confident that he always has my back.
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November 2019 by Linda Priebe
The Insurance Lounge has provided us with exceptional service along with the best car insurance rates, house insurance rates and health insurance rates. Josh Wood is very knowledgeable in the health insurance field and quick to respond to any questions. Everyone in the office is professional and friendly. Definitely highly recommended!
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November 2017 by brittany jensen
Very nice when I came in. I explained what kind of insurance we were looking for they said no problem theyd call me the next day with quotes. A week and half later still nothing from them. I call to see if they have a quote and they give me the run around "they are with another customer they will call me back" a day later I get an email with a quote that doesn't even include the specific type of home insurance we spoke about when we came in. They did try to follow up after the email but at that point they have already dropped the ball sending me a quote for a home insurance not including what we wanted and didnt even respond to me coming in till i followed up and sought them out. Would not recommend this buisness if you are in need of customer service and a certain type of policy in a timely manner.
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November 2016 by Sherry Wickstrom
Morning and Christine are so helpful and prompt. They help with a medical claim that a doctors office messed up. They followed thru the mess of paperwork and found out that the doctor had moved and that was one of the big causes of confusion. They got it all sorted for me.if I have a question they are always friendly and prompt with their reply's.
