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January 2025 by Amelia Mallory
Thanks Zach for being thorough and courteous every visit! Grateful for my lifetime oil changes.
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September 2024 by Yesenia Watson
I was told my car needed to have the differential oil done, made the appointment then was told my RAV4 does not have one so I do not need to get it done. I was then told there was another service they could do and explained to me that it’s to have the lines clear and clean out. Come to find out what they actually did was oil the mass air flow.
It is very sad and discouraging to come and get service done here. If you are someone that does not know much on mechanics, you will get taken advantage of as it has happen to me. Even after they acknowledge the fact that THEY cause a problem due to THEIR lack of communication. Falsely claiming that your car needs services when in fact it does not, nor having the decency to correct their mistake. I basically got robbed.
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June 2024 by Dylan Shade
People here are usually friendly, but its a terrible place to receive service. Even with an appointment, you'll wait 2 hours for an oil change.
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June 2024 by Stephanie Smith
Got charged $200 for a diagnostic test for something that was a known issue with the car and had a CSP for it. Roof rails leak for Rav4s. When it first got checked, they said there was no evidence of a leak and that "sometimes these things fix themselves". They didn't believe me until I googled it and literally found the CSP through toyota within 2 minutes. They said they'd call when the parts I needed got it; they didn't. I had to call them. They fixed it and left it sitting in the lot for almost two hours. I asked three times if it was done and they said that it still had to be signed out by the main employee who was overseeing it. I couldn't get anyone else to do it and he was apparently in a meeting with his supervisor for almost two hours while my car sat outside and I will now be late for work. Google your car symptoms before coming here, for real.
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May 2024 by Marci Raymond
During my first service tuneup, I didn’t realize that an oil change was included and even though my tag was in my window showing no oil change was needed for months, they did it anyways. Somewhat my fault on the oil, but then come to find out that when there was a battery recall and they said they switched out my battery…a year later when my battery went bad, I found out that it was the original battery still in my car. Now I for sure can’t trust taking my car here.
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April 2024 by Daniel LaBeck
Very courteous and quick service!
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April 2024 by Westcoast Pants
Helpful staff, easy process. Recommend Lithia Toyota of Medford.
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April 2024 by Talentonian Oregonian
It was fine. Stop texting me.
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April 2024 by Jodi Ludwick
Toyota car
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April 2024 by bekah kennedy
Zach Hamar is the best! Super nice and understanding
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April 2024 by Sandra Weddle
Excellent work
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April 2024 by Elizabeth Rios
I was mistreated and treated completely unprofessionally. I don’t ever want to come back here.
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March 2024 by Angie LaNier
I have had a Toyota for years and years ago Toyota service department in Medford, Oregon was excellent. Unfortunately that has changed. Now, you cannot even get them to return a phone call. Sad.
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March 2024 by Luis Velazquez
Dropped my car off for an oil change early in the morning. I was told 3-4 hours would be the wait time it ended up taking close to 9 hrs. I understand being busy but I’ve taken it múltiples times the same way it was today and has never taken this long. More upset with the lack of communication, would have been nice if someone had reached out and given me an update. When I tried calling I just kept getting transferred to a line that no one was answering. Lost my entire day waiting not knowing what was going on.
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March 2024 by Nic Millan
***Update: Mark, the service manager, was pretty awesome. While he spent the time investigating the situation, the service department wouldn’t take ownership of what happened. Knowing that he took the time to truly look into everything and was willing to figure out multiple solutions makes all the difference. I know the damage happened at the service department, however, I can appreciate the position Mark was in and he gave me a full refund for the service - which is fair. He made it painless and was super professional about everything. That’s the experience I’ve always had with Lithia Toyota. Updated my rating to reflect the overall experience here. 4 stars simply due to the staff not owning what happened - Mark gets 5 stars hands down.Thank you, Mark.**Original Post:Pretty disappointed in this service department. I have always had a great experience dealing with them to purchase a vehicle - Charles Whitley and Jayna Lack are amazing.I decided to have wheels and tires installed here that I purchased for my new RAV4 and, after going right home, noticed they had a chunk gouged out of them - right where you’d be handling a wheel for tire and install (see photo). Super bummed, I immediately got in contact with them about it and let Scott Knuepel know what happened (wheels were brand new, checked them over when they were delivered and put them in my trunk to go get them installed next morning). Not a big deal, just requested they replace or refund me for the wheel. After Scott spending most of our text thread avoiding any real concern for me or the service, he avoided getting back to me and ceased to respond until an automated text asked for my experience comments - now he’s responding. The only thing that’s happening from here now, Scott claiming that this damage must have come from “a crazy impact” and that their techs are seeing all kinds of cracks and damage in this photo now that must have come from me (are we talking about the grease/smears y’all left everywhere on each wheel - seriously). It’s a $275 wheel. I paid over 200 dollars to wait in their lobby for 5 hours to do the dismount, tpms switch, balance and mount instead of another shop so I could remain loyal to Lithia. I’ve spent tens of thousands of dollars at this Toyota dealer. Still, not one person has had the professional sense to call me and discuss it. Service does not care about loyalty - hands down.If I need to buy ANOTHER vehicle ever - I will still purchase from Lithia. They are fair and sales have always been nice. I would recommend avoiding service the way they avoid fault and problems. They flat out don’t even care to call you.*/2024 - still no word from the service department or Scott the service “concierge” about this issue. I went to another auto shop seeking an opinion - hands down damage from an install error or accident and the rest of the wheel looks totally fine. I gave this shop no context except to ask their opinion of what happened and then explained after confirmation. This is a highly regarded local team #iykyk they agree, LT service should be held accountable. Going to keep adding the total spent up and continue seeking expert advice locally. The service department should be the last place in Medford you take your new Toyota. Let me know when you actually give your “manager” the message Scott Knuepel ?*5/2024 - noticed the google response this morning - despite the service department knowing who I am in my account and Scott relaying my issues; Mark was kind enough to leave his number. Called around 1pm and left a message. No call back. Hoping Mark holds his promise on making it right.
