-
January 2024 by Marilyn Schreiber
From the time I hobbled in more than 15 years and 3 cars later , they have taken the best reliable , fair and honest care of my vehicle. And I like their community interests and happy spirit in the office and on the phone. Thank you guys and gals at Kelly’s. I appreciate you !Marilyn Schreiber
-
January 2024 by morgan Taylor
They are wonderful mechanics. I took an older car over there that's having a weird problem and I had also just bought it and wanted it looked over. They did everything I wanted and called me partway through the work to ask for my approval before doing more extensive work that would cost more. I took the car home and it continued to have the same issue.I took it back in and they did diagnostic work on it for over 24 hours and refused to charge me for it. I assume because they couldn't fix it and the original work was under warranty. Also recommended an alternative mechanic for me. Always fast, always communicative, thoughtful, genuinely care about doing a good job. And the manager is very good at explaining mechanical things to someone who has no knowledge of cars.
-
January 2024 by Sarah Owens
If you enjoy dropping $2k on your car just to have your check engine light turn back on within a few days of getting it back, this is the place for you!Earlier this year, we took my car in to Kelly's. These people did $2k worth of "work" on my car including replacing spark plugs that had been replaced not too long before. I picked it up and drove it for a few days just to have the check engine light come back on and it started to do the same thing it had been doing before. When I called Kelly's, I told them the issue had resumed and it had the same codes as before. When I asked how they were going to make this right, the guy was hesitant and said they could look at it and go from there. He even tried to brush off the fact that I told him it was doing the same thing. Thank God I didn't take it back. My Dad fixed the issue by plugging one of the spark plugs in all the way.Now we just had my husband's van in and once again $2k worth of work was done on it. Well over $600 was for things we didn't even ask them to look at. We picked up the "fixed" vehicle today and drove it about 20-30 minutes before the check engine light came on. The check engine light wasn't even on when we took it in.This same thing has happened to my parents in the past with one of their vehicles. They just keep "fixing" things that don't need to be touched. Save your money and go somewhere else.
-
January 2024 by Bonnie Hall
Kelly’s Automotive sets the bar for car service and repair. A family member living in Medford had a car that would not start. He was a bit panicked because he cannot afford to miss even a day of work, and to make matters more complicated it was two days before Thanksgiving.In the meanwhile, a local tow truck came and determined the battery was fine, so it was a mechanical issue. Next, he called me for immediate advice of an honest repair shop that provides quality work at a fair price. Even though a few years ago we relocated from Medford, there was no doubt where he should take his car - Kelly’s Automotive.The very next morning he called and they were AMAZING! From the first contact, they understood the urgency of situation… got his car to their shop… diagnosed and communicated clearly the issue (a faulty starter)… quoted a fair cost… fixed the car all in ONE day… and he didn’t miss even one day of work.Even being a busy day before Thanksgiving, throughout the whole experience the staff was friendly and respectful. We are sincerely grateful for Kelly’s Automotive Service & Repair, they are truly the BEST providing quality work at a fair price, and honest caring service!
-
January 2024 by Daniel Johnston
Greg was able repair my Jeep way under bid price. He delivered more than promised at a very significant savings.. I am very happy with the service at Kelly's Automotive.
-
November 2023 by Odilia Roche
Honestly, I am so upset with how my experience here went.Took my car in a Wednesday for a check engine light turns out it’s some hoses and clamps I paid over $470 for, as I leave my check engine light comes back on and it’s the same code that it was before I took it back on Friday to get it Re checked. Mind you they had done a “full inspection on it” and Friday they called me to tell me that it’s something completely that it’s a 3-part fuel system needs and it will be an extra $155 to get it fixed. If that doesn't work I need to take it to Aiport Chevrolet.It’s just frustrating because it’s my everyday vehicle. I wish they would have checked it right the first time if it was something they couldn’t have done it would have been much better to tell me than to try and screw me for almost $700.
-
November 2023 by Sharon McClung
Kelly's Automotive are not only excellent at their job they are also totally honest. They are professional and courteous in responding to questions. I will not take my car anywhere else!
-
November 2023 by Ron Holliday
An amazing experience with Kelly's servicing our Vehicle. Very knowledgeable, from inspection to service completion. Everyone was friendly and welcoming, this being my first time I was interested to find what makes them so popular.Now I know. They are just singularly the best auto repair I've ever seen, or even heard of. Great job! This kind of excellence doesn't happen without great leadership, training, attention to details, attracting and keeping good employees and focusing on customer service. I'm very impressed.
-
November 2023 by Talisa Thurman
Kelly's was helpful above and beyond when my transmission went out and my extended warranty company was being difficult. They made multiple calls to the warranty company and didn't give up until they got it all solved and kept open communication. Highly recommend Kelly's Automotive!Service: Transmission
-
November 2023 by Samantha Wilson
Always super friendly and hard working! They are very honest and try to get you the best done for you at low cost. Super amazing christian based automotive shop that will help anyone and everyone. Also work fast to get you in and out.Love Kelly’s automotiveServices: General repairs & maintenance
-
November 2023 by Kathy Bolien
Kelly's Automotive is my place. I come in and I feel like I am instantly welcomed into the family. They have honestly gone above and beyond for me. My old mechanic made it very obvious that he did not care either way. Kelly's is, from start to finish, my best experience. I'm so glad that they were recommended to me! I'm a lifer! 5 Stars for sure!!!
-
November 2023 by Diane Bolien
I am so glad my sister referred me to Kelly's Automotive. I experienced problems with my old mechanic and I found Kelly's to be extremely honest and professional. The entire staff is incredible, and I trust them completely with my car. They are by far the best auto shop I've ever used in my lifetime. I give them an enthusiastic 5 stars!Services: General repairs & maintenance
-
October 2023 by Christopher Cline
My last time taking my car to Kelly's. I'm saddened by my recent experience. Arrived Tuesday at 8:00am. Asked for an oil change and a repair of the heating system. The drivers side blew cold air with the heat on. Also asked to fix the left turn signal. It was blinking fast. When I called Friday after 3 plus days they had not been able to fix the turn signal but had completed the other two items. We needed the car and picked it up as is. I was charged $99.96 in labor to replace the turn signal flasher that did not fix the problem.Then I noticed the charge for the oil change was $49.95. The price charged for an oil change with conventional oil. I have never put anything but synthetic oil in this car. When I questioned this, I was told that the mechanic did use full synthetic but charged the wrong price. So now I am forced to decide. Do I trust that the mechanic told the truth, and that the service writer told me the truth, or was there some CYA involved. After being charged for a repair that didn't exist, it made for a tough decision. Took the car to a different shop and had the oil changed to ease my worry. And sadly, I won't be back to Kelley's, they had been very good until this experience but I have lost faith.
-
October 2023 by C C.
I had called to ask someone about my power steering the guy said come on in this was in the morning. guess it's my bad for not getting the persons name but I come in and no one knows what I'm talking about and wants me to wait all day but my car might not even get looked at till tomorrow! are you kidding me very poor service not happy will not be recommending this place to anyone !
-
September 2023 by Ron Stanley
Thank you Kelly's Automotive Service! Just recently had the valves adjusted on my Honda Fit and now the car runs better than ever! You guys are the best. Your staff is really helpful and super friendly. I've been going to your shop for years and have never had a bad experience. Thanks again.
